re: Lost CD RW and DVD
Friday, February 1, 2002 at 9:50 am
Windows XP Annoyances Discussion Forum
Posted by William
(1 messages posted)
I have the same configuration as Salvail
and removing the "upper" and "lower" in
the HKEY_LOCAL_MACHINE\System\ControlSet001\
Control\Class. Worked perfectly. They are referred to
as "filters" if I'm not mistaken.
Easy CD is definitely the culprit.
Good Luck and THANKS Rick.
On Wednesday, December 5, 2001 at 11:21 am, Rick wrote:
>This happened to me twice and I was told it ONLY occurs with Roxio (Easy CD) software,
>which is generally incompatible with Win XP. You must go into the registry and delete
>"upper" and "lower" class entries (I don't remeber which directory in the registry).
>It's a simple deletion, no re-install of anything is necessary. By the way, after
>3 hours on the phone with Roxio, they still can't get their software loaded onto
>my Win XP. I'm now using Nero with no problems. Good luck.
>
>
>On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote:
>
>I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly.
>I have not had even one crash! Then, on Monday when I booted up, the CD RW and the
>DVD were gone. They show in Device Manager but with yellow exclamation marks.
>
>I removed the two devices and rebooted, letting Windows find them. It did and then
>searched for drivers, installing up to a certain point. It then prompted for the
>WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how
>would I give it access to that file?
>
>I got imapi.sys off of another computer and although the driver installation then
>completed, it apparently was not the file it wanted. Is that file specific to a
>computer
>or a particular system? I got this message, "Windows can't start this hardware device
>because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)
>
>I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk,
>hoping to regain access to my CD so that I could do a repair. I booted up with the
>floppy and then the Window XP cd started. It ran through the start, then asked me
>what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected
>that.
>
>Next it asked me to put in the Administrator's Password. I had never set one so
>I
>went and set one, rebooted and then put in my password but it said that was wrong.
>Repeatedly. That is the only password,it is what I always use and I am the one that
>set XP up on my computer.
>
>I also tried going back to last Saturday and restoring from there but that did not
>change anything as my drives did not return.
>
>Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone
>have any idea how I can get my CD and DVD drives back?????
>
>My system is an HP Pavilion 9790C and the two missing drives are
>LG CD-RW CED-8080
>SAMSUNG DVD-ROM SD612
>
>Thanks in advance!
>
- Written in response to:
- re: Lost CD RW and DVD (Rick L: Wednesday, December 5, 2001 at 11:21 am)
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