re: XP home backup utility?
Tuesday, December 17, 2002 at 7:36 pm
Windows XP Annoyances Discussion Forum
Posted by John Benson
(3 messages posted)
I got Win XP Home Edition on an HP Pavilion 503n and a search revealed no ntbackup
anywhere. However, buried in the HP quickstart information was the phone number to
get the real disaster recovery, system install CDROMs "which didn't ship with the
computer due to special licensing restrictions imposed by HP partners(!), for a nominal
shipping fee but only in case the normal recovery from the special system recovery
partition doesn't work". I called, said I wanted the CDROMs before I run into trouble
because every computer I bought so far has come with them; I think every customer
just ought to have them instead of having to ask for them and wait for shipment when
everything is going wrong. Although tempted, I didn't rail at the pleasant tech support
fellow in New Delhi over the mealy-mouthed excuse for not shipping the disks with
the computer; it was probably scribbled by some clueless dweeb in the USA anyway.
The support guy took my request to his supervisor, got the O.K. and sent me the disks
for free, so I suspect other people must also be calling HP on this bit of unmitigated
weaselopathy. I haven't checked the disks for ntbackup yet, but I did want to indicate
that HP policy is better than it's quickstart documentation would seem to indicate.
Perhaps a call to e-Machines support would also be fruitful in your case.
On Wednesday, December 4, 2002 at 9:31 am, Alex Chapman wrote:
>One caveat that I so unfortunately discovered is that many of the "pre-installed"
>Windows XP packages that are sold with new computers are a special OEM version that
>almost always does not include Windows XP disks and therefore, no backup utility.
>I purchased an e-Machines PC in Dec 2001 and after having to restore the entire
system
>twice due to crashes and inability to boot at all, I tried to install the backup
>utility and was chagrined to find out it is not included. I don't think this is
>specific to eMachines but I was extremely disappointed to discover that I will either
>have to purchase a retail version of XP or, as previous posts suggested, a different
>backup utility.
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