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re: Question about 'How do I use the built-in CD burning in Windows XP?'
Tuesday, June 10, 2003 at 3:13 pm
Windows XP Annoyances Discussion Forum
Posted by Robin
(3 messages posted)
Good news; the problem's solved. I sent another email to Gateway, and this time
I got a response that worked. The CD Writing Wizard's back, the CD drive is responding,
everything seems to be good.
Here's a copy of the steps they sent me to follow, in case you're curious.
I am providing you with the steps to reinstall the CD-RW drive from
Device Manager.
I would like you to complete the steps I provided, and then let me know
the results of your efforts in a reply to this e-mail message. I
believe the steps given below should fix the issue your computer is
experiencing. If you are still having a problem after trying the steps
provided below, please send me a reply to this message and I will
provide more steps in an effort to quickly resolve the issue.
Please follow the steps given below:
- Go to Start, Control Panel, Performance and Maintenance, System.
- In the System Properties page that comes up go to the Hardware tab.
- In the Hardware tab click on the Device Manager button.
- In the Device Manager page click on the (+) sign beside the entry of
CDROM/CD-RW drive.
- Here select each entry and click the Remove button.
- Click Ok.
- Now reboot the machine. Windows XP will detect the CDROM/CD-RW drive.
I will also recommend you to remove and reinstall the Roxio software.
Also download the Roxio patch for Windows XP Operating system.
Please follow the steps given below:
Removal
1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click the Add/Remove Programs icon.
3. In the Add/Remove Programs Properties dialog box, click Easy CD
Creator 5 Basic, and then click Add/Remove.
4. In the Easy CD Creator 5 Basic - InstallShield Wizard dialog box,
click Next.
5. Click Remove, and then click Next.
6. Click Remove.
7. Files are removed from the hard disk drive.
8. Click Finish.
Installation
Consult the Help files for information on how to use this software and
for troubleshooting information. If installing this software in
Windows® 2000 or Windows NT® 4.0, you may need to log on with
administrative rights.
1. Place the Roxio Easy CD Creator CD or Gateway Application CD 2
version 4.5 to 4.6 in the CD/DVD drive. The installation browser
interface starts automatically when Autorun is enabled. In the Roxio
Easy CD Creator 5 dialog box, click Yes.
Note: If the installation does not start automatically, and you are
using the Roxio Easy CD Creator CD, click Start, and then click Run. In
the Run dialog box, in the Open text box, type: D:\Setup.exe (where D is
the drive letter of the CD/DVD drive). Click OK.
If you are using Gateway Application CD 2 version 4.5 to 4.6, click
Start, and then click Run. In the Run dialog box, in the Open text box,
type: D:\Apps\Roxio\Setup.exe (where D is the drive letter of the CD/DVD
drive). Click OK.
2. The InstallShield Wizard prepares for the installation.
3. In the Easy CD Creator 5 Basic - InstallShield Wizard dialog box,
click Next.
4. Verify that Complete is selected, and then click Next.
5. Click Install.
6. Files copy.
7. Click Finish.
8. Click Yes.
9. The installation program places an Easy CD Creator 5 Basic icon on
the desktop. A Roxio Easy CD Creator 5 folder is added to the
Windows/Start Menu/Programs folder.
Roxio 5.01 Patch for Windows XP Information
1. Connect to the Internet.
2. In the Easy CD Creator 5 basic window, click web-checkup.
3. On the Roxio Web site, in the Windows Updates window, click Easy CD
Creator.
4. In the Easy CD Creator Updates window, in the 5.0x Basic area, click
Click here.
5. In the Update Easy CD Creator 5.0x Basic to add compatibility for
Windows XP window, click ecdc_v5.3_basic.exe.
6. Save the ecdc_v5.3_basic.exe file to the desktop. When complete,
disconnect from the Internet.
7. On your screen, double-click the ecdc_v5.3_basic.exe icon.
8. In the Creator 5.0 Migration Wizard dialog box, click Yes.
9. In the Creator Migration Wizard dialog box, click Migration.
10. Files copy.
11. In the Creator 5.0 Migration Wizard dialog box, to restart the
computer, click Yes.
I am also providing you with the link on Gateway Web site describing the
most likely resolution to the problem with your computer. I would like
you to complete the steps found on the Gateway Web page I provided, and
then let me know the results of your efforts in a reply to this e-mail
message. I believe the steps found at the Web site address found below
should fix the issue your computer is experiencing.
Please visit the Internet address below:
http://support.gateway.com/support/techdocs/trshoot/XP/desktop/DM81325411.shtml
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 |  | re: Question about 'How do I use the built-in CD burning in Windows XP?' (Robin: Tue, Jun 10, 2003, 3:13 pm) |
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