re: XP and Easy CD Creator Platinum
Thursday, July 10, 2003 at 11:02 am
Windows XP Annoyances Discussion Forum
Posted by william templeton
(1 messages posted)
I have simular problem. With Windows 2000, when attempting to reinstall Roxio CD
Creator 5.1 Basic, I get the same message, "error code 1311, etc. I tryed the solutions
that you discribed but was unsuccessfull. Can you help with this problem?
On Sunday, February 10, 2002 at 4:55 pm, Robert Harris wrote:
>The following was sent to me from Roxio. I have added annotations about details
>and one problem I had and how I overcame it. Good luck.
>
>
>Webmail Solution : 11/24/01 11:55:45 ben99998
> Hello from Roxio, (italics are my comments)
>
> I have read your e-mail concerning issue's you are experiencing
> with Easy CD Creator and Windows XP.
>
> Listed below is a procedure that can be carried out in order to achieve
> a clean uninstall of Easy CD Creator, plus the proper way to apply the
> necessary patches which will bring Easy CD Creator Platinum compatible
> with Windows XP. I tried to remove Adaptec UDF reader, but add/remove programs
>failed to do this, giving some hex error. (Apparently, that was not important.)
>
> 1.) Remove Easy CD Creator 5.x from within add remove programs, as well
> as any other cd recording software including Adaptec if listed. Do not
> reboot.
>
> 2.) Open windows explorer and follow this path to C:\program files. If
> you see an Adaptec folder please delete it. Also delete the Adaptec
> shared folder under C:\program files\common files, if there.
>
> 3.) Go to the start button, choose run, type regedit, click ok. Once in
> regedit, click file in the upper left hand corner and choose export
> registry file. Save this file as Roxiobackup on your desktop or anywhere else
>you can remember. This is very similar to Norton Utilities version 2001, which
allowed
>a full backup of the registry. Once you have exported a backup of your registry,
>
>
>
>
> a. Locate and open the folder HKEY_CURRENT_USER
> b. Under this key open the SOFTWARE folder then delete Adaptec.
> c. Close the SOFTWARE folder.
> d. Close HKEY_CURRENT_USER.
> e. Locate and open the folder HKEY_LOCAL_MACHINE.
> f. Under this key open the SOFTWARE folder then delete Adaptec.
> g. Close the SOFTWARE folder
> h. Close HKEY_LOCAL MACHINE
> i. Exit the Registry editor
>
> 4.) Go back to the start button, choose run, type msconfig, click ok.
> Click the startup tab, then click the disable all button. Click apply
> then ok, and restart your computer.
>
> 5.) Once you are back on your desktop, Install Easy CD Creator from the
> Roxio install disk, do not reboot.
>
>Error 1311: source file not found I:\Data.cab. Verify that it exists and you have
>access. I used explorer to find it, and double clicked to read its contents.
>The fix is to copy the entire CD-ROM to D:\xxxxx, then due install fromthere
>
>6.) If you have the ecdc_v502b.exe patch apply it now. If not please
> download this patch to your desktop, from the Roxio website, and apply
> it, do not reboot. You can find the Roxio download page at the
> following link. (This patch adds support for newer cdrw drives)
>
> http://www.roxio.com/en/support/ecdc/ecdcupdates.jhtml
>
> 7.) Apply the XP_UP_Platnium.exe patch. Which can also be found on the
> Roxio download page. Save this patch to your desktop as well. (This
> patch makes Easy CD Creator compatible with XP)
>
> 8.) Reboot
>
> Hopefully this will solve your problem, If you have any other question,
> please contact us again.
>
> Thank you for contacting Roxio.
> ****** Support Options ******
> Online Ask Database --- http://ask.roxio.com/cgi-bin/tic
> Technical Support Phone --- 408-946-4949
> Customer Service --- 1-866-279-7694
>
>
>
>9) Run msconfig and enable all startup stuff. Eventually you may want to NOT auto-start
>directCD, as it seems to suck some CPU cycles.
>
>10) Reboot
>
>The rest is optional, and not advice from Roxio:
>
>11) Test Easy CD Creator on a CD-RW, then read, then read in normal CD-ROM drive,
>then erase
>
>12) Reboot and retest to be sure it all works
>
>13) Also try extending a CD-RW that is formated via direct CD (i.e., photos)
>
>14) Run Norton Win Doctor to fix registry errors, like mising target files, links,
>etc.
>
>
>
>
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