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re: Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000'
Friday, September 5, 2003 at 8:30 pm
Windows XP Annoyances Discussion Forum
Posted by BK
(1 messages posted)
Norton System Works 2002 services cause crashes in Windows XP Home Edition, Build
2600.xpsp2.030422-1633 (Service Pack 1) running on a Dell Dimension 8200 with 512
MB RAM. All Windows Update Critcal Fixes have been installed, and Norton System
Works is up to date with Live Update.--------- A couple of weeks ago, when I turned
my computer on in the morning, it decided to crash and reboot every 5 to 10 minutes.
Windows Online Crash Analysis reported that the crashes were due to an unidentified
driver. The reported error code was 1143030. I had previously had crashes with
this error code every couple of weeks, but something had changed so that they occured
every few minutes. I discovered one application, SCYCD (Help and Support:Computer
information:System Configuration of Your Dell Computer) that would cause the crash
to occur 100% of the time.--------Since the crash was 100% reproducible, I was able
to use msconfig.exe to selectively disable services and start-up programs until I
found the offending services. By binary search, I determined that SCYCD would causes
crashes 100% of the time if either Norton AntiVirus AutoProtect Service or Norton
UnErase Service was enabled, even if all other services and start-up programs were
disabled by msconfig.exe (except for Remote Procedure Call service, which is required
to run WinXP). I also learned, over the next several days, that my system would
still crash and reboot every few hours with error code 1143030 with both AutoProtect
and UnErase services disabled.--------I finally achieved a configuration that has
allowed me to run for several days without crashes. Using msconfig.exe, I have disabled
Norton AntiVirus AutoProtect Service, Norton UnErase Service, Symantec ScriptBlocking
Service, and Norton System Doctor. With these Symantec services and program disabled,
I get no crashes. I am able to run Internet Explorer, Windows Explorer, Microsoft
Word, Word Perfect, Quicken, AutoSave, ZoneAlarm, Belkin Bulldog Uninterruptible
Power Supply, AOL, and several other applications without incident. I can also run
the following Norton applications without causing crashes: Live Update, Virus Scan,
Disk Doctor, Speed Disk, WinDoctor.---------It appears that the crashes occur only
when a troublesome Norton service or System Doctor is running in the background.
I suspect that all these services may invoke some common Symantec driver that is
the ultimate cause of the problem.---------Some months ago, Microsoft Online Crash
Analysis identified some of my crashes as being caused by a Symantec driver, Symevnt.386,
for which Symantec had a patch available for download. I installed the patch, sevinst.exe,
which upgrades the Symantec Event Library S32evnt1.dll to file version 11.2.2.12.
That upgrade seems to have eliminated the earlier problem, but it has not eliminated
the problem described above with error code 1143030.
I have reported this problem in detail both to Microsoft and to Symantec, but so
far I have not received a response from either company.
On Friday, October 4, 2002 at 7:52 am, Jodi wrote:
>I have the power option set so that the hard drive never turns off. Also, I dont
>think that I have very many things running in the background - one of the first
things
>I did when this started to occur was to turn off most programs in the background.
> I am curious about the Norton suggestion, though. I have only started to use Norton
>in the past couple months, and it is the ONLY program that I have recently installed
>that I did not try to uninstall - who would think that their virus software was
causing
>crashes?!?
>
>Can anyone else enlighten me about possible problems cause by Norton? Thanks.
>
>
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 |  | |  | re: Question about 'Top reasons for random, fatal crashes in Windows XP and Windows 2000' (BK: Fri, Sep 5, 2003, 8:30 pm) |
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