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re: Question about 'Can you provide a list of all possible Windows error messages?'
Friday, November 14, 2003 at 2:02 pm Windows XP Annoyances Discussion Forum
Posted by W.J. Hill
(7 messages posted)
Until recently I could not access one specific secure site. As I was using IE6, I
tried Opera instead. With Opera I could access the secure site but no pictures on
the site were displayed. Eventually I solved the problem, whatever the browser, by
increasing the size of the MTU.
In a nutshell, if the TCP/IP packets are too small, a secure server thinks the information
in the packet is possibly malicious and drops it. The requesting computer (my PC)
sits there waiting and waiting until it finally times itself out. Apparently this
can also be caused by either a router, firewall or computer (in the path between
my computer and the secure server) which is blocking ICMP Code 3 Type 4 packets (whatever
they are!), which blocks the sending computer or firewall from discovering the MTU
path and/or size available. The solution is to increase the size of the MTU (maximum
transfer unit). Beware, there is a maximum value of MTU.
I was browsing the Web and came across an article entitled: "Slow, Incomplete or
No Access to Some Secure Online Banking Web Sites - by John Tolmachoff" at the following
URL:
http://www.isaserver.org/tutorials/onlinebanking.html
The above-mentioned article tells you how to change the MTU for Windows 2000 and
Windows XP, but the Registry modification given cannot be used for Windows 98 or
ME. However, I have the utility System Mechanic installed, which allows me to change
the MTU for any Windows operating system, so I used System Mechanic to change the
MTU on my PC. I set the MTU to 1492 (apparently the maximum allowable for my ADSL
connection) and, lo and behold, I can now access the problematic secure site using
IE6 with SSL 3.0 enabled.
So there we are. Not a bug in Windows, not a bug in IE, but a 'feature' of TCP/IP.
If someone has a problem accessing all, some or only one specfic secure site, perhaps
the size of the MTU is the cause of the problem.
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 |  | re: Question about 'Can you provide a list of all possible Windows error messages?' (W.J. Hill: Fri, Nov 14, 2003, 2:02 pm) |
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