re: Mup.sys? Only Happens When Printer Is Installed
Thursday, February 19, 2004 at 10:25 pm Windows XP Annoyances Discussion Forum
Posted by Brian J
(4 messages posted)
ok, here is what I know.
I started having the reboot problem, just after I installed my new HP printer. I
installed the software and drivers for a HP PhotoSmart 1315 inkjet printer. I never
had any problems before, but after I rebooted the first time after installing the
printer, the reboot problems started.
After installing the printer's software and drivers, my XP Pro AMD sytem would just
reboot at any random time. Mostly just after entering my login password. But, if
I didn't login, it would still reboot while displaying the login screen.
If I choose safe mode, it would hang, and display the mup.sys line.
So, I immediately uninstalled the printer software and drivers, after I finally got
the system to boot. (used last known configuration).
Once I removed the printer from my system, I did not get the boot up errors.
I have tried testing this, over and over again. I have installed this printer 20
different times, and each time, it just reboots by itself once the software and drivers
are installed.
I have tried to use the USB, USB 2.0 Card, and the Parallel connection type, but
same result.
I find it weird that the problem only occurs when I have the printer drivers installed.
I have, however, installed this printer as a "Generic - TEXT" printer, and it works
with just plain text, such as from printing from NotePad. And it does not get any
errors.
So, I am thinking my problem is printer driver related. Because I can boot with
the printer plugged in. I just can't boot when I have the printer installed with
the HP software and drivers.
Basically, I have a new HP printer that I can't hook up.
I have another new $99 HP printer, but I have yet to install it. I will try installing
it and let you guys know the results.
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 |  | re: Mup.sys? Only Happens When Printer Is Installed (Brian J: Thu, Feb 19, 2004, 10:25 pm) |
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