re: BSOD, win32k.sys - Might be unfixable
Thursday, March 11, 2004 at 8:32 am
Windows XP Annoyances Discussion Forum
Posted by dean
(1 messages posted)
I have gotten an answer that you many of you may not like. Most of the BSoD everyone
here has been getting is a combination of Athlon XP processors, Nvidia chipset and/or
a form of GeForce video card (most notably, GeForce 4 MX). There is an known issue
at Microsoft between Windows XP and combinations of the hardware above.
First thing to do is do a thorough check of the your RAM. Obviously bad RAM is probably
the problem. Also update your motherboard BIOS and any video card BIOS (if applicable).
If you are getting BSoD noting "0x0000008e" and "win32k.sys", you need to get in
touch with Microsoft and install hotfix KB827663 (you can also read about this at
Microsoft Knowledge Base article 827663 - http://support.microsoft.com/default.aspx?scid=kb;[LN];827663
). That link also tells you how to contact Microsoft to get the fix.
If that fix does not work, you have to get the file 90422_ENU_i386_zip.exe. That
file is a Micorosoft hotfix but there is no article number, and it's only referenced
as a part of SP2. The MS technician sent it to me, you'll have to be persistent
when trying to get this fix. Both these hotfixes are password protected and the
passwords have expiration dates so I can't give them to you.
I worked with Microsoft and installed both hotfixes. My blue screen error changed
from citing "win32k.sys" to the "nv4" nvidia video driver. At that point, Microsoft
said I have to either wait until new Nvidia drivers come out, wait for Microsoft's
SP2 for WIN XP, or buy another video card. I bought a new video card and my system
runs flawlessly.
I bought the new video card because I had to get my system up and running as soon
as possible. Some other things that I would have tried had I more time would be
to deinstall my video drivers and roll back to earlier releases from NVidia.
Hopefully the first hotfix will work for you, and if not hopefully the second one
will work. I personally have an Athlon XP 2500+, ASUS A7N8X-VM/400 with onboard
GeForce 4MX, but now i'm using a Matrox video card.
On Friday, September 6, 2002 at 5:38 am, ed wrote:
>Periodically I get BSOD's identifying the driver win32k.sys in the message... When
>they appear I'm not doing anything in particular or using any particular program...
>anyone know why this happens? (Athlon 1.4 GHZ, 256MB DDRAM, Geforce Mx-400...)
- Written in response to:
- BSOD, win32k.sys (ed: Friday, September 6, 2002 at 5:38 am)
Responses to this message:
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All messages in this thread [show all]
 |  | | | | |  | Confused (Adri1456: Fri, May 14, 2004, 3:29 pm) |
|  | re: BSOD, win32k.sys - Might be unfixable (dean: Thu, Mar 11, 2004, 8:32 am) |
| | | | | |  | Crash (greine12: Tue, Apr 6, 2004, 4:57 pm) |
| | | | | | | | | re: Crash (MadMan: Sat, Apr 10, 2004, 1:19 pm) |
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