re: Automatic Download Problems
Thursday, September 29, 2005 at 5:52 pm
Windows XP Annoyances Discussion Forum
Posted by Anita A.
(45 messages posted)
First, thanks for responding to my call for help. Since I have a cable connection
I am always on and can connect to IE anytime I wish. I can also connect to any of
the programs that I have without a problem. McAfee is the only program that I have
set to automatically download and install their updated definitions. When I was
first notified that they had been unable to download them I tried to do it by opening
the Secuity Center and clicking on update. I got the same message about not being
able to connect and to check my internet connection. I tried some other programs
that I check for updates on and they were not able to connect either. I just did
what you suggested and after I typed in the ping www.mcafee.com it took a few seconds
and then it said "Ping request could not find host www.mcafee.com. Please check the
name and try again". I typed it in again and got the same results.
Thanks
On Thursday, September 29, 2005 at 9:21 am, borg wrote:
>Internet Exploder connects to the Internet (you can browse the web) but other programs
>don't? And those programs are McAfee and other security apps? This might be a firewall
>problem as texadc says but it's abnormal for a firewall to block outbound traffic
>(attempts to connect) without asking you first about the program trying to connect
>if you want to allow it or not.
>You can connect to McAfee using
>IE? If not, but it is connecting to mcafee with this
>link, then open a command prompt (Start -> Run -> cmd) and type:
>ping www.mcafee.com
>
>then press enter. You should see something like:
>Pinging www.mcafee.com [216.49.88.12] with 32 bytes of data:
>
>Request timed out.
>Request timed out.
>Request timed out.
>Request timed out.
>
>Ping statistics for 216.49.88.12:
> Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
>
>Those "timed out" are normal, mcafee doesn't respond to pings. What is important
>is the IP address (the one in square brackets): is it 216.49.88.12 or something
else?
>
>
>
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