re: frozen start menu and icons
Tuesday, October 25, 2005 at 7:52 am
Windows XP Annoyances Discussion Forum
Posted by Darko
(13 messages posted)
My problems unfortunately are not over. After yesterday’s successful try to unfreeze
icons and start menu the problems are back. My computer was working fine. After I
gained access to icons and start menu I run Freedom Anti-virus (provided by Telus
internet provided) which did not find any viruses, I run also Ad-Aware SE (which
found Alexa spyware and cleaned it) and Spybot (found two or three files and deleted
them).
Having a bad experience from the past when one Anti-virus (AV) was able to detect
a virus while two or three other AVs could not I run MicroTrend on-line virus scan.
MicroTrend found a TROJ_DLOADER.AHD (the file name is C:\WINNT\Q50502281_disk.dll).
When I tried to delete it I got a message "access denied".
My icons and start menu froze again and the only way I can access some programs is
through Command Prompt (CP). Now I am back at start point where I was two days ago.
This time there is no “Daily Weather Forecast” file under Program Files. The fact
is that I also did not have on my computer that file winstyle2.dll although I mentioned
yesterday that I thought I had it.
I can access Registry Editor (regedit function) through CP but then I can not close
it, I have to restart computer. When I try to move any open windows on the screen
you get that paint like picture behind (looks like hundreds of that window behind
it).
When MicroTrend AV (on-line scan) found that file Q50502281_disk.dll as a Troj_Dloader.AHD
virus it offered a solution to delete it through the registry.
1. Go to Safe Mode
2. Right click on Start icon (which is frozen in my case so I could not do it), go
to search, type the name of the file, in look in drop-down menu select drive that
contains Windows, press enter, select file, delete the file (again, I could not access
this because my icons are frozen and I did not know the commands to delete it through
CP).
3. Go to Regedit and delete keys:
HKEY_CLASSES_ROOT_CLSID and delete 7A7E6D97-B492-4884-9ABB-C31281DCC4R (which I was
able to delete),
HKEY_LOCAL MACHINE / SOFTWARE / MICROSOFT / WINDOWS / CURRENT VERSION / EXPLORER
/ SHARED TASK SCHEDULE and delete 7A7E6D97-B492-4884-9ABB-C31281DCC4R = “z” (I was
able to delete 7A7E6D97-B492-4884-9ABB-C31281DCC4R but I could not see that “z”).
HKEY_LOCAL MACHINE / SOFTWARE / MICROSOFT / WINDOWS / CURRENT VERSION / WINLOGON
/ NOTIFY and delete “style32” which I could not do because I could not find that
WINLOGON / NOTIFY under HKEY_LOCAL MACHINE / SOFTWARE / MICROSOFT / WINDOWS / CURRENT
VERSION.
HKEY_LOCAL MACHINE / SOFTWARE / MICROSOFT / WINDOWS / CURRENT VERSION / EXPLORER
/ BROWSER HELPER OBJECT and delete 7A7E6D97-B492-4884-9ABB-C31281DCC4R (which I
was able to delete).
I was able to run Ad-Aware SE through CP and it found 13 new critical objects (2
registry keys, 10 registry values and 1 file identified – all Alexa related). Ad-Aware
SE deleted all 13 objects but my problems continue.
In short, my icons and start menu are frozen again(even through Safe Mode), the only
access to some programs I have through CP.
I have Windows XP without SP/2, I do not have firewall, I have AV provided by Internet
provider and Ad-Aware SE and Spybot for spyware problems. Obviously what I have is
not enough for protection.
JCW, if you know how to solve this problem, please, help. This is very annoying problem.
I do not know if this time I can access Internet through CP (I believe I can’t because
I had the same problem two days ago). Could you, please, give me instructions how
to solve this problem through CP. Thanks again.
On Monday, October 24, 2005 at 8:34 pm, Diane wrote:
>
>I deleted the Daily Weather forcast file using cp, but I don't see the winstyle2.dll
>file. My start menu and icons are still fozen.
>
>
>
>
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