re: cannot click on desktop- Virus?
Friday, October 28, 2005 at 10:09 am
Windows XP Annoyances Discussion Forum
Posted by jcw
(5124 messages posted)
Working on the assumption that you continue to have an infected computer, if you
can boot into safe mode, can you run the on-board AV program while in safe mode?
If so, do so, but first follow these procedures (assuming you have administrative
powers):
• close all open applications (presumably none);
• for every user-account on the computer, delete the temp files (in: Documents
and Settings\{user name}\Local Settings\Temp), although you may retain any temp
files that a user intentionally placed there and that you recognize as safe;
• for every user-account on the computer, delete or clear the temporary internet
files, history, and cookies, although you may retain those cookies that are needed
and that you recognize as safe;
• for every user-account on the computer, reduce to 10 mb the space for temporary
internet files (Internet Options --> General --> Temporary Internet files - Settings);
once your system is clean, you may increase that space setting as desired;
• delete the files in the Windows\Prefetch folder;
• delete the temp files in the Windows\Temp folder, although you may retain
any temp files that a user intentionally placed there and that you recognize as safe;
• empty the recycle bin; and
• disable (turn off) your WinXP system restore feature; doing so will remove
all restore points, but once your system is clean, you may re-enable the system restore
feature and set a new restore point, if desired.
(To disable system restore: Control Panel --> System --> System Restore -->
check: Turn Off System Restore --> click Apply or OK --> answer Yes to any follow-up
confirmation.)
If your on-board AV program won't run in safe mode, see if you can boot into safe
mode with networking, and then connect to the internet (with yor firewall activated)
to do an on-line AV scan at one or more of these sites:
» http://housecall.trendmicro.com/
» http://www.pandasoftware.com/activescan/com/activescan_principal.htm
» http://us.mcafee.com/root/mfs/default.asp
» http://www.bitdefender.com/scan/licence.php#
» http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
On Friday, October 28, 2005 at 9:06 am, frank gilbreath wrote:
>In spite of anti virus software, I think I got one.
>Computer boots to desktop, but then I cannot click on any icon. I tried doing a
restore
>and finally got it to where I could instal and run a virus scan program. It found
>31 infections and removed them. This morning I have the same problem. Tried to restore
>and was unable. Computer is on a network and I can get toand see all files on the
>hard drive on the "infected" machine from another computer on the network.
>Will appreciate any other ideas.
>Thanks in advance
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 |  | re: cannot click on desktop- Virus? (jcw: Fri, Oct 28, 2005, 10:09 am) |
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