re: cannot click on desktop- Virus?
Friday, October 28, 2005 at 11:38 am
Windows XP Annoyances Discussion Forum
Posted by frank gilbreath
(7 messages posted)
Have same problem in Safe Mode. If I do Safe Mode with networking, the virus programs
just checks the computer I am accessing with, not the one with the virus.
The scanning program I used last night, detected the files in the Restore locations
and supposidly deleted them all.
On Friday, October 28, 2005 at 10:09 am, jcw wrote:
>Working on the assumption that you continue to have an infected computer, if you
>can boot into safe mode, can you run the on-board AV program while in safe mode?
> If so, do so, but first follow these procedures (assuming you have administrative
>powers):
>
• close all open applications (presumably none);
>
• for every user-account on the computer, delete the temp files (in: Documents
>and Settings\{user name}\Local Settings\Temp), although you may retain any temp
>files that a user intentionally placed there and that you recognize as safe;
>
• for every user-account on the computer, delete or clear the temporary internet
>files, history, and cookies, although you may retain those cookies that are needed
>and that you recognize as safe;
>
• for every user-account on the computer, reduce to 10 mb the space for temporary
>internet files (Internet Options --> General --> Temporary Internet files - Settings);
>once your system is clean, you may increase that space setting as desired;
>
• delete the files in the Windows\Prefetch folder;
>
• delete the temp files in the Windows\Temp folder, although you may retain
>any temp files that a user intentionally placed there and that you recognize as
safe;
>
• empty the recycle bin; and
>
• disable (turn off) your WinXP system restore feature; doing so will remove
>all restore points, but once your system is clean, you may re-enable the system
restore
>feature and set a new restore point, if desired.
>
(To disable system restore: Control Panel --> System --> System Restore
-->
>
check: Turn Off System Restore --> click Apply or OK --> answer Yes to any
follow-up
>confirmation.)
>
>If your on-board AV program won't run in safe mode, see if you can boot into safe
>mode with networking, and then connect to the internet (with yor firewall activated)
>to do an on-line AV scan at one or more of these sites:
>
» http://housecall.trendmicro.com/
>
» http://www.pandasoftware.com/activescan/com/activescan_principal.htm
>
» http://us.mcafee.com/root/mfs/default.asp
>
» http://www.bitdefender.com/scan/licence.php#
>
» http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
>
>
>
>
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