It's quite possible the modem is defective. I seem to get about one in 5 bad (of 
the cheap $6 ones I buy to repair computers with). Also, some just don't work well 
on older machines and loading XP will not help.

I would first try a different brand modem. 

As for loading XP over 98, not a good idea. Almost always seems to result in strange 
problems occuring. 

If you want to load XP, buy a new hard drive. Remove the existing one, install the 
new one as master then load XP. After it's loaded, then install the old one as a 
slave drive and you can copy over any data you want to keep. 

You will need to reinstall all programs but though time consuming, it's not a bad 
idea as it allows you to decide what programs are still usefull. A lot of stuff that 
ran on 98 will not run on XP or requires an update to run.

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