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re: X-USB device malfunction 2
Wednesday, April 30, 2008 at 8:49 am
Windows XP Annoyances Discussion Forum
Posted by C K
(5827 messages posted)
I doubt HP will offer any assistance. They don't support any cable adaptors and
provide no drivers that work with them. Either the cable has failed or the printer
has failed. The only way to troubleshoot the printer is to connect it to a parallel
port and load the printer drivers. If it still doesn't work, you have a bad printer.
If it does work, then you most likely have a bad cable. I would have to have the
cable, printer and software and test them to offer any assistance on software and
LPT port issues in the operating system but Windows will not load drivers for devices
that fail or can't be identified, further suggesting a hardware failure.
Using the power on test print on the printer won't troubleshoot the printer's interface.
It may test print but still not communicate with the computer IME...
What model printer is it??
On Wednesday, April 30, 2008 at 5:29 am, Jonathan wrote:
>I have now installed the new software (drivers) and the cable is still unable to
>connect. So as expected it is the cable. It is worth noting that I have been able
>to use this cable for over a year, so that shows some degree of compatibility. If
>I bought an identical replacement cable do you think this would work seeing that
>the old one did for over a year? Still, awaiting a response from Hewlett Packard
>regarding a compatible cable for the printer, plus existing cable's compatibility.
>
>One last thing to mention about windows and the cable drivers. Under this round
of
>problems I had always lost the LPT2 option (allowing the cable to connect) from
the
>printer' properties under windows 98. Plus USB-To-Print disappeared from device
manager
>in 'ports' & errored in 'USB' (error below) for W98, whilst for XP it errored in
>'USB' giving no code where 'ports' never existed.
>
>W98 USB Error: 'Unknown Device' 'Windows cannot instal this USB Device. This device
>may not be functioning properly. Check to be sure that all connections are secure,
>or contact your hardware vendor for assistance.' Plus code 33 in system information:
>
>Code 33 = "The message text that is displayed for this error is specific to the
driver
>or enumerator. If the driver does not provide information as to why it did not work,
>the following message is displayed:
>
>This device isn't responding to its driver.
>
>For more information, contact your hardware vendor."
>
>Solution button: None
>
>This code typically is displayed when the hardware has failed."
>
>Not that disimilar from XP!
>
>Does this addition information alter your thoughts in anyway? Probably not.
>
>
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 | | |  | re: X-USB device malfunction 2 (C K: Wed, Apr 30, 2008, 8:49 am) |
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