All software that purports to "restore" XP is snake oil. Of course the makers claim 
otherwise, even stoking up demand by "diagnosing" that your PC needs treatment when 
it doesn't - but its still snake oil.

I know that "all" is a big word, but I meant it :-)

Far better to keep the rubbish out with decent security tools (all free) and by not 
using Internet Explorer - but once its there you can either:

1. Re-install - the only real solution to a heavily infected PC

2. Repair/install - which does a pretty good job most of the time, but don't rely 
on your files being saved . . . usually does but not always

3. Post to one of the specialist malware forums - my favourite is SpywareBeware but 
there are others . . . you have to register (but they're free) and follow the posting 
instructions carefully.

Additionally, take a full image backup of the PC (Acronis is best IMHO) when its 
re-built and then you can fully restore to a known state in 5 - 10 minutes.

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