re: windows repair
Thursday, October 15, 2009 at 9:37 pm
Windows XP Annoyances Discussion Forum
Posted by Adam Bradley
(7830 messages posted)
Installing on a windows folder other than "C:\Windows" is rarely an issue for modern
programs so I doubt that is it. What does HP say about this? Are you suing the latest
version of the scanner software and driver?
On Thursday, October 15, 2009 at 6:48 pm, julee wrote:
>i have an inspiron 1100 running xp. i bought a new scanner [HP 4050] but the install
>is tripping all over something wrong in my windows directory. if i try installing
>with it UNATTACHED (as per instructions), i get this popup around 4% of the way
in:
>
>hp Update Application has encountered a problem and needs to close. We are sorry
>for the inconvenience.
>
>details provides:
>
>AppName: setup.exe AppVer: 3.5.0.0 ModName: setup.exe ModVer: 3.5.0.0 Offset:
>0000d7a9
>
>with more details supposedly in some log file (which i cannot seem to find!).
>
>anyway, clicking "ok" or w/e allows it to continue in spite of this popup. soon,
>though, it's giving me ANOTHER popup, this time with:
>
>D:\setup\hpzmsi01.exe -list productsw:
>
>the windows installer service could not be accessed: this can occur if you are running
>in safe mode [ED: i am not!] or if the installer is not correctly installed. contact
>your support personnel.
>
>click ok to continue.
>
>this time "continue" means aborting, with it suddenly UNinstalling everything before
>my eyes. eventually there is nothing left, and -- just to add insult to injury
--
>it reboots.
>
>-----
>otoh, if i try installing with the scanner attached (despite instructions), it gives
>me a diff batch of error messages. also at the 4% mark, but this time it asks me
>to "insert XP disk 3". drivers maybe? i dunno -- i don't even HAVE an xp disk
*1*,
>let alone 3!
>
>i asked here (or somewhere!) a long time ago, and they explained that it is rare
>to get windows disks with a PC anymore. apparently there is a "hardwired partition"
>(?) in the BIOS (?) itself, whence you can repair/reinstall XP. if there IS, someone
>clue me in how to find it!
>
>it also gives me the option to DL the "missing files", from 1) d:\386, 2) some dell
>site, 3) some HP site. alas, but i don't kno what to point #1 at, and #2 and #3
>simply do NOTHING. (i really thought i was home free when it went to a specific
>dell page, but then it just stays there....)
>
>obviously, i've mucked up my windows directory somehow. which wouldn't surprise
>me -- i did do some messing around there 4-5 months ago -- but for the fact that
>it is the *FIRST* such problem i've encountered all these months**!! all sorts
of
>other apps and devices install, uninstall, and REinstall just fine!
>
>so, how do i repair xp, or, barring that, (gasp) REINSTALL xp?!
>
>i've also posted this on a scanner-specific forum, but it seems to me this is entirely
>a "windows component is munged" issue. "windows installer", specifically.
>
>
>------
>** technically, i'm also having a problem with the "update" site. which may or
may
>not be related -- i've just noticed BOTH problems around the same time.
>
- Written in response to:
- windows repair (julee: Thursday, October 15, 2009 at 6:48 pm)
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