I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. 
I have not had even one crash! Then, on Monday when I booted up, the CD RW and the 
DVD were gone. They show in Device Manager but with yellow exclamation marks. 

I removed the two devices and rebooted, letting Windows find them. It did and then 
searched for drivers, installing up to a certain point. It then prompted for the 
WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how 
would I give it access to that file? 

I got imapi.sys off of another computer and although the driver installation then 
completed, it apparently was not the file it wanted. Is that file specific to a computer 
or a particular system? I got this message, "Windows can't start this hardware device 
because its configuration information (in the registry) is incomplete or damaged. 
(Code 19) 

I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, 
hoping to regain access to my CD so that I could do a repair. I booted up with the 
floppy and then the Window XP cd started. It ran through the start, then asked me 
what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected 
that. 

Next it asked me to put in the Administrator's Password. I had never set one so I 
went and set one, rebooted and then put in my password but it said that was wrong. 
Repeatedly. That is the only password,it is what I always use and I am the one that 
set XP up on my computer. 

I also tried going back to last Saturday and restoring from there but that did not 
change anything as my drives did not return.

Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone 
have any idea how I can get my CD and DVD drives back????? 

My system is an HP Pavilion 9790C and the two missing drives are 
LG CD-RW CED-8080 
SAMSUNG DVD-ROM SD612 

Thanks in advance! 

Tip: Run a free scan for common Windows errors ad

re: Lost CD RW and DVD Wednesday, December 5, 2001 at 4:38 am Posted by microbee (3 messages posted) Reinstalling 98 and upgrading !?!?! Try doing a clean install. You only have to have the 98 CD in the drive. XP likes a clean slate. [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 5:09 am Posted by qwk69gto (196 messages posted) I lost my CD-RW and DVD when I installed an earlier version of Clone CD. I uninstalled Clone CD and they came back. Get the latest ver. of Clone CD,it works fine.Hope I helped. On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 7:48 am Posted by Ed Bagley (3 messages posted) I've been running XP Pro for about 2 Months now, and I had exactly the same problem. I have a ASUS DVD and a YAMAHA SCSI CD-RW. I booted up XP one day and NO CD DRIVES. I went into Add New Hardware and it found the CDRW (SCSI) drive and installed it, but would NOT find the DVD. I then re-booted xp and the first thing it said was 'windows is installing new hardware...' After that, my DVD drive was back. Since then, every once in a while, windows xp starts up with the messages 'windows is installing new hardware...' and I have NOT installed any new hardware. The best is yet to come?! On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 8:03 am Posted by M Salvail (4 messages posted) I already had CloneCD on my system when I upgraded to XP and I don't *think* that I have used it yet but can't be positive. What version of CloneCD did you have? All you did was uninstall it and your CD came back?? Had you removed it in Device Manager?? Thanks. [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 8:07 am Posted by M Salvail (4 messages posted) But how would I do a fresh install if I do not have access to my CD Rom Drive? Are you saying that when that menu comes up asking to install, repair or exit, I should pick install? Is it going to ask me for an admin password like it does on Repair? Will it wipe everything out and I lose everything on the drive or will it just install over the existing windows? the "HOW" of this is what escapes me... [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 11:21 am Posted by Rick L (5 messages posted) This happened to me twice and I was told it ONLY occurs with Roxio (Easy CD) software, which is generally incompatible with Win XP. You must go into the registry and delete "upper" and "lower" class entries (I don't remeber which directory in the registry). It's a simple deletion, no re-install of anything is necessary. By the way, after 3 hours on the phone with Roxio, they still can't get their software loaded onto my Win XP. I'm now using Nero with no problems. Good luck. On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 1:14 pm Posted by dietrich cleijne (2 messages posted) back up your registry and then try this. open regedit Remove the Upperfilters and Lowerfilters values completely from the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Restart your computer. It should do the trick. Dietrich On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 5:35 pm Posted by mugsy (15 messages posted) Dietric was right Just solved the same problem on my machine by deleting the upper and lower filter entries. have a look here as well before you try this http://support.microsoft.com/default.aspx?scid=kb;EN-US;q270008 My problem was after i installed Nero I only had to take out the LowerFilter but if you see both take them out. On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, December 5, 2001 at 9:18 pm Posted by M Salvail (4 messages posted) It is working!!!! I did the following: Removed the Upperfilters and Lowerfilters values completely from the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11C E-BFC1-08002BE10318} -------------------------------- I did that, made sure the cd and dvd were removed from Device Manager and rebooted. The computer found the 2 drives upon bootup, prompted for the XP cd, took the drivers off of the cd and TA-DA! It is repaired! I am saving this fix for if it every happens again. Thanks, Y'all! Mary [Reply or follow-up to this message] re: Lost CD RW and DVD Friday, January 4, 2002 at 12:22 am Posted by Friend (1 messages posted) Hi everyone! Well, I had the same problem except mine was a Code 41. Wow, the uninstalling Clone CD advice really helped. Im thoroughly grateful to that person who figure out that Clone CD was the problem. I've been struggling for finding an answer and I was about to format when I though of searching imapi.sys on the internet. Thanks again for the posts. Really, by asking people for help, Im amazed that others will answer. Peace out. A Friend on the Internet Super Highway [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Saturday, January 12, 2002 at 6:12 pm Posted by mike (358 messages posted) When i unstalled Nero's InCD in WinXP, my drive disappeared also. I got back the cd drive by uninstalling the driver in the Device Manager and refreshed so it re recognized the cd and started the new device wizerd. It then was able to get most of the install files from the windows system directory, but asked for the XP cd (for imapi.sys) Since all of Microsoft's products as well as their programmers don't bother to test anything and possess the logic skills of a donut, putting in a cd won't exactly work. Download the imapi.sys driver from http://www.kevansplace.com/mp3city/WINDOWS/SYSTEM32/DRIVERS/ , save to a directory and then point the device wizard to the sys file. After reboot, your drive should show up. I read something about deleting the upper and lower bounds of a registry entry, but try this one first as i found a lower bound but no upper bound as msoft claims there is. Good luck. On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Sunday, January 13, 2002 at 2:37 pm Posted by Jeff (1 messages posted) I have a Sony Vaio running XP with both DVD and CD-RW drives. I installed Easy CD Creator 5.0 Platinum and everything worked pretty good, with a few funny messages saying that the other user had in use the CD Direct thing. Last week after I made my first VCD, the computer lost the CD-RW drive. It shows up no where, and it won't even eject. I have tried all of these fixes that these messages offer. I have the DVD and have uninstalled it and re-installed it and still the computer can not find the CD-RW. Can anybody help? On Saturday, January 12, 2002 at 6:12 pm, jaysen wrote: >When i unstalled Nero's InCD in WinXP, my drive disappeared also. I got back the >cd drive by uninstalling the driver in the Device Manager and refreshed so it re >recognized the cd and started the new device wizerd. It then was able to get most >of the install files from the windows system directory, but asked for the XP cd (for >imapi.sys) Since all of Microsoft's products as well as their programmers don't bother >to test anything and possess the logic skills of a donut, putting in a cd won't exactly >work. Download the imapi.sys driver from http://www.kevansplace.com/mp3city/WINDOWS/SYSTEM32/DRIVERS/ > , save to a directory and then point the device wizard to the sys file. After reboot, >your drive should show up. I read something about deleting the upper and lower bounds >of a registry entry, but try this one first as i found a lower bound but no upper >bound as msoft claims there is. Good luck. > > >On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: > >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a >computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so >I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! > [Reply or follow-up to this message] re: Lost CD RW and DVD Friday, February 1, 2002 at 9:50 am Posted by William (1 messages posted) I have the same configuration as Salvail and removing the "upper" and "lower" in the HKEY_LOCAL_MACHINE\System\ControlSet001\ Control\Class. Worked perfectly. They are referred to as "filters" if I'm not mistaken. Easy CD is definitely the culprit. Good Luck and THANKS Rick. On Wednesday, December 5, 2001 at 11:21 am, Rick wrote: >This happened to me twice and I was told it ONLY occurs with Roxio (Easy CD) software, >which is generally incompatible with Win XP. You must go into the registry and delete >"upper" and "lower" class entries (I don't remeber which directory in the registry). >It's a simple deletion, no re-install of anything is necessary. By the way, after >3 hours on the phone with Roxio, they still can't get their software loaded onto >my Win XP. I'm now using Nero with no problems. Good luck. > > >On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: > >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a >computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so >I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! > [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, February 6, 2002 at 1:43 pm Posted by stargazer (2 messages posted) On Wednesday, December 5, 2001 at 7:48 am, Ed Bagley wrote: >I've been running XP Pro for about 2 Months now, and I had exactly the same problem. > I have a ASUS DVD and a YAMAHA SCSI CD-RW. I booted up XP one day and NO CD DRIVES. ------------------------------ Same thing for me. I've had Win XP Pro (full version) installed and running fine for about a month now. I have a Kenwood Zen 72x CD-ROM and a Plextor 12x10x32x CD-RW. They HAD been working just fine, but I think the turning point was when I **reinstalled** Roxio Easy CD 4 (bundled with my Plextor installation CD) ... NOT when removing it. Anyway, I don't think I noticed anything wrong immediately ... at one point, I simply went to install a program from a CD, and I immediately noticed that the AutoRun feature was not kicking in. To my dismay, I went to Windows Explorer (and also opened MyComputer) and discovered that my two CD drives had disappeared !! I opened Device Manager and they were still there, but the CD drives had the dreaded yellow circles with exclamation points. I am looking in Device Manager right at this moment, and if I go to Properties for either of the CD drives, it says ---- "Windows successfully loaded the device driver for this hardware, but cannot find the hardware device. (Code 41)". ---- As I said, I believe the problems began when I reinstalled Roxio's Easy CD 4.0 from the Plextor installation CD (for my CD-RW drive) and UMAX scanner CD (**I went to the UMAX site and found out that my Astra 2100U scanner -- not that old -- is USELESS under WinXP .... sigh). Messages arrived later saying that certain drivers and other files were incompatible with WinXP. I removed the offending programs AND drivers, removed the two CD drives out of Device Manager, etc. (rebooting after changes) ..... Well, after removing them from Device Mgr., WinXP "finds" the CD drives OK when I reboot, but I am still getting the same message .... that the drivers are succesfully installed by WinXP, but that XP cannot "FIND" the devices (so why do they appear at all in Device Mgr ???). ------------------- The fact that they nevertheless show up in Device Mgr., the $64K question is ... how the heck would WinXP "know" to install the drivers, unless the devices were "found" to begin with ????? ------------------ Anyway, I would like to try the registry modification already mentioned in this thread. Thanks to all who posted so far. ------------------ - Dave G. ------------------ AMD Athlon 1200/266 MHz FSB 512MB DDR 266MHz RAM (2) WD ATA100 80GB Kenwood Zen 72X CDROM Plextor 12x10x32x CDRW VisionTek 64MB DDR GeForce3 video Creative SB Live! MP3+ Toshiba Cable Modem 3Com 10/100 NIC ViewSonic 18" UVGA flat panel monitor Logitech Cordless Freedom Optical KB & Mouse WinXP Pro (full)/Norton Internet Security [Reply or follow-up to this message] re: Lost CD RW and DVD Friday, February 15, 2002 at 8:23 am Posted by Rob (1 messages posted) Kudos to Dietrich. Fixed. I had the problem for about 30 minutes. Tried the uninstall and reinstall of the driver, but no go. Fixed the registry as recommended. I am now listening to music on my CD-RW as I type this. Many thanks. --- Rob On Wednesday, December 5, 2001 at 1:14 pm, dietrich cleijne wrote: >back up your registry >and then try this. >open regedit >Remove the Upperfilters and Lowerfilters values completely from the following registry >key: > >HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >Restart your computer. > >It should do the trick. > >Dietrich > [Reply or follow-up to this message] re: Lost CD RW and DVD Wednesday, November 27, 2002 at 6:40 pm Posted by MIke (1 messages posted) Thanks Dietrich! I had the same exact problem... Lost my CD and DVD. After spending hours doing what everyone else had also tried, I came upon this solution. P.S. How did you find this solution? On Wednesday, December 5, 2001 at 1:14 pm, dietrich cleijne wrote: >back up your registry >and then try this. >open regedit >Remove the Upperfilters and Lowerfilters values completely from the following registry >key: > >HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} >Restart your computer. > >It should do the trick. > >Dietrich > [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Wednesday, January 29, 2003 at 5:01 pm Posted by Chris Lee (1 messages posted) The previous solution worked great. I've been racking my brain for about the last few days. Did a last desperation net search and got sent here. Thanks for the help guys! You'd think Microsoft would have the Knowledge Base Article pointed to from the Troubleshooter. Oh well, Bill gets to play with our minds for a bit longer. On Sunday, January 13, 2002 at 2:37 pm, Jeff wrote: >I have a Sony Vaio running XP with both DVD and CD-RW drives. I installed Easy CD >Creator 5.0 Platinum and everything worked pretty good, with a few funny messages >saying that the other user had in use the CD Direct thing. Last week after I made >my first VCD, the computer lost the CD-RW drive. It shows up no where, and it won't >even eject. > >I have tried all of these fixes that these messages offer. I have the DVD and have >uninstalled it and re-installed it and still the computer can not find the CD-RW. > > >Can anybody help? > [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Monday, February 17, 2003 at 6:55 pm Posted by Rachel (1 messages posted) I had the same thing happen and I found out how to fix the problem through a phone call to microsoft. You need to edit your registry. I had installed Nero and I already had Easy Cd Creator. My cd rom drives showed the yellow exclamation point and I received "code 39" as my error when I tried to update my driver. Go to the Microsoft support website and look up article #314060. The instructions are simple, just don't forget to back up your registry before you make changes. Editing the registry can really screw your system up if you incorrectly modify a registry key. Please let me know if this works! On Wednesday, January 29, 2003 at 5:01 pm, Chris Lee wrote: >The previous solution worked great. I've been racking my brain for about the last >few days. Did a last desperation net search and got sent here. Thanks for the help >guys! You'd think Microsoft would have the Knowledge Base Article pointed to from >the Troubleshooter. Oh well, Bill gets to play with our minds for a bit longer. > > > [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Monday, August 25, 2003 at 12:30 pm Posted by sam (1 messages posted) Hi I had the problem and the trick worked fine, but there is something strange. I had two partition one a copy of the first (done with partition magic). I had the problem when working on the second partition(uninstallling clonecd) . When I noticed the problem I tried to go back to the first partition and I was surprise that the problem with the cd rom was also there. Even more surprising After reading the registry trick here I apply it on my second partition it solved the problem on that partition but also when I swithed to the first partition the problem was solved and when I checked the registry entry in that first partition the troubling key (lower etc...) was not there anymore. How it possible that changing a registry key inside one partition affect another one which is supposed to be hidden and innactive ? Are the registry files shared in some way by several partitions ? Thanks On Monday, February 17, 2003 at 6:55 pm, Rachel wrote: >I had the same thing happen and I found out how to fix the problem through a phone >call to microsoft. You need to edit your registry. I had installed Nero and I already >had Easy Cd Creator. My cd rom drives showed the yellow exclamation point and I received >"code 39" as my error when I tried to update my driver. Go to the Microsoft support >website and look up article #314060. The instructions are simple, just don't forget >to back up your registry before you make changes. Editing the registry can really >screw your system up if you incorrectly modify a registry key. Please let me know >if this works! > > [Reply or follow-up to this message] re: Lost CD RW and DVD Saturday, January 10, 2004 at 12:31 am Posted by joe griffin (1 messages posted) I also updated to windows xp pro in December 2003 and lost both my HL-DTST CD-RW GCE-8483b and Samsung DVD-ROM SD-816B drives completely. I spent hours following all instructions. They are definetly gone. The manufacturers do not offer drivers online, but instead upgrades to drivers which you must have installed first. The brand new computer did not come with CDs for the two drives? It looks like I will be buying a brand new DVD and CD RW to solve the problem though Best Buy claims XP Pro may not recognize either?? Any suggestions please? On Tuesday, December 4, 2001 at 9:44 pm, M Salvail wrote: >I upgraded to Windows XP Pro from 98SE about 3 weeks ago and it had worked perfectly. >I have not had even one crash! Then, on Monday when I booted up, the CD RW and the >DVD were gone. They show in Device Manager but with yellow exclamation marks. > >I removed the two devices and rebooted, letting Windows find them. It did and then >searched for drivers, installing up to a certain point. It then prompted for the >WinXP cd so that it could copy imapi.sys. Well, the Cd Drive does not work so how >would I give it access to that file? > >I got imapi.sys off of another computer and although the driver installation then >completed, it apparently was not the file it wanted. Is that file specific to a computer >or a particular system? I got this message, "Windows can't start this hardware device >because its configuration information (in the registry) is incomplete or damaged. >(Code 19) > >I then went to bootdisk.com and downloaded a file and made a WindowsXP bootdisk, >hoping to regain access to my CD so that I could do a repair. I booted up with the >floppy and then the Window XP cd started. It ran through the start, then asked me >what I wanted to do. I chose R, repair and it had c:\windows listed as 1. so I selected >that. > >Next it asked me to put in the Administrator's Password. I had never set one so I >went and set one, rebooted and then put in my password but it said that was wrong. >Repeatedly. That is the only password,it is what I always use and I am the one that >set XP up on my computer. > >I also tried going back to last Saturday and restoring from there but that did not >change anything as my drives did not return. > >Short of formatting C and reinstalling 98 and then upgrading it to XP Pro, anyone >have any idea how I can get my CD and DVD drives back????? > >My system is an HP Pavilion 9790C and the two missing drives are >LG CD-RW CED-8080 >SAMSUNG DVD-ROM SD612 > >Thanks in advance! [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Wednesday, January 5, 2005 at 2:55 pm Posted by Barbara Wesley (1 messages posted) I am having the same problems that the others are describing, but removing the upper filters etc did not solve my problem. I tried to go to kevansplace but the link could not be found. I do not have the question mark or explanation mark as others have in the device manager. Can you help me? Barb On Saturday, January 12, 2002 at 6:12 pm, mike wrote: >When i unstalled Nero's InCD in WinXP, my drive disappeared also. I got back the >cd drive by uninstalling the driver in the Device Manager and refreshed so it re >recognized the cd and started the new device wizerd. It then was able to get most >of the install files from the windows system directory, but asked for the XP cd (for >imapi.sys) Since all of Microsoft's products as well as their programmers don't bother >to test anything and possess the logic skills of a donut, putting in a cd won't exactly >work. Download the imapi.sys driver from http://www.kevansplace.com/mp3city/WINDOWS/SYSTEM32/DRIVERS/ > , save to a directory and then point the device wizard to the sys file. After reboot, >your drive should show up. I read something about deleting the upper and lower bounds >of a registry entry, but try this one first as i found a lower bound but no upper >bound as msoft claims there is. Good luck. > [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Saturday, February 19, 2005 at 8:49 pm Posted by femme (1 messages posted) what is meant by lower and upper values?? Please help as i need to solve the same problem On Wednesday, January 5, 2005 at 2:55 pm, Barbara Wesley wrote: >I am having the same problems that the others are describing, but removing the upper >filters etc did not solve my problem. I tried to go to kevansplace but the link could >not be found. I do not have the question mark or explanation mark as others have >in the device manager. Can you help me? >Barb > > > [Reply or follow-up to this message] re: Lost CD RW and DVD- A Fix Wednesday, February 15, 2006 at 10:44 am Posted by Peter Corr (1 messages posted) I have the same understanding problem, I can do everything except understand what the upper and lower values are? 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