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re: XP Upgrade--Error 691 Monday, February 4, 2002 at 5:43 pm Posted by bill (383 messages posted) This same question was asked here back in september, I checked no one answered it. I searched Google, there must be hundreds of pages this one looks the most promising. http://modemsite.com/56k/duns691.asp On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] re: XP Upgrade--Error 691 Monday, February 4, 2002 at 5:44 pm Posted by Casey (571 messages posted) Hi Tracy , this may not sound at all logical , but please try it , delete the connection from network connections , now before you recreate it,create another user account in XP (control panel >user accounts) so you have at least 2 users available , then log on to the default or admin and create the connection again, when it asks if you want to make this connection available to all users of this computer > yes , that should fix it. Casey On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] re: XP Upgrade--Error 691 Tuesday, February 5, 2002 at 2:24 am Posted by John Smith (1 messages posted) I had exactly the same problem. I discovered later that the cause was an expired ISP account, rather than an operating system error. I would try to resolve this by getting a short-term internet access account with a limited number of hours, which is the way most people access the internet here in Thailand. That way, you can eliminate your existing ISP as being the source of the problem. On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] re: XP Upgrade--Error 691 Tuesday, February 5, 2002 at 10:42 am Posted by Tracy (5 messages posted) John.... Thanks for your reply. Unfortunately, regarding this issue, I am the internet provider. Haha. This was a user issue, that myself or other technicians could not easily solve. The account is in good standing though! Good idea though! On Tuesday, February 5, 2002 at 2:24 am, John Smith wrote: >I had exactly the same problem. I discovered later that the cause was an expired >ISP account, rather than an operating system error. I would try to resolve this by >getting a short-term internet access account with a limited number of hours, which >is the way most people access the internet here in Thailand. That way, you can eliminate >your existing ISP as being the source of the problem. > > >On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet >Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] re: XP Upgrade--Error 691 Tuesday, February 5, 2002 at 10:46 am Posted by Tracy (5 messages posted) Bill: Thanks for the link. As a support tech for an ISP, i use this page for the errors I am not too familiar with. Google is a great tool for technical issues. On Monday, February 4, 2002 at 5:43 pm, Bill wrote: >This same question was asked here back in september, I checked no one answered it. > I searched Google, there must be hundreds of pages this one looks the most promising. >http://modemsite.com/56k/duns691.asp > > >On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet >Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] re: XP Upgrade--Error 691 Tuesday, February 5, 2002 at 10:49 am Posted by Tracy (5 messages posted) Casey: Thanks alot for the suggestion. The person whom was actually dealing with this issue directly decided to re-install and see if it made any difference. If it doesn't work though, I will be sure to try this out. Thanks! On Monday, February 4, 2002 at 5:44 pm, Casey wrote: >Hi Tracy , this may not sound at all logical , but please try it , delete the connection >from network connections , now before you recreate it,create another user account >in XP (control panel >user accounts) so you have at least 2 users available , then >log on to the default or admin and create the connection again, when it asks if >you want to make this connection available to all users of this computer > yes , >that should fix it. Casey > > >On Monday, February 4, 2002 at 5:16 pm, Tracy wrote: >OS 98, upgraded to XP. When trying to connect to the internet, continual error 691--invalid >username password. Verified the info. being entered into dialer is correct, logged >into a third party email website on a second system. Deleted/recreated dialer. Tried >different access number. Added Modem Init. String. Checked settings in Internet >Options/Connection/Settings---retyped, >is correct. Same issue.... >No PWL files to delete on XP. Ran a HyperTerm on modem, its working fine. > > >Is this some kind of glitch with the 98 upgrade to XP? Perhaps a poor XP installation?? [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum