I am having problems making CD creator platinum with xp_update and updating it to version 5.02d work with XP. I can make data CD's fine but it doenst work while making an audio CD. Get an error saying couldnt load class, some XP error saying 8001404 or something of that sort. Any idea how to resolve this. Any help would be greatly appreciated

[Reply or follow-up to this message]

I stopped trying to use EZ for anything but data cd's. I use the media player application to make music cd's, it actually works pretty good. :-)


On Thursday, February 7, 2002 at 5:50 am, m66 wrote:
>I am having problems making CD creator platinum with xp_update and updating it to
>version 5.02d work with XP.
>I can make data CD's fine but it doenst work while making an audio CD. Get an error
>saying couldnt load class, some XP error saying 8001404 or something of that sort.
>Any idea how to resolve this. Any help would be greatly appreciated

[Reply or follow-up to this message]

There is another item to install before installing the update to 5.02d. It is called "migration wizard" I believe. I did it in that order and have had no problems. Check Roxio's site for the download.


On Thursday, February 7, 2002 at 5:50 am, m66 wrote:
>I am having problems making CD creator platinum with xp_update and updating it to
>version 5.02d work with XP.
>I can make data CD's fine but it doenst work while making an audio CD. Get an error
>saying couldnt load class, some XP error saying 8001404 or something of that sort.
>Any idea how to resolve this. Any help would be greatly appreciated

[Reply or follow-up to this message]

On Thursday, February 7, 2002 at 5:50 am, m66 wrote:
>I am having problems making CD creator platinum with xp_update and updating it to
>version 5.02d work with XP.
>I can make data CD's fine but it doenst work while making an audio CD. Get an error
>saying couldnt load class, some XP error saying 8001404 or something of that sort.
>Any idea how to resolve this. Any help would be greatly appreciated

[Reply or follow-up to this message]

The following was sent to me from Roxio. I have added annotations about details and one problem I had and how I overcame it. Good luck. Webmail Solution : 11/24/01 11:55:45 ben99998 Hello from Roxio, (italics are my comments) I have read your e-mail concerning issue's you are experiencing with Easy CD Creator and Windows XP. Listed below is a procedure that can be carried out in order to achieve a clean uninstall of Easy CD Creator, plus the proper way to apply the necessary patches which will bring Easy CD Creator Platinum compatible with Windows XP. I tried to remove Adaptec UDF reader, but add/remove programs failed to do this, giving some hex error. (Apparently, that was not important.) 1.) Remove Easy CD Creator 5.x from within add remove programs, as well as any other cd recording software including Adaptec if listed. Do not reboot. 2.) Open windows explorer and follow this path to C:\program files. If you see an Adaptec folder please delete it. Also delete the Adaptec shared folder under C:\program files\common files, if there. 3.) Go to the start button, choose run, type regedit, click ok. Once in regedit, click file in the upper left hand corner and choose export registry file. Save this file as Roxiobackup on your desktop or anywhere else you can remember. This is very similar to Norton Utilities version 2001, which allowed a full backup of the registry. Once you have exported a backup of your registry, a. Locate and open the folder HKEY_CURRENT_USER b. Under this key open the SOFTWARE folder then delete Adaptec. c. Close the SOFTWARE folder. d. Close HKEY_CURRENT_USER. e. Locate and open the folder HKEY_LOCAL_MACHINE. f. Under this key open the SOFTWARE folder then delete Adaptec. g. Close the SOFTWARE folder h. Close HKEY_LOCAL MACHINE i. Exit the Registry editor 4.) Go back to the start button, choose run, type msconfig, click ok. Click the startup tab, then click the disable all button. Click apply then ok, and restart your computer. 5.) Once you are back on your desktop, Install Easy CD Creator from the Roxio install disk, do not reboot. Error 1311: source file not found I:\Data.cab. Verify that it exists and you have access. I used explorer to find it, and double clicked to read its contents. The fix is to copy the entire CD-ROM to D:\xxxxx, then due install fromthere 6.) If you have the ecdc_v502b.exe patch apply it now. If not please download this patch to your desktop, from the Roxio website, and apply it, do not reboot. You can find the Roxio download page at the following link. (This patch adds support for newer cdrw drives) http://www.roxio.com/en/support/ecdc/ecdcupdates.jhtml 7.) Apply the XP_UP_Platnium.exe patch. Which can also be found on the Roxio download page. Save this patch to your desktop as well. (This patch makes Easy CD Creator compatible with XP) 8.) Reboot Hopefully this will solve your problem, If you have any other question, please contact us again. Thank you for contacting Roxio. ****** Support Options ****** Online Ask Database --- http://ask.roxio.com/cgi-bin/tic Technical Support Phone --- 408-946-4949 Customer Service --- 1-866-279-7694 9) Run msconfig and enable all startup stuff. Eventually you may want to NOT auto-start directCD, as it seems to suck some CPU cycles. 10) Reboot The rest is optional, and not advice from Roxio: 11) Test Easy CD Creator on a CD-RW, then read, then read in normal CD-ROM drive, then erase 12) Reboot and retest to be sure it all works 13) Also try extending a CD-RW that is formated via direct CD (i.e., photos) 14) Run Norton Win Doctor to fix registry errors, like mising target files, links, etc.


On Thursday, February 7, 2002 at 5:50 am, m66 wrote:
>I am having problems making CD creator platinum with xp_update and updating it to
>version 5.02d work with XP.
>I can make data CD's fine but it doenst work while making an audio CD. Get an error
>saying couldnt load class, some XP error saying 8001404 or something of that sort.
>Any idea how to resolve this. Any help would be greatly appreciated

[Reply or follow-up to this message]

I have simular problem. With Windows 2000, when attempting to reinstall Roxio CD Creator 5.1 Basic, I get the same message, "error code 1311, etc. I tryed the solutions that you discribed but was unsuccessfull. Can you help with this problem?


On Sunday, February 10, 2002 at 4:55 pm, Robert Harris wrote:
>The following was sent to me from Roxio. I have added annotations about details
>and one problem I had and how I overcame it. Good luck.
>
>
>Webmail Solution : 11/24/01 11:55:45 ben99998
> Hello from Roxio, (italics are my comments)
>
> I have read your e-mail concerning issue's you are experiencing
> with Easy CD Creator and Windows XP.
>
> Listed below is a procedure that can be carried out in order to achieve
> a clean uninstall of Easy CD Creator, plus the proper way to apply the
> necessary patches which will bring Easy CD Creator Platinum compatible
> with Windows XP. I tried to remove Adaptec UDF reader, but add/remove programs
>failed to do this, giving some hex error. (Apparently, that was not important.)
>
> 1.) Remove Easy CD Creator 5.x from within add remove programs, as well
> as any other cd recording software including Adaptec if listed. Do not
> reboot.
>
> 2.) Open windows explorer and follow this path to C:\program files. If
> you see an Adaptec folder please delete it. Also delete the Adaptec
> shared folder under C:\program files\common files, if there.
>
> 3.) Go to the start button, choose run, type regedit, click ok. Once in
> regedit, click file in the upper left hand corner and choose export
> registry file. Save this file as Roxiobackup on your desktop or anywhere else
>you can remember. This is very similar to Norton Utilities version 2001, which allowed
>a full backup of the registry. Once you have exported a backup of your registry,
>
>
>
>
> a. Locate and open the folder HKEY_CURRENT_USER
> b. Under this key open the SOFTWARE folder then delete Adaptec.
> c. Close the SOFTWARE folder.
> d. Close HKEY_CURRENT_USER.
> e. Locate and open the folder HKEY_LOCAL_MACHINE.
> f. Under this key open the SOFTWARE folder then delete Adaptec.
> g. Close the SOFTWARE folder
> h. Close HKEY_LOCAL MACHINE
> i. Exit the Registry editor
>
> 4.) Go back to the start button, choose run, type msconfig, click ok.
> Click the startup tab, then click the disable all button. Click apply
> then ok, and restart your computer.
>
> 5.) Once you are back on your desktop, Install Easy CD Creator from the
> Roxio install disk, do not reboot.
>
>Error 1311: source file not found I:\Data.cab. Verify that it exists and you have
>access. I used explorer to find it, and double clicked to read its contents.
>The fix is to copy the entire CD-ROM to D:\xxxxx, then due install fromthere
>
>6.) If you have the ecdc_v502b.exe patch apply it now. If not please
> download this patch to your desktop, from the Roxio website, and apply
> it, do not reboot. You can find the Roxio download page at the
> following link. (This patch adds support for newer cdrw drives)
>
> http://www.roxio.com/en/support/ecdc/ecdcupdates.jhtml
>
> 7.) Apply the XP_UP_Platnium.exe patch. Which can also be found on the
> Roxio download page. Save this patch to your desktop as well. (This
> patch makes Easy CD Creator compatible with XP)
>
> 8.) Reboot
>
> Hopefully this will solve your problem, If you have any other question,
> please contact us again.
>
> Thank you for contacting Roxio.
> ****** Support Options ******
> Online Ask Database --- http://ask.roxio.com/cgi-bin/tic
> Technical Support Phone --- 408-946-4949
> Customer Service --- 1-866-279-7694
>
>
>
>9) Run msconfig and enable all startup stuff. Eventually you may want to NOT auto-start
>directCD, as it seems to suck some CPU cycles.
>
>10) Reboot
>
>The rest is optional, and not advice from Roxio:
>
>11) Test Easy CD Creator on a CD-RW, then read, then read in normal CD-ROM drive,
>then erase
>
>12) Reboot and retest to be sure it all works
>
>13) Also try extending a CD-RW that is formated via direct CD (i.e., photos)
>
>14) Run Norton Win Doctor to fix registry errors, like mising target files, links,
>etc.
>
>
>
>

[Reply or follow-up to this message]

i can't burn my music on windows xp do i update it how do i do it please help me


On Friday, February 8, 2002 at 9:14 am, bign wrote:
>
>

[Reply or follow-up to this message]

Howard. After many times trying on my own with and without tech support, I finaly came up with the solution. 1. Through add/remove programs, uninstall Roxio easy CD creator and any and all of it's components. 2. Reinstall the program. 3. In safe mode. Download the Roxio Platinum 5 patch. That should do the trick. Good luck. I know what you've been going through. Mike


On Saturday, February 14, 2004 at 2:09 pm, howard arnold wrote:
>
>i can't burn my music on windows xp do i update it how do i do it please help me
>

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