I am experiencing this problem. My computer restarts instead of turning off when I select 'shut down'. I want to achieve a result where my computer powers off by itself. No 'safe to shut down' message.<br>

My set up is as follows:

Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.

APM was not enabled automatically by Windows installation. I enabled it manually.

These are the troubleshooting steps I have taken:

1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it reboots
        I receive no BSOD, it just restarts

2. Disable APM.
        Displays 'safe to shut down' message at shut down

3. Disable power management in BIOS while enabling APM in Windows
        Restarts instead of shutting down

4. Enable power management in BIOS while disabling APM in Windows
        Displays 'safe to shut down' message at shut down

That's as far as I have gotten. Without error messages I have no idea how to isolate the problem. Bear in mind that this is all being tried after a clean install using only default Windows drivers, so it is not because of non WDM drivers.

I do not have Roxio Easy CD Creator 5.

Any ideas on the next step?

Thanks,

Martin

[Reply or follow-up to this message]

I have the same problem on my new P4 1.6 XPHome. I`ve tried all the suggestions on this and other forums but to no avail - the only solution I hav`nt tried is swapping the keyboard - apparently this is a major shut down problem too. XP does not like legacy keyboards for some reason but I am not going to change mine as I have CD buttons etc. Wayne


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

You answered your own question "APM was not enabled automatically by Windows setup" why ?because setup found a problem and dissabled it ,check for Bios updates that may offer a fix, but it could be hardware, if so then you are stuck with it


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

Hi, Just a thought, In your Control Panel choose Power options and look to see if 'Always On' is enabled, if it is select 'Home and office'.


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

Second thought on your problem try turning on APM support in BIOS also enable it in device manager, "it may be a hidden device so select show hidden devices from the pull down menu on View" Cheers


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

I have read, and tried everything all you guys have tried. This must be a microsoft problem ? If any one finds the solution let me know. This is hell ...man


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

I have a very similar problem, I actually thought my power supply has gone bad. so i replaced that and no luck. everything for error restarting is disabled, bios automatic power ons are off, powermanagement in both bios and windows is off, yet still i cannot shut down either. What really stinks is i can't see an error message, just black and a quick reset. PS now my system takes forever loading up? The only thing i could think of me doing was installing my FireWire card. I have had no problem with my bios b4, is it recommended to update that?


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

This page has a troubleshing script you can follow. It seems to be a MS windows issue caused by either a sound card or a network card forcing incompatibility or driver incompatibility, check it out I will too. (I have the same problem you all have mentioned


On Wednesday, April 24, 2002 at 10:18 pm, Eric wrote:
>I have a very similar problem, I actually thought my power supply has gone bad.
>so i replaced that and no luck. everything for error restarting is disabled, bios
>automatic power ons are off, powermanagement in both bios and windows is off, yet
>still i cannot shut down either. What really stinks is i can't see an error message,
>just black and a quick reset.
>PS now my system takes forever loading up?
>
>The only thing i could think of me doing was installing my FireWire card. I have
>had no problem with my bios b4, is it recommended to update that?
>
>

[Reply or follow-up to this message]

Sorry here is the link: http://www.aumha.org/a/shutdown.htm


On Wednesday, April 24, 2002 at 10:18 pm, Eric wrote:
>I have a very similar problem, I actually thought my power supply has gone bad.
>so i replaced that and no luck. everything for error restarting is disabled, bios
>automatic power ons are off, powermanagement in both bios and windows is off, yet
>still i cannot shut down either. What really stinks is i can't see an error message,
>just black and a quick reset.
>PS now my system takes forever loading up?
>
>The only thing i could think of me doing was installing my FireWire card. I have
>had no problem with my bios b4, is it recommended to update that?
>
>

[Reply or follow-up to this message]

I had exactly same problem, but mine was CD creator-related. however, you may find this info helpful. http://support.microsoft.com/default.aspx?scid=kb;EN-US;q311806 good luck!

[Reply or follow-up to this message]

Do you have Office Xp? I had similar problem check Task Manager for MsOffice.exe, deactivate it and try shutting down. If that fixes things then disable it in startup options. I now have no problems and OfficeXp still works perfectly.


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

I had the same problem, tried all sorts of troubleshooting routines with no luck. Searched through all of the arcane and hard to find settings in the system, found one that fixed the problem. The solution (that worked for me):
>Go to Control Panel, open System
>On the "Advanced" page, in the "Startup and Recovery" section, click on "Settings."
>On the resulting page, go down to the "System failure" section, uncheck the "Automatically restart" setting. After doing this, the next time I attempted to shut down I got an error message pointing me to the corrupted system file that was causing the sytem to "restart on system failure" instead of shutting down. Replaced that file, no more problems since. Hope it helps, Dave M.


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

My problem was solved after I unchecked "reboot on error" at My Computer->Properties->Advanced->Start and restore->Automatically reboot (uncheck). When I tried to shut down, I got a message that said that there was a problem with kbdclass.sys, so I uninstalled the keyboard driver and the mouse driver and Logitech Mouseware and rebooted. Then Windows found the plug n' play drivers after reboot and I could shut down normally again.

[Reply or follow-up to this message]

i have the same problem, i tried everything you did. i searched the microsoft site and got to this article: http://support.microsoft.com/default.aspx?scid=kb;en-us;320008 It might apply to you. please write a reply if you try it


On Thursday, March 14, 2002 at 5:51 pm, Martin wrote:
>

I am experiencing this problem. My computer restarts
>instead of turning off when I select 'shut down'. I want to achieve a result
>where my computer powers off by itself. No 'safe to shut down' message.

>
>My set up is as follows:
>
>Pentium II 400, Asus P2B-LS mother board (latest bios revision), Windows XP Pro.
>
>APM was not enabled automatically by Windows installation. I enabled it
>manually.
>
>These are the troubleshooting steps I have taken:
>
>1. Disable reboot on error; So I can see if there is a BSOD (stop error) b4 it
>reboots
>        I receive no BSOD, it just restarts
>
>2. Disable APM.
>        Displays 'safe to shut down' message
>at shut down
>
>3. Disable power management in BIOS while enabling APM in Windows
>        Restarts instead of shutting down
>
>4. Enable power management in BIOS while disabling APM in Windows
>        Displays 'safe to shut down' message
>at shut down
>
>That's as far as I have gotten. Without error messages I have no idea how to
>isolate the problem. Bear in mind that this is all being tried after a clean
>install using only default Windows drivers, so it is not because of non WDM
>drivers.
>
>I do not have Roxio Easy CD Creator 5.
>
>Any ideas on the next step?
>
>Thanks,
>
>Martin

[Reply or follow-up to this message]

I solved this problem a long time ago. After applying the latest bios revision for my motherboard, I reinstalled Windows XP and it detected my PC as an ACPI compliant machine which is what it should have done from the start. No more APM, and no more shut down problems.


On Tuesday, January 21, 2003 at 4:50 pm, Yoav wrote:
>i have the same problem, i tried everything you did.
>i searched the microsoft site and got to this article:
>http://support.microsoft.com/default.aspx?scid=kb;en-us;320008
>It might apply to you.
>
>please write a reply if you try it
>
>
>

[Reply or follow-up to this message]

The solution may be a simple one. By some reason this problem is seen if you are using a Logitech Internet Keyboard or a Microsoft Natural Keyboard on Windows XP Pro. Try using a generic keyboard, this solves the problem for me.


On Monday, March 18, 2002 at 5:44 am, Denzil wrote:
>I have read, and tried everything all you guys have tried. This must be a microsoft
>problem ? If any one finds the solution let me know. This is hell ...man
>

[Reply or follow-up to this message]

I had worked on a computer with the same problem. All of the micro$oft articals and roxio fixes did not solve the issue. Various BIOS and Device Manager configuration failed to solve it either. I eventually solved it by disabling "Task Scheduler". I did this through msconfig under the services tab. Just uncheck the box. It doesn't solve the problem in all computers but it did on this one. This computer was a Windows XP Home from Gateway.


On Monday, December 9, 2002 at 5:01 pm, Ian Lund wrote:
>My problem was solved after I unchecked "reboot on error" at My Computer->Properties->Advanced->Start
>and restore->Automatically reboot (uncheck).
>When I tried to shut down, I got a message that said that there was a problem with
>kbdclass.sys, so I uninstalled the keyboard driver and the mouse driver and Logitech
>Mouseware and rebooted. Then Windows found the plug n' play drivers after reboot
>and I could shut down normally again.

[Reply or follow-up to this message]

Another culprit may be updated network card drivers installed after you installed Windows XP. Specifically the latest AMDtek network card drivers conflict with Windows XP. If you are using a network card, try uninstalling it, then reboot your computer and let Windows detect your new hardware. Allow Windows to install the Windows driver instead of the manufacturer's drivers. Reboot and see if that does the trick.


On Thursday, July 31, 2003 at 11:44 am, OpenSourceBoy wrote:
>I had worked on a computer with the same problem. All of the micro$oft articals
>and roxio fixes did not solve the issue. Various BIOS and Device Manager configuration
>failed to solve it either. I eventually solved it by disabling "Task Scheduler".
> I did this through msconfig under the services tab. Just uncheck the box. It doesn't
>solve the problem in all computers but it did on this one. This computer was a Windows
>XP Home from Gateway.
>
>

[Reply or follow-up to this message]

SOLUTION ON SHUTDOWN PROBLEMS I had the same experience on my friends' ibm 2196-31Q running WinXP which was win98SE before, the computer always restart on shut down. I have tried every advice from various forums regarding this type of problem. Some worked for a short period of time, like unchecking the checkbox on task scheduler (start>>run>>type msconfig>>service tab>>uncheck task scheduler) and restoring default on CMOS(presing del,ins and f1, this depend on what you should press, you can see this right after you press the power button to enter setup, bootup then selecting restore defaults and save the settings) but most did'nt. What I would like to add is on how I solved this problem totally, I have noticed that when you're computer shutdown it save settings as it shows in the screen when shutting down, this may refer to small issues of what you're computer remembers before turning off, like the processes running and what are connected to the CPU, if something is different when you turn on the computer, it reconises a wrong pattern according to what it remembers and thus affecting the system, this was the issue on mine. I have discovered that when using my computer while connected to the internet and tried to shut down, it did shutdown completely or just having the telephone line connected, Btw, i use dial up in connecting. Another is it remembers what was connected to it(CPU) before it shutdown (mouse, keyboard, monitor, telephone line and speaker), this can also cause abnormal shutdown. In conclusion, don't change anything before you turn on or off the computer. This worked for this type of computer, not sure to work on others.

[Reply or follow-up to this message]

I am having problems too, I just reinstalled a clean windows copy onto my mom's pc, she had her computer built by this unknown guy and he put in an MSI motherboard, and the drivers seem kinda sketchy. He also put in a TAIMAG ethernet card D-0120 and I have a prickly feeling that it is causing the problem, because it took me forever to find its driver. Her first issue was that she was losing connection every 20 mins or so to the internet, even though the modem and the networking showed she was still "on" but packets were not being sent. I installed Windows Home, Norton Antivirus, of course the VGA and Sound drivers that came with the motherboard, and XP did not find the ethernet card on its own like it should. I took the thing out and put it back in on another PCI, and it found it. But when i had to reinstall again because of a rebooting problem, Xp did not find the ethernet card yet AGAIN. DOH!! Should i get a better card and driver that works with XP in a nicer way and try again?


On Thursday, August 14, 2003 at 1:17 pm, jwever wrote:
>Another culprit may be updated network card drivers installed after you installed
>Windows XP. Specifically the latest AMDtek network card drivers conflict with Windows
>XP. If you are using a network card, try uninstalling it, then reboot your computer
>and let Windows detect your new hardware. Allow Windows to install the Windows driver
>instead of the manufacturer's drivers. Reboot and see if that does the trick.
>
>

[Reply or follow-up to this message]

I just solved this as well, the person who's computer had this problem had an audio card installed 2 weeks before it started going wrong(why it took 2 weeks to go wrong is a mystery 2 me) but all i did was disable onboard audio at the BIOS (hit F2 or DEL at startup to get to BIOS) and it works perfectly now. Only taken me 4 hours to sort out :( I should have known this computer was going to be a pain when i found a crisp packet in the chassis. thx for help guys


On Monday, March 7, 2005 at 11:04 am, Brie13 wrote:
>I am having problems too, I just reinstalled a clean windows copy onto my mom's pc,
>she had her computer built by this unknown guy and he put in an MSI motherboard,
>and the drivers seem kinda sketchy. He also put in a TAIMAG ethernet card D-0120
>and I have a prickly feeling that it is causing the problem, because it took me forever
>to find its driver. Her first issue was that she was losing connection every 20 mins
>or so to the internet, even though the modem and the networking showed she was still
>"on" but packets were not being sent.
>I installed Windows Home, Norton Antivirus, of course the VGA and Sound drivers that
>came with the motherboard, and XP did not find the ethernet card on its own like
>it should. I took the thing out and put it back in on another PCI, and it found it.
>But when i had to reinstall again because of a rebooting problem, Xp did not find
>the ethernet card yet AGAIN.
>DOH!!
>Should i get a better card and driver that works with XP in a nicer way and try again?
>
>
>

[Reply or follow-up to this message]

Hey people. Another good thing to try is to disable Wake on Lan, Wake on Modem and Wake on PCI from your BIOS. These can be problematic with shutdown I have found.

[Reply or follow-up to this message]

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