I have a question about Help! My application doesn't work with or crashes Windows:

I have a Set Up (InstallShield created) program provided by a software developer, it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t work, i mean the machine do nothing when you run the SetUp running under XP. It is urgent to me to solve the problem please help.

[Reply or follow-up to this message]

Most Installshield Setup programs that I have tried to install under Windows XP hang at 50% of setup. These setups work on W2K. I am searching for a solution as well and will post here if I find one that works for me. I have visited the Installshield website, but it's not much help for end users .. just developers. Currently I am trying to install Acrobat Reader 5.1 that I just downloaded from the Adobe site and it hangs at the predictable 50% mark. Post back here if you find a solution first.


On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help!
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer,
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t
>work, i mean the machine do nothing when you run the SetUp running under XP. It is
>urgent to me to solve the problem please help.
>

[Reply or follow-up to this message]

Check that your workstation service is started, if not, this will prevent the RPC locator from starting which will hang installshield. :}


On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help!
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer,
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t
>work, i mean the machine do nothing when you run the SetUp running under XP. It is
>urgent to me to solve the problem please help.
>

[Reply or follow-up to this message]

I have been having the same problem. The answer
posted on Dec 11th did not fix it. Anyone else know
the answer?

lance






On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help! 
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer, 
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply 
doesn´t 
>work, i mean the machine do nothing when you run the SetUp running under XP. It 
is 
>urgent to me to solve the problem please help.
>

[Reply or follow-up to this message]

Try to shut down the sysdlg32.exe task (Ctrl+Alt+Del to open the Task Manager Window and look into the Process list). I had the same problem and now the installation runs fine. Be sure RPC locator is activated as well (Start->Control Panel->Admin.Tools->Services->right click on RPC locator->preferences->activate). If you find that shutting down sysdlg32.exe is not enough try to do the same thing with other tasks running under you user name. A.

[Reply or follow-up to this message]

Hi everybody, I also have this problem on XP when running (old) InstallShield programs. I think I've the solution... To make the setup start, try to shutdown the _isdel.exe task using the task manager (CTRL + ALT + DEL) under Process tab. It works everytime for me, so why not for you? Please mail me if my message solved your problem. Regards from France Maxime http://www.arachnosoft.com


On Sunday, March 16, 2003 at 10:30 am, --A-- wrote:
>Try to shut down the sysdlg32.exe task (Ctrl+Alt+Del to open the Task Manager Window
>and look into the Process list).
>I had the same problem and now the installation runs fine. Be sure RPC locator is
>activated as well (Start->Control Panel->Admin.Tools->Services->right click on RPC
>locator->preferences->activate).
>If you find that shutting down sysdlg32.exe is not enough try to do the same thing
>with other tasks running under you user name.
>
>A.

[Reply or follow-up to this message]

This may be caused by programs requiring Administrator privileges. For me, opening the context menu on the installation program and selecting Run As..., choosing Administrator, worked fine.


On Wednesday, April 30, 2003 at 2:32 pm, Maxime Abbey wrote:
>Hi everybody,
>I also have this problem on XP when running (old) InstallShield programs.
>I think I've the solution...
>To make the setup start, try to shutdown the _isdel.exe task using the task manager
>(CTRL + ALT + DEL) under Process tab.
>It works everytime for me, so why not for you?
>Please mail me if my message solved your problem.
>Regards from France
>Maxime
>http://www.arachnosoft.com
>
>

[Reply or follow-up to this message]

Microsoft recently posted a knowledgebase article on their support website citing a problem with Win XP, Installshield and Bluetooth. Might be worth a look: http://support.microsoft.com/default.aspx?scid=kb;en-us;810019


On Thursday, May 1, 2003 at 12:43 pm, Kay wrote:
>This may be caused by programs requiring Administrator privileges. For me, opening
>the context menu on the installation program and selecting Run As..., choosing Administrator,
>worked fine.
>
>

[Reply or follow-up to this message]

I have the same exact problem. I click setup, and it appears to work for a while, then stops and does nothing, as if I never opened setup. Does anyone have a solution?


On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help!
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer,
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t
>work, i mean the machine do nothing when you run the SetUp running under XP. It is
>urgent to me to solve the problem please help.
>

[Reply or follow-up to this message]

I couldn't figure this thing out for hours until I read the post about turning workstation on. What I did was I changed workstation from being automatic to being manual. It's probably somewhere in between, but as soon as I did that my programs started loading fine.


On Sunday, March 16, 2003 at 10:30 am, --A-- wrote:
>Try to shut down the sysdlg32.exe task (Ctrl+Alt+Del to open the Task Manager Window
>and look into the Process list).
>I had the same problem and now the installation runs fine. Be sure RPC locator is
>activated as well (Start->Control Panel->Admin.Tools->Services->right click on RPC
>locator->preferences->activate).
>If you find that shutting down sysdlg32.exe is not enough try to do the same thing
>with other tasks running under you user name.
>
>A.

[Reply or follow-up to this message]

Right click on the setup installation file, click properties, click on compatibility, check the box, set compatibility for win98/me or win NT (sp5), disable visual themes and advanced text features and then try to install. This often, but not always will allow the installation program to run properly. Also make sure you are logged on to XP as an administrator.


On Sunday, June 8, 2003 at 9:14 am, SamuraiDave wrote:
>I have the same exact problem. I click setup, and it appears to work for a while,
>then stops and does nothing, as if I never opened setup. Does anyone have a solution?
>
>

[Reply or follow-up to this message]

Thanks for your help. Here's what my problem WAS: On a Sony PCV-RZ46G desktop I was trying to install Adobe Acrobat 5, Photoshop 7, Illustrator 9 and Family Tree Maker 9. After clicking install for all four programs, the InstallShield Wizard would get to 99%, stop, and then just fade away, nothing was installed. When looking in Task Manager there were two applications (_ISDEL.exe and _ISN5576._MP) that were started during the install, but they wouldn't go away on there own so I had to stop them. I tried to stop them during the install process, but that didn't work. Here's what worked: I activated the RPC locator by going to Start->Control Panel->Admininstrative Tools->Services->right click on Remote Procedure Call (RPC) Locator->Properties->Startup type->Automatic->OK, then restarted the computer. The programs installed fine thereafter. Todd


On Sunday, March 16, 2003 at 10:30 am, --A-- wrote:
>Try to shut down the sysdlg32.exe task (Ctrl+Alt+Del to open the Task Manager Window
>and look into the Process list).
>I had the same problem and now the installation runs fine. Be sure RPC locator is
>activated as well (Start->Control Panel->Admin.Tools->Services->right click on RPC
>locator->preferences->activate).
>If you find that shutting down sysdlg32.exe is not enough try to do the same thing
>with other tasks running under you user name.
>
>A.

[Reply or follow-up to this message]

I had exactly the same of problem. The intallation of Photoshop stopped at 99% of the installshield wizard. Those solutions did not worked. But I found a solution at this adress : http://consumer.installshield.com/kb.asp?id=q110648 The path to the temp file was to long. I changed it as they describe it, I restarted my computer and the problem was solved.


On Thursday, December 4, 2003 at 4:53 pm, Todd wrote:
>Thanks for your help.
>
>Here's what my problem WAS: On a Sony PCV-RZ46G desktop I was trying to install Adobe
>Acrobat 5, Photoshop 7, Illustrator 9 and Family Tree Maker 9. After clicking install
>for all four programs, the InstallShield Wizard would get to 99%, stop, and then
>just fade away, nothing was installed. When looking in Task Manager there were two
>applications (_ISDEL.exe and _ISN5576._MP) that were started during the install,
>but they wouldn't go away on there own so I had to stop them. I tried to stop them
>during the install process, but that didn't work.
>
>Here's what worked: I activated the RPC locator by going to Start->Control Panel->Admininstrative
>Tools->Services->right click on Remote Procedure Call (RPC) Locator->Properties->Startup
>type->Automatic->OK, then restarted the computer. The programs installed fine thereafter.
>
>Todd
>
>

[Reply or follow-up to this message]

I am facin a similar issue: many installshield setup or install operations are just blocked. Unfortunately, none of the solutions posted under this thread did help in my case: - using another account does not help - %TEMP% is OK - workstation/RPClocator services are OK I am really lost: I already spent nights on that issue. I don't want to restart a whole PC installation because of this issue. Btw, in my case, I am wondering whether the WidComm (not MS) bluetooth setup could be involved in the issue. I had it uninstalled recentely and now, ...because of the issue, can not even consider to reinstall it.

[Reply or follow-up to this message]

Was having same problem on fresh XP SP1 install, turned on RPC Locator service and logged on as the local administrator not a network user in the admin group and the setup ran no problem.

[Reply or follow-up to this message]

Workaround was not the same for me:
the "System restore" facility was guilty.

Installshield was blocked when calling a method for setting a restore point.

Anyway, system restore itself was having some troubles.

My workaround was:
- purchasing of an external USB 2.0 harddrive
- regular backups using Symantec tools (DriveImage)
- disabling of XP's own system restore

Moreover, I have the impression that my PC is now going faster.

[Reply or follow-up to this message]

Hi,

I had the same problem on my Compaq WinXP system (Installshield hangs on 99% and 
continued after some minutes or more). I tried all tips from above, but nothing helped.

But probably I had luck and found a solution: I removed the file GMT.exe from my 
processes and the problem was solved. You can best remove this adware by spybot or 
check on http://www.iamnotageek.com/a/180-p1.php.

Hope this will help some people.









On Friday, July 9, 2004 at 2:03 am, Philippe Vijghen wrote:

>Workaround was not the same for me:

>the "System restore" facility was guilty.

>

>Installshield was blocked when calling a method for setting a restore point.

>

>Anyway, system restore itself was having some troubles.

>

>My workaround was:

>- purchasing of an external USB 2.0 harddrive

>- regular backups using Symantec tools (DriveImage)

>- disabling of XP's own system restore

>

>Moreover, I have the impression that my PC is now going faster. 

[Reply or follow-up to this message]

I could not install any games.  The programs would install to 99%, stop, and drop 
me to the desktop.  Nothing installed.  I tried the following which did not work:

1) move install shield folder
2) reinstall install shield
3) remove registry keys
4) do a complete winxp system repair (not format and reinstall)

The final solution was this found below:

Hi guys, how are you? I just got the game, and was having the exact same problem, 
using SP2, installation interruption, blah blah. Well, after a lot of research and 
what not, I found that two services were disabled on my computer:

Distributed Transaction Coordinator
Distributed Link Tracking Client

Apparently, these two services have something to do with allowing a user account 
access to certain directories, scripts, processes, etc. When they're disabled, it 
appears as if the computer doesn't have all the information it needs to verify account 
permissions. The two services above are dependant on these two services:

Remote Procedure Call (RPC)
Security Accounts Manager

Remote Procedure Call (RPC) should be enabled by default, so you shouldn't need to 
worry about it. To check the other services, go to the start menu, load the run dialog, 
and enter "services.msc".

Here's what I did to get it all working:

Open the start menu
Open the run dialog
Type "services.msc" and hit enter
In the Services dialog, go down to "Security Accounts Manager" and see if its started. 
If not, double-click it to load its properties. Set the startup type to "automatic," 
click "apply" then click "start." Once it's started, hit the "OK" button.
Go to "Distributed Link Tracking Client" and see if its started. If not, double-click 
it to load its properties. Set the startup type to "automatic," click "apply" then 
click "start." Once it's started, hit the "OK" button.
Go to "Distributed Transaction Coordinator" and see if its started. If not, double-click 
it to load its properties. Set the startup type to "automatic," click "apply" then 
click "start." Once it's started, hit the "OK" button.

The services need to be started in that order if they're disabled, or the Distributed 
Transaction Coordinator won't start due to its dependencies not being loaded.

I'm unsure if this next bit is necessary, but I did it just in case:

Open the start menu
Open the run dialog
Type "dcomcnfg" and hit enter
Load the "Component Services" screen
Expand Component Services > Computer and go to properties on "My Computer" by right 
clicking
Go to the "COM Security" tab
In the "Access Permissions" section of the dialog, click "Edit Default"
Make sure "SELF" has the proper permissions set to Allow, mainly "Local Access"

Once that's all done, close the dialogs and reboot the computer.

After I did all that, CotN installed perfectly and loaded fine with no problems at 
all. I hope this helps!

[Reply or follow-up to this message]

problem was fixed for me with last XP service pack...

[Reply or follow-up to this message]

Here is how I solved the problem (it is a very cruel way, but at least it works):

- First start the setup. Your system will be busy for a while, but then nothing seems 
to happen.
- Look in Task Manager (press CTRL-ALT-DEL ) for your SETUP.EXE to be running.
(Note: Because you will be shutting down processes, you will then know immediately 
if you shut down the correct process.)

The next steps will be a bit tricky, and are at your own risk. (They worked perfectly 
on ~10 computers to which I have done this)

- You need to disable Norton AntiVirus (I had v2001)
  >> For your safety: Disable your Internet connection to prevent accidentally downloading 
of viruses !!!
- Start Task Manager ( CTRL-ALT-DELETE)
- Shut down all possible other processes EXCEPT for:
  - svchost.exe  > IMPORTANT: contains the services
  - vsmon.exe > ZoneAlarm, can't be shut down
  - csrss.exe > not sure, but it is a system process
  - lsass.exe > same as csrss.exe
  - services.exe > also some kind of service monitor
  - winlogon.exe > seems obvious...
  - the setup program of course > seems also obvious!
  - explorer.exe > responsible for your desktop
  - some others which you can't shut down

The other processes should be disabled one by one. Look for processes that you recognise 
(such as emule.exe or msnmsgr.exe) , it is obvious that these don't have to be disabled.

But be careful: if you shut down too much, your system may work incorrectly.

If you shut down some processes (Normally I have more than 70 running) you can also 
notice your system will be running considerably faster!

Eventually this SHOULD work. If it works: finish your install first.  After that, 
whether you have installed sucessfully or not: REBOOT YOUR SYSTEM !!!
There are much processes that are responsible for the security of your system, and 
rebooting activates those programs again.

Good luck, and if you any questions just send an email, but be aware that I don't 
know every program, so maybe I don't know a solution.

Programs which I have installed using this method:
  - Game "Star Wars: The Phantom Menace"
  - The Seti@home client
  - PsiWin 2.3.3 (for syncing a Psion Series 7 pocketpc)
  - Just before I wrote this: Game "Starfleet Command Orion Pirates"
  - and some more which I have forgotten.
 (generally any program which uses the 16-bit or 32-bit "Setup Launcher" from InstallShield.

Everyone who has read this: Good Luck !!
---------






On Sunday, March 16, 2003 at 10:30 am, CrookedRain wrote:

>Try to shut down the sysdlg32.exe task (Ctrl+Alt+Del to open the Task Manager Window 

>and look into the Process list). 

>I had the same problem and now the installation runs fine. Be sure RPC locator is 

>activated as well (Start->Control Panel->Admin.Tools->Services->right click on RPC 

>locator->preferences->activate).

>If you find that shutting down sysdlg32.exe is not enough try to do the same thing 

>with other tasks running under you user name.

>

>A.
 

[Reply or follow-up to this message]

We got the same problem when we wanted to reinstall InstallShield 5.1. We tried everything in this forum (remove bluetooth, set TEMP dir, start RPC service, etc.) with no success. The solution we found was to start windows XP in safe mode, and we finally could install the software ! Hope this helps.

[Reply or follow-up to this message]

None of the solutions on this page fixed this problem. This, however, did. http://support.microsoft.com/default.aspx?scid=kb;en-us;324767&Product=winxp


On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help!
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer,
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t
>work, i mean the machine do nothing when you run the SetUp running under XP. It is
>urgent to me to solve the problem please help.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;324767&Product=winxp

[Reply or follow-up to this message]

Enter the Task Manager and stop the process called gCasDtSrv.exe, which you may have to stop twice. As soon as it stopped, the setup ran fine.

[Reply or follow-up to this message]

Try right clicking on the install file, click "properties", go to the security tab, click "add", type EVERYONE in the box, click OK. Then highlight "Everyone" in the list and check the box to allow Full Control. -Jim Keller http://www.contexthosting.net http://jim.centerfuse.net/projects/ http://jimkeller.blogspot.com


On Saturday, December 21, 2002 at 10:07 pm, LanceP wrote:
>
>I have been having the same problem. The answer
>posted on Dec 11th did not fix it. Anyone else know
>the answer?
>
>lance
>
>

[Reply or follow-up to this message]

Can you tell me what is gCasDtSrv.exe, and how did it get launched....


On Wednesday, March 2, 2005 at 7:50 am, Power User wrote:
>Enter the Task Manager and stop the process called gCasDtSrv.exe, which you may have
>to stop twice. As soon as it stopped, the setup ran fine.

[Reply or follow-up to this message]

MS Antispyware

[Reply or follow-up to this message]

i kinda have the same problem. When i try to open the setup it trys to open it but just gives up and tells me that the 32 bit launcher has caused a problem. i have no idea what to do. please help.

[Reply or follow-up to this message]

Ok, After spending over 8 hours on this issue I GAVE UP! Here is the solution, which sounds HORRIFIC, however it went very fast. Much faster if I would have just done this in the first place. Go to http://support.microsoft.com/default.aspx?scid=kb;en-us;886630 Do a repair of Windows xp, skip the first screan and select repair on the second screen after you accept the licensing. Re-install XPSP2 , go to windows updates and download. I honestly did this while cooking dinner, and TV. Sometimes you just have to walk away. Good Luck, at least it is a fix. DebbLR


On Tuesday, April 12, 2005 at 4:13 pm, Brewster wrote:
>i kinda have the same problem. When i try to open the setup it trys to open it but
>just gives up and tells me that the 32 bit launcher has caused a problem. i have
>no idea what to do. please help.

[Reply or follow-up to this message]

Don't forget to stop other gCas executables. That worked for me.


On Wednesday, March 2, 2005 at 7:50 am, Power User wrote:
>Enter the Task Manager and stop the process called gCasDtSrv.exe, which you may have
>to stop twice. As soon as it stopped, the setup ran fine.

[Reply or follow-up to this message]

The solution that worked for me was to right click properties on the install file for the program. Below the Attributes settings there was an additional option which said something like this program came from another PC ... and may have been blocked. It offered an option to unblock - then voila it worked! The file had been downloaded from the web.


On Wednesday, March 2, 2005 at 10:23 pm, Jim Keller wrote:
>Try right clicking on the install file, click "properties", go to the security tab,
>click "add", type EVERYONE in the box, click OK. Then highlight "Everyone" in the
>list and check the box to allow Full Control.
>
>-Jim Keller
>http://www.contexthosting.net
>http://jim.centerfuse.net/projects/
>http://jimkeller.blogspot.com
>
>
>

[Reply or follow-up to this message]

gCasDtServ.exe and gCasServ.exe are started by Microsoft AntiSpyware. I stopped them both and Install worked. I uninstalled MS Anti.... - these exes disappeared and everything now seems to be working great. Thanks for the nudge in the right direction.


On Wednesday, March 2, 2005 at 7:50 am, Power User wrote:
>Enter the Task Manager and stop the process called gCasDtSrv.exe, which you may have
>to stop twice. As soon as it stopped, the setup ran fine.

[Reply or follow-up to this message]

Brilliant. MS Anti-spy indeed. Thanks a million for the assist - this one was really bothering me.


On Friday, September 9, 2005 at 6:45 am, Bob Ritter wrote:
>gCasDtServ.exe and gCasServ.exe are started by Microsoft AntiSpyware. I stopped them
>both and Install worked. I uninstalled MS Anti.... - these exes disappeared and everything
>now seems to be working great. Thanks for the nudge in the right direction.
>
>
>

[Reply or follow-up to this message]

i am trying to install photoshop 5.5, but when i click the the setup, nothing comes up.....not even an error page, just nothing! i REALLY need to install this, what should i do? thanks ahead of time!


On Tuesday, October 11, 2005 at 8:35 pm, Jeffrey wrote:
>Brilliant. MS Anti-spy indeed. Thanks a million for the assist - this one was really
>bothering me.
>
>
>
>
>

[Reply or follow-up to this message]

Why bother? Just boot to Safe Mode, install program and be done with it.


On Thursday, October 31, 2002 at 11:37 am, Enrique Sosa wrote:
>I have a question about Help!
>My application doesn't work with or crashes Windows:

>I have a Set Up (InstallShield created) program provided by a software developer,
>it runs ok in win 98 and Me but I have a computer with XP and the Set Up simply doesn´t
>work, i mean the machine do nothing when you run the SetUp running under XP. It is
>urgent to me to solve the problem please help.
>

[Reply or follow-up to this message]

Just start the program, and kill some processes like Norton Antivirus / Norton InternetSecurity / Ad-aware / Spybot etc. When it is done, the installer will just pop up immediately. After you've installed your program restart your computer, so the processes start again.


On Wednesday, December 21, 2005 at 9:25 am, Dave Robertson wrote:
>Why bother? Just boot to Safe Mode, install program and be done with it.
>
>
>

[Reply or follow-up to this message]

If you're having trouble installing using a "Setup.EXE" or anything that's packaged with a "***.MSI" file, then your windows installer might be registered with a program that didn't install correctly, was cancelled, failed, etc.. I found this tip on Techsupportforums and it worked for me... "Torinir01-20-2005, 06:30 PM Run MSIEXEC to get an error box that will say what version of the installer is on the computer. If it's not version 2.0 or later, update it from the Microsoft website. If it's already 2.0, reregistering the MSI may fix it. From the Run box, do each of the following once. msiexec /unregister (Hit enter and nothing will appear to happen. This is normal.) msiexec /regserver (Hit enter and all the icons on the desktop should flash. Also normal.) Try reinstalling the software."


On Tuesday, February 1, 2005 at 7:58 am, Otto Lodewijk wrote:
>Here is how I solved the problem (it is a very cruel way, but at least it works):
>
>- First start the setup. Your system will be busy for a while, but then nothing seems
>to happen.
>- Look in Task Manager (press CTRL-ALT-DEL ) for your SETUP.EXE to be running.
>(Note: Because you will be shutting down processes, you will then know immediately
>if you shut down the correct process.)
>
>The next steps will be a bit tricky, and are at your own risk. (They worked perfectly
>on ~10 computers to which I have done this)
>
>- You need to disable Norton AntiVirus (I had v2001)
> >> For your safety: Disable your Internet connection to prevent accidentally downloading
>of viruses !!!
>- Start Task Manager ( CTRL-ALT-DELETE)
>- Shut down all possible other processes EXCEPT for:
> - svchost.exe > IMPORTANT: contains the services
> - vsmon.exe > ZoneAlarm, can't be shut down
> - csrss.exe > not sure, but it is a system process
> - lsass.exe > same as csrss.exe
> - services.exe > also some kind of service monitor
> - winlogon.exe > seems obvious...
> - the setup program of course > seems also obvious!
> - explorer.exe > responsible for your desktop
> - some others which you can't shut down
>
>The other processes should be disabled one by one. Look for processes that you recognise
>(such as emule.exe or msnmsgr.exe) , it is obvious that these don't have to be disabled.
>
>But be careful: if you shut down too much, your system may work incorrectly.
>
>If you shut down some processes (Normally I have more than 70 running) you can also
>notice your system will be running considerably faster!
>
>Eventually this SHOULD work. If it works: finish your install first. After that,
>whether you have installed sucessfully or not: REBOOT YOUR SYSTEM !!!
>There are much processes that are responsible for the security of your system, and
>rebooting activates those programs again.
>
>Good luck, and if you any questions just send an email, but be aware that I don't
>know every program, so maybe I don't know a solution.
>
>Programs which I have installed using this method:
> - Game "Star Wars: The Phantom Menace"
> - The Seti@home client
> - PsiWin 2.3.3 (for syncing a Psion Series 7 pocketpc)
> - Just before I wrote this: Game "Starfleet Command Orion Pirates"
> - and some more which I have forgotten.
> (generally any program which uses the 16-bit or 32-bit "Setup Launcher" from InstallShield.
>
>Everyone who has read this: Good Luck !!
>---------
>
>

[Reply or follow-up to this message]

I posted this under the heading "solution worth a try" and just wanted to give it 
some more coverage...

from techsupportforums:
Torinir01-20-2005, 06:30 PM
If the setup isn't running, check to see if Windows Installer 2.0 is on the computer.

Run MSIEXEC to get an error box that will say what version of the installer is on 
the computer. 

If it's not version 2.0 or later, update it from the Microsoft website.

If it's already 2.0, reregistering the MSI may fix it.

From the Run box, do each of the following once.

msiexec /unregister (Hit enter and nothing will appear to happen. This is normal.)

msiexec /regserver (Hit enter and all the icons on the desktop should flash. Also 
normal.)

Try reinstalling the software.







On Wednesday, December 21, 2005 at 10:00 am, Otto Lodewijk wrote:

>Just start the program, and kill some processes like Norton Antivirus / Norton InternetSecurity 

>/ Ad-aware / Spybot etc. When it is done, the installer will just pop up immediately.

>After you've installed your program restart your computer, so the processes start 

>again.

>

>

> 

[Reply or follow-up to this message]

You don't have to "kill" or stop these processes. Simply right click the MS AntiSpyware icon in the system tray (the "target" looking one) and select Security Agents Status (Enabled) and select the option to disable real-time protection. The installer will (if stopped) go from 99% to 100% and the setup will finish. You do not need to uninstall MS AntiSpyware. I believe MS AntiSpy is stopping the processes from running because they have underscore "_" in the filename and could be a spyware signature. When you are done installing you can turn it back on.


On Friday, September 9, 2005 at 6:45 am, Bob Ritter wrote:
>gCasDtServ.exe and gCasServ.exe are started by Microsoft AntiSpyware. I stopped them
>both and Install worked. I uninstalled MS Anti.... - these exes disappeared and everything
>now seems to be working great. Thanks for the nudge in the right direction.
>
>
>

[Reply or follow-up to this message]

I had the same problem. If you have an ati graphics card this conflicts with the setup, i shut down CLI.exe from opening up Task Manager (CTRL - ALT - DEL) and going into processes - as soon as i ended this all the 32-bit setup's i had worked!!!


On Tuesday, February 1, 2005 at 7:58 am, Otto Lodewijk wrote:
>Here is how I solved the problem (it is a very cruel way, but at least it works):
>
>- First start the setup. Your system will be busy for a while, but then nothing seems
>to happen.
>- Look in Task Manager (press CTRL-ALT-DEL ) for your SETUP.EXE to be running.
>(Note: Because you will be shutting down processes, you will then know immediately
>if you shut down the correct process.)
>
>The next steps will be a bit tricky, and are at your own risk. (They worked perfectly
>on ~10 computers to which I have done this)
>
>- You need to disable Norton AntiVirus (I had v2001)
> >> For your safety: Disable your Internet connection to prevent accidentally downloading
>of viruses !!!
>- Start Task Manager ( CTRL-ALT-DELETE)
>- Shut down all possible other processes EXCEPT for:
> - svchost.exe > IMPORTANT: contains the services
> - vsmon.exe > ZoneAlarm, can't be shut down
> - csrss.exe > not sure, but it is a system process
> - lsass.exe > same as csrss.exe
> - services.exe > also some kind of service monitor
> - winlogon.exe > seems obvious...
> - the setup program of course > seems also obvious!
> - explorer.exe > responsible for your desktop
> - some others which you can't shut down
>
>The other processes should be disabled one by one. Look for processes that you recognise
>(such as emule.exe or msnmsgr.exe) , it is obvious that these don't have to be disabled.
>
>But be careful: if you shut down too much, your system may work incorrectly.
>
>If you shut down some processes (Normally I have more than 70 running) you can also
>notice your system will be running considerably faster!
>
>Eventually this SHOULD work. If it works: finish your install first. After that,
>whether you have installed sucessfully or not: REBOOT YOUR SYSTEM !!!
>There are much processes that are responsible for the security of your system, and
>rebooting activates those programs again.
>
>Good luck, and if you any questions just send an email, but be aware that I don't
>know every program, so maybe I don't know a solution.
>
>Programs which I have installed using this method:
> - Game "Star Wars: The Phantom Menace"
> - The Seti@home client
> - PsiWin 2.3.3 (for syncing a Psion Series 7 pocketpc)
> - Just before I wrote this: Game "Starfleet Command Orion Pirates"
> - and some more which I have forgotten.
> (generally any program which uses the 16-bit or 32-bit "Setup Launcher" from InstallShield.
>
>Everyone who has read this: Good Luck !!
>---------
>
>

[Reply or follow-up to this message]

Sorry for my ignorance, but where is the "system tray" - is it on the right side of the bottom taskbar? If so, when I click the MS Antispyware "shield" it opens Windows Security Center, which has no Security Agent Status in it? Or am I in the wrong place? Thanks, Bill


On Thursday, January 19, 2006 at 1:09 pm, jeremy7600 wrote:
>You don't have to "kill" or stop these processes. Simply right click the MS AntiSpyware
>icon in the system tray (the "target" looking one) and select Security Agents Status
>(Enabled) and select the option to disable real-time protection. The installer will
>(if stopped) go from 99% to 100% and the setup will finish. You do not need to uninstall
>MS AntiSpyware. I believe MS AntiSpy is stopping the processes from running because
>they have underscore "_" in the filename and could be a spyware signature. When you
>are done installing you can turn it back on.
>
>

[Reply or follow-up to this message]

My setup went from 99% to start installing as soon as I disabled Mcafee security. Apparently it thinks it's spyware and blocks the install. Frustrating !!!

[Reply or follow-up to this message]

had this problem on a server 2003 R2 SP1 box, 16 bit app installer would give up halfway through install by adding the 16 bit installer app to the exceptions list for the builtin data execution prevention feature of w2k3, fixed the problem found at system properties>advanced>performance settings>data execution prevention

[Reply or follow-up to this message]

i tried your solution and it did work PERFECT!! the process name was "ZCfgSvc.exe" do you know what is it and what it does.


On Tuesday, February 1, 2005 at 7:58 am, Otto Lodewijk wrote:
>Here is how I solved the problem (it is a very cruel way, but at least it works):
>
>- First start the setup. Your system will be busy for a while, but then nothing seems
>to happen.
>- Look in Task Manager (press CTRL-ALT-DEL ) for your SETUP.EXE to be running.
>(Note: Because you will be shutting down processes, you will then know immediately
>if you shut down the correct process.)
>
>The next steps will be a bit tricky, and are at your own risk. (They worked perfectly
>on ~10 computers to which I have done this)
>
>- You need to disable Norton AntiVirus (I had v2001)
> >> For your safety: Disable your Internet connection to prevent accidentally downloading
>of viruses !!!
>- Start Task Manager ( CTRL-ALT-DELETE)
>- Shut down all possible other processes EXCEPT for:
> - svchost.exe > IMPORTANT: contains the services
> - vsmon.exe > ZoneAlarm, can't be shut down
> - csrss.exe > not sure, but it is a system process
> - lsass.exe > same as csrss.exe
> - services.exe > also some kind of service monitor
> - winlogon.exe > seems obvious...
> - the setup program of course > seems also obvious!
> - explorer.exe > responsible for your desktop
> - some others which you can't shut down
>
>The other processes should be disabled one by one. Look for processes that you recognise
>(such as emule.exe or msnmsgr.exe) , it is obvious that these don't have to be disabled.
>
>But be careful: if you shut down too much, your system may work incorrectly.
>
>If you shut down some processes (Normally I have more than 70 running) you can also
>notice your system will be running considerably faster!
>
>Eventually this SHOULD work. If it works: finish your install first. After that,
>whether you have installed sucessfully or not: REBOOT YOUR SYSTEM !!!
>There are much processes that are responsible for the security of your system, and
>rebooting activates those programs again.
>
>Good luck, and if you any questions just send an email, but be aware that I don't
>know every program, so maybe I don't know a solution.
>
>Programs which I have installed using this method:
> - Game "Star Wars: The Phantom Menace"
> - The Seti@home client
> - PsiWin 2.3.3 (for syncing a Psion Series 7 pocketpc)
> - Just before I wrote this: Game "Starfleet Command Orion Pirates"
> - and some more which I have forgotten.
> (generally any program which uses the 16-bit or 32-bit "Setup Launcher" from InstallShield.
>
>Everyone who has read this: Good Luck !!
>---------
>
>

[Reply or follow-up to this message]

this one worked for me. thank you so much! changed it to windows 2000 (on my xp machine) and it worked. none of the others did. thanks again


On Tuesday, July 22, 2003 at 6:04 pm, Murray Hines wrote:
>Right click on the setup installation file, click properties, click on compatibility,
>check the box, set compatibility for win98/me or win NT (sp5), disable visual themes
>and advanced text features and then try to install. This often, but not always will
>allow the installation program to run properly. Also make sure you are logged on
>to XP as an administrator.
>
>

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