I have a question about Go Directly to Device Manager:

The Company recently upgraded our computers to MS Windows XP PRO. ever since we have been unable to use our headphones to listen to music CDs, total silence. Plugging in at the back of the computer is however successfull. No amount of "help" searching uncovers the cause. The systems people are also unsuccessfull. Do you have any ideas or suggestions?. Thank you. Frank Erridge

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i assume ur pluggin the headphones into the cd-rom? because if not, then i guess it would be the speakers ur pluggin it into...and winXP would have nothing to do with it. It would indicate a hardware problem. If they changed any hardware during the upgrade then I think they might have not connected the cd-rom to the soundcard....thats the only thing i can think off...or open up the volume control...and check everything there... lemme know what happens

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My system has done exactly the same thing. 2 cd writers, neither will work with headphones through their front panel jacks.


On Wednesday, November 20, 2002 at 1:38 pm, Sonic_Molson wrote:
>i assume ur pluggin the headphones into the cd-rom?
>
>because if not, then i guess it would be the speakers ur pluggin it into...and winXP
>would have nothing to do with it. It would indicate a hardware problem.
>
>If they changed any hardware during the upgrade then I think they might have not
>connected the cd-rom to the soundcard....thats the only thing i can think off...or
>open up the volume control...and check everything there...
>
>lemme know what happens

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I always thought that jack only worked if you were playing an audio cd. Even from back in the days of windows 95 and 3.1. But if it used to work, the cord is probably not connected to the sound card and they are using digital playback instead of analog.


On Wednesday, November 20, 2002 at 1:28 pm, Frank Erridge wrote:
>I have a question about Go
>Directly to Device Manager:

>
>The Company recently upgraded our computers to MS Windows XP PRO. ever since we have
>been unable to use our headphones to listen to music CDs, total silence.
>Plugging in at the back of the computer is however successfull. No amount of "help"
>searching uncovers the cause. The systems people are also unsuccessfull. Do you have
>any ideas or suggestions?. Thank you.
>
>Frank Erridge

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I found the problem. Go to administrative Tools > Computer Management > Storage > Disk Management, then your CD drive. Right click on the drive, select properties, then properties tab. Uncheck "Enable Digital CD Audio for this CD rom device". Reboot. That fixed mine.


On Wednesday, November 20, 2002 at 1:28 pm, Frank Erridge wrote:
>I have a question about Go
>Directly to Device Manager:

>
>The Company recently upgraded our computers to MS Windows XP PRO. ever since we have
>been unable to use our headphones to listen to music CDs, total silence.
>Plugging in at the back of the computer is however successfull. No amount of "help"
>searching uncovers the cause. The systems people are also unsuccessfull. Do you have
>any ideas or suggestions?. Thank you.
>
>Frank Erridge

[Reply or follow-up to this message]

I had to do two things to fix this:
>1. To enable the control of CD-ROM audio volume: Start Windows Media Player. Click Tools, and then click Options. Click the Devices tab. Select the CD-ROM drive that you are using for CD-ROM audio playback. Click Properties. Click Analog in the playback section. Click OK, and then click OK. Quit and restart Windows Media Player. The CD-ROM audio volume slider controls the audio CD-ROM volume.
>2. Go to administrative Tools > Computer Management > Storage > Disk Management, then your CD drive. Right click on the drive, select properties, then properties tab. Uncheck "Enable Digital CD Audio for this CD rom device". Reboot. That fixed mine.


On Wednesday, November 20, 2002 at 1:28 pm, Frank Erridge wrote:
>I have a question about Go
>Directly to Device Manager:

>
>The Company recently upgraded our computers to MS Windows XP PRO. ever since we have
>been unable to use our headphones to listen to music CDs, total silence.
>Plugging in at the back of the computer is however successfull. No amount of "help"
>searching uncovers the cause. The systems people are also unsuccessfull. Do you have
>any ideas or suggestions?. Thank you.
>
>Frank Erridge

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SOLUTION!

DO THE FOLLOWING STEPS:

1.)
- Start > Settings > Control Panel > System 
(OR Right-Click My Computer > Properties)
- Click "Hardware" Tab
- Click "Device Manager" Button
- Click the + next to DVD/CD-ROM Drive
- Right Click DVD/CD-ROM Drive Name > Properties
- Click the "Properties" Tab
- UNCHECK "Enable digital CD audio for this cd-rom device."

2.)
- Open Windows Media Player
- Tools > Options
- Click "Devices" Tab
- Select Audio CD (or whatever the CD-ROM appears as)
- Click Properties Button
- Select Playback > Analog Radio Button

That should do it! Now it should play directly from the CD-ROM's headphone jack when 
you play an audio CD with Windows Media Player.

Sal

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