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re: XP shutdown errors Thursday, September 11, 2003 at 10:04 am Posted by MLS (2203 messages posted) Try looking in Task Manager to see what is the name of this program. Run a search of your drive(s) to see where it resides. Perhaps you will then be positioned to determine if it is one that can safely be removed. On Thursday, September 11, 2003 at 9:04 am, ed wrote: >WHen I Shutdown my XP machine I get a dialog box that says "End Program - Sample". > I have to click end now to get rid of it. Any ideas? [Reply or follow-up to this message] re: XP shutdown errors Sunday, December 21, 2003 at 2:11 am Posted by John (1 messages posted) I have the same problem on a Dell m600 laptop, and it's driving me crazy. The taskbar is slow to respond on startup, and an "End Program - Sample" box pops up when I close down, with a loading bar (I don't know if these are connected). I scanned for viruses using an up-to-date symantec utility and TrendMicro. Ran Adaware and Spybot. Searched for any files with "Sample" (there was a Sample.mov from quicktime and some Sample.WSB files -- I don't know what they did, but all were accessed currently). I removed them to the recycle bin, and uninstalled quicktime. Ran msconfig and services.msc to get rid of just about all the start up programs...but I still haven't fixed the problem. On Thursday, September 11, 2003 at 10:04 am, MLS wrote: >Try looking in Task Manager to see what is the name of this program. Run a search >of your drive(s) to see where it resides. Perhaps you will then be positioned to >determine if it is one that can safely be removed. > > [Reply or follow-up to this message] re: XP shutdown errors Friday, December 26, 2003 at 2:23 pm Posted by John P. (1 messages posted) Same here, new Dell D500. Will restore system and try again. Could have been caused by putting in Norton a/v or shutting off restore point...probably a Dell script error using sysprep though... On Sunday, December 21, 2003 at 2:11 am, John wrote: >I have the same problem on a Dell m600 laptop, and it's driving me crazy. > >The taskbar is slow to respond on startup, and an "End Program - Sample" box pops >up when I close down, with a loading bar (I don't know if these are connected). > >I scanned for viruses using an up-to-date symantec utility and TrendMicro. Ran Adaware >and Spybot. Searched for any files with "Sample" (there was a Sample.mov from quicktime >and some Sample.WSB files -- I don't know what they did, but all were accessed currently). >I removed them to the recycle bin, and uninstalled quicktime. Ran msconfig and services.msc >to get rid of just about all the start up programs...but I still haven't fixed the >problem. > > > [Reply or follow-up to this message] re: XP shutdown errors Tuesday, December 30, 2003 at 1:35 am Posted by RC (1 messages posted) Hi, I experienced similar problems today with my centrino laptop. I found what caused it and how to fix it, perhaps it helps with your problem. Before the problems occured I did a fresh install of windows 2000 pro with SP2, then upgraded to SP4 via WU. Then I installed all the drivers from the cd, and one piece of software: sygate personal firewall. I usually tweak the OS after an install, remove the services I know I don't need, and try stopping the ones I think I don't need. Anyways, after shutting down and removing a service called 'Spectrum24 Event Monitor', the following problems started occuring: 1. After startup, I try opening up the control panel which leads to the taskbar freezing up. I have to kill explorer.exe and restart it, and everything is OK again. The control panel is the only thing causing the freeze-up so far though. And if I try opening the control panel after restarting explorer.exe it works fine. 2. When shutting down, I get two instances of a "End program - sample" window. After pressing End Now on both, windows shuts down normally. After getting these like 3 out of 3 times, I tried starting the mentioned service again. And voila, everything runs smooth again. So I just leave it at Automatic. Looks like it has something to do with the WLAN card (Intel PRO/Wireless LAN 2100 3B). I tried disabling the WLAN card, but the problems were still there if the service was stopped. Anways, maybe you have the same process or a similar one causing the problem? I don't know if XP automatically finds the WLAN drivers but I had to install it manually in 2000. If you have the same WLAN card but had XP automatically find the drivers, maybe it would work if you re-installed them from the driver CD, and had the mentioned service to run automatically? Just a few ideas... RC On Friday, December 26, 2003 at 2:23 pm, John P. wrote: >Same here, new Dell D500. Will restore system and try again. Could have been caused >by putting in Norton a/v or shutting off restore point...probably a Dell script error >using sysprep though... > > [Reply or follow-up to this message] re: XP shutdown errors Thursday, January 15, 2004 at 7:27 am Posted by Hokahey (2 messages posted) I just discovered the solution to this problem. The problem is caused by a component of the Intel ProSet software which is installed on many computers with wireless cards - especially Centrino based machines. The component that is causing the problem is called ZCfgSvc.exe and can be seen in your task list. You have two options. One, end the task on ZCfgSvc.exe and then rename the file (located in C:\Winnt\Systems32 on Win2K) to ZCfgSvc.old. I just don't like deleteing files outright - I prefer to rename them in case I need them later. Restart the machine and that should fix the problem. I don't think that this component actually has bearing on the function of your wireless card or the processor performance, but if you notice that it does, you may want to try the second option. The second oiption is to uninstall and reinstall the Intel ProSet software. If you have a Dell, this is pretty easy. First, uninstall it from Control Panel and then put in your Dell Resource CD and Choose to extract the Intel Proset software under your Wireless or Network card heading. If resinatlling it that way doesn't fix it. remember where on your hard drive you extracted it to, uninstall from Control Panel again, and then run the Setup.exe from the extracted location on your hard drive. This worked for me. Good Luck! On Thursday, September 11, 2003 at 9:04 am, ed wrote: >WHen I Shutdown my XP machine I get a dialog box that says "End Program - Sample". > I have to click end now to get rid of it. Any ideas? [Reply or follow-up to this message] re: XP shutdown errors Thursday, January 15, 2004 at 8:47 am Posted by Darkhobo (1 messages posted) Just like RC here, I like to tweak the OS, especially on a factory image. I experienced the same problem and just wanted to comfirm that setting the Spectrum24 service to automatic does fix it. On Tuesday, December 30, 2003 at 1:35 am, RC wrote: > >Hi, I experienced similar problems today with my centrino laptop. I found what caused >it and how to fix it, perhaps it helps with your problem. > >Before the problems occured I did a fresh install of windows 2000 pro with SP2, then >upgraded to SP4 via WU. Then I installed all the drivers from the cd, and one piece >of software: sygate personal firewall. I usually tweak the OS after an install, remove >the services I know I don't need, and try stopping the ones I think I don't need. >Anyways, after shutting down and removing a service called 'Spectrum24 Event Monitor', >the following problems started occuring: > >1. After startup, I try opening up the control panel which leads to the taskbar freezing >up. I have to kill explorer.exe and restart it, and everything is OK again. The control >panel is the only thing causing the freeze-up so far though. And if I try opening >the control panel after restarting explorer.exe it works fine. > >2. When shutting down, I get two instances of a "End program - sample" window. After >pressing End Now on both, windows shuts down normally. > >After getting these like 3 out of 3 times, I tried starting the mentioned service >again. And voila, everything runs smooth again. So I just leave it at Automatic. >Looks like it has something to do with the WLAN card (Intel PRO/Wireless LAN 2100 >3B). I tried disabling the WLAN card, but the problems were still there if the service >was stopped. > >Anways, maybe you have the same process or a similar one causing the problem? I don't >know if XP automatically finds the WLAN drivers but I had to install it manually >in 2000. If you have the same WLAN card but had XP automatically find the drivers, >maybe it would work if you re-installed them from the driver CD, and had the mentioned >service to run automatically? > >Just a few ideas... > >RC > [Reply or follow-up to this message] re: XP shutdown errors Friday, April 2, 2004 at 7:59 am Posted by MattW (1 messages posted) This suggestion likewise fixed the error for me on my Dell Latitude D400. In addition, I was having another problem which was cured by this fix. I was trying to install Microsoft ActiveSync so I could synchronize my PDA. It would copy all the files, then fail without any errors. Once I re-enabled the Spectrum24 service, I could install with no problem. I was suspicious of this being the fix, because once I would click on End Program twice, some ActiveSync errors would appear very briefly before the session ended. Thanks for the recommendations everyone. Matt On Thursday, January 15, 2004 at 8:47 am, Darkhobo wrote: >Just like RC here, I like to tweak the OS, especially on a factory image. > >I experienced the same problem and just wanted to comfirm that setting the Spectrum24 >service to automatic does fix it. > > [Reply or follow-up to this message] re: XP shutdown errors Tuesday, June 1, 2004 at 9:40 am Posted by Nicholas Holland (1 messages posted) To confirm both previous responses. Starting the Spectrum24 service removed the 'End Program - Sample' error, AS WELL as stopping any 'installation' issues. Prior to this solution, I had difficulty installing any applications. On Friday, April 2, 2004 at 7:59 am, MattW wrote: >This suggestion likewise fixed the error for me on my Dell Latitude D400. In addition, >I was having another problem which was cured by this fix. > >I was trying to install Microsoft ActiveSync so I could synchronize my PDA. It would >copy all the files, then fail without any errors. Once I re-enabled the Spectrum24 >service, I could install with no problem. I was suspicious of this being the fix, >because once I would click on End Program twice, some ActiveSync errors would appear >very briefly before the session ended. > >Thanks for the recommendations everyone. > >Matt > > > [Reply or follow-up to this message] re: XP shutdown errors Tuesday, July 6, 2004 at 2:00 am Posted by Robiom (1 messages posted) I reinstalled and it worked perfect ! Many Thanks. On Thursday, January 15, 2004 at 7:27 am, Hokahey wrote: >I just discovered the solution to this problem. The problem is caused by a component >of the Intel ProSet software which is installed on many computers with wireless cards >- especially Centrino based machines. The component that is causing the problem >is called ZCfgSvc.exe and can be seen in your task list. You have two options. >One, end the task on ZCfgSvc.exe and then rename the file (located in C:\Winnt\Systems32 >on Win2K) to ZCfgSvc.old. I just don't like deleteing files outright - I prefer >to rename them in case I need them later. Restart the machine and that should fix >the problem. I don't think that this component actually has bearing on the function >of your wireless card or the processor performance, but if you notice that it does, >you may want to try the second option. The second oiption is to uninstall and reinstall >the Intel ProSet software. If you have a Dell, this is pretty easy. First, uninstall >it from Control Panel and then put in your Dell Resource CD and Choose to extract >the Intel Proset software under your Wireless or Network card heading. If resinatlling >it that way doesn't fix it. remember where on your hard drive you extracted it to, >uninstall from Control Panel again, and then run the Setup.exe from the extracted >location on your hard drive. This worked for me. Good Luck! > > [Reply or follow-up to this message] re: XP shutdown errors Tuesday, July 6, 2004 at 11:03 am Posted by Chris Villanueva (1 messages posted) I have an IBM T40 with XP and come up with the same "End Program - Sample" error when shutting down that everybody else is getting. The problem is there is no ZCfgSvc.exe everyone is talking about or Spectrum24 Event Monitor. I do have an Intel Pro/Wireless adapter, by the way. Any suggestions or fixes? Thanks. On Tuesday, June 1, 2004 at 9:40 am, Nicholas Holland wrote: >To confirm both previous responses. Starting the Spectrum24 service removed the >'End Program - Sample' error, AS WELL as stopping any 'installation' issues. Prior >to this solution, I had difficulty installing any applications. > > > [Reply or follow-up to this message] re: XP shutdown errors Thursday, August 26, 2004 at 2:04 am Posted by FloH (1 messages posted) I also have an IBM T40 and had the same problem, but there is the Spectrum 24 Event Service - Just see in Control Panel - Adminstrative Tools - Services - Spectrum24Event. I setted this Service to Automatic and the Error-Message was gone. But I have the Problem that XP does´nt shot down at all and I don´t know why. On Tuesday, July 6, 2004 at 11:03 am, Chris Villanueva wrote: >I have an IBM T40 with XP and come up with the same "End Program - Sample" error >when shutting down that everybody else is getting. The problem is there is no ZCfgSvc.exe >everyone is talking about or Spectrum24 Event Monitor. I do have an Intel Pro/Wireless >adapter, by the way. Any suggestions or fixes? Thanks. > > > [Reply or follow-up to this message] re: XP shutdown errors Wednesday, December 1, 2004 at 12:20 pm Posted by Kevin (1 messages posted) I was having the exact same issues getting multiple "End Program - Sample" during shutdown of my IBM Thinkpad running W2K SP4. I restarted the Spectrum24 service and that fixed the issue. [Reply or follow-up to this message] re: XP shutdown errors Monday, December 13, 2004 at 12:55 am Posted by Daniel (1 messages posted) I have an IBM r40 laptop. I'm discovering the same end program - sample on my machine, but i disagree with the posts above that we should let this continue. This really feels like a piece of spyware or something. I'm going to look on microsofts website (not that its ever any help) and really search around other tasklist manager sites, and i suggest everyone does the same, because this sounds like a proprietary software, with a strange name, and we shouldn't have to deal with shutting down a program every time we use windows [Reply or follow-up to this message] re: XP shutdown errors Tuesday, December 14, 2004 at 9:49 pm Posted by Ken (2 messages posted) Had the same message on a Toshiba - fixed error by re-starting the service Spectrum24 Event Monitor which I had set to manual when tuning system. Error has now gone. On Tuesday, July 6, 2004 at 11:03 am, Chris Villanueva wrote: >I have an IBM T40 with XP and come up with the same "End Program - Sample" error >when shutting down that everybody else is getting. The problem is there is no ZCfgSvc.exe >everyone is talking about or Spectrum24 Event Monitor. I do have an Intel Pro/Wireless >adapter, by the way. Any suggestions or fixes? Thanks. > > > [Reply or follow-up to this message] re: XP shutdown errors Wednesday, December 15, 2004 at 2:33 am Posted by Jan J Holvoet (1 messages posted) Had same problem on Latidude D800 with was reinstalled with W2K sp4. Thanks to you guys, you put me on the right track. I ve downloaded the lates Wifi driver from dell support. Problem is fixed. I think my preinstalled drivers autodetect the wrong driver for the wifi minipci adapter build in. regards On Friday, December 26, 2003 at 2:23 pm, John P. wrote: >Same here, new Dell D500. Will restore system and try again. Could have been caused >by putting in Norton a/v or shutting off restore point...probably a Dell script error >using sysprep though... > > [Reply or follow-up to this message] re: XP shutdown errors Saturday, March 4, 2006 at 12:46 am Posted by Dennis (1 messages posted) "Workstation" service, when enabled causes a shutdown process hang because "CardReaderLookup Window" will not end task or quit running, shutdown etc. allowing WinXP to finish an orderly shutdown process. Via mscinfig utility, disable the "Workstation" service and the "CardReaderLookupWindow" problem goes away. Re-enable the "Workstation" serice and the "CardReaderLookupWindow" problen returns to interfere with a normal OS shutdown process. Anybody...any truely effective and intelligently thought though suggestions for an effective resolution to this would be appreciated. On Thursday, September 11, 2003 at 9:04 am, ed wrote: >WHen I Shutdown my XP machine I get a dialog box that says "End Program - Sample". > I have to click end now to get rid of it. Any ideas? [Reply or follow-up to this message] re: XP shutdown errors Sunday, May 21, 2006 at 7:24 am Posted by brian (1 messages posted) I get the same CardreaderLookupWindow dialogue box appears when I come to close down. I allow it to run then use the shutdown button, this closes system properly. Have tried everything to rid it to no avail, it is just plain annoying especially when in a hurry, it extends the SD time. I would be most grateful if one of you experts out there could give me a solution to the problem. Many thanks. On Saturday, March 4, 2006 at 12:46 am, Dennis wrote: >"Workstation" service, when enabled causes a shutdown process hang because "CardReaderLookup >Window" will not end task or quit running, shutdown etc. allowing WinXP to finish >an orderly shutdown process. Via mscinfig utility, disable the "Workstation" service >and the "CardReaderLookupWindow" problem goes away. Re-enable the "Workstation" >serice and the "CardReaderLookupWindow" problen returns to interfere with a normal >OS shutdown process. Anybody...any truely effective and intelligently thought though >suggestions for an effective resolution to this would be appreciated. > > > [Reply or follow-up to this message] re: XP shutdown errors Thursday, June 1, 2006 at 8:29 am Posted by prshtr (2 messages posted) I had recently installed Adobe Photoshop version 3 a free trial level program. It has a card reader application that will allow a connection through various means to download digital photos etc. I simply removed it and the problem was removed. My thoughts are that you have a program attempting to read a card reader and it is not installed or updated correctly. Regards, On Sunday, May 21, 2006 at 7:24 am, brian wrote: >I get the same CardreaderLookupWindow dialogue box >appears when I come to close down. >I allow it to run then use the shutdown button, this closes system properly. >Have tried everything to rid it to no avail, it is just plain annoying especially >when in a hurry, it extends the SD time. >I would be most grateful if one of you experts out there could give me a solution >to the problem. >Many thanks. > > > [Reply or follow-up to this message] re: XP shutdown errors Saturday, June 10, 2006 at 2:33 am Posted by Vikas (1 messages posted) thanks prshtr, i also installed this adobe program and ever since i was getting the same problem at the time of system shutdown . Now when i have uninstalled the program, the system is working perfectly. On Thursday, June 1, 2006 at 8:29 am, prshtr wrote: >I had recently installed Adobe Photoshop version 3 a free trial level program. It >has a card reader application that will allow a connection through various means >to download digital photos etc. I simply removed it and the problem was removed. >My thoughts are that you have a program attempting to read a card reader and it is >not installed or updated correctly. >Regards, > > > [Reply or follow-up to this message] re: XP shutdown errors Saturday, June 10, 2006 at 5:16 am Posted by prshtr (2 messages posted) Good to know that was the problem. Thanks for the mail and I guess we should always be aware of something for nothing! Regards [Reply or follow-up to this message] re: XP shutdown errors Saturday, June 17, 2006 at 12:14 am Posted by Irishman (1 messages posted) Hi! I Googled many times about this problem and was pulling all remaining hair out! I had the same problem and had to re-boot everytime I switched a USB disc, tried to download pictures from a camera etc. Otherwise the PC (3-year old Dell Latitude) would not "see" the usb discs. Then, as described by the other posters, at close down the laptop hung until I ended the cardreaderlookupwindow. Maybe there is more than one solution to this problem, but if the following is your situation, try it. I just removed Photoshop Album version 3 (free magazine disc version) and it fixed my cardreaderlookupwindow problem immediately ... and I can now use USB discs and swap them around again. BTW, I also ran Regseeker to clean out any Registry references at the same time, so maybe you have to do this also. Enjoy. John [Reply or follow-up to this message] re: XP shutdown errors Thursday, November 30, 2006 at 9:45 pm Posted by Ronald T (1 messages posted) I have the same problem as Dennis. Is there an answer to this problem? On Saturday, March 4, 2006 at 12:46 am, Dennis wrote: >"Workstation" service, when enabled causes a shutdown process hang because "CardReaderLookup >Window" will not end task or quit running, shutdown etc. allowing WinXP to finish >an orderly shutdown process. Via mscinfig utility, disable the "Workstation" service >and the "CardReaderLookupWindow" problem goes away. Re-enable the "Workstation" >serice and the "CardReaderLookupWindow" problen returns to interfere with a normal >OS shutdown process. Anybody...any truely effective and intelligently thought though >suggestions for an effective resolution to this would be appreciated. > > > [Reply or follow-up to this message] re: XP shutdown errors Sunday, January 21, 2007 at 10:31 am Posted by joel08 (1 messages posted) I was having the same problem with my satellite a70 toshiba, with a wireless card from a satellite m40. Renamed zcfgSvc.exe and works fine now. Thanks!! On Thursday, January 15, 2004 at 7:27 am, Hokahey wrote: >I just discovered the solution to this problem. The problem is caused by a component >of the Intel ProSet software which is installed on many computers with wireless cards >- especially Centrino based machines. The component that is causing the problem >is called ZCfgSvc.exe and can be seen in your task list. You have two options. >One, end the task on ZCfgSvc.exe and then rename the file (located in C:\Winnt\Systems32 >on Win2K) to ZCfgSvc.old. I just don't like deleteing files outright - I prefer >to rename them in case I need them later. Restart the machine and that should fix >the problem. I don't think that this component actually has bearing on the function >of your wireless card or the processor performance, but if you notice that it does, >you may want to try the second option. The second oiption is to uninstall and reinstall >the Intel ProSet software. If you have a Dell, this is pretty easy. First, uninstall >it from Control Panel and then put in your Dell Resource CD and Choose to extract >the Intel Proset software under your Wireless or Network card heading. If resinatlling >it that way doesn't fix it. remember where on your hard drive you extracted it to, >uninstall from Control Panel again, and then run the Setup.exe from the extracted >location on your hard drive. This worked for me. Good Luck! > > [Reply or follow-up to this message] re: XP shutdown errors Thursday, March 1, 2007 at 3:02 pm Posted by Dwight Peck (1 messages posted) Thanks for all these hints. I was getting "cardreaderlookup" hangs on shutdown after installing a lovely Canon 8600F scanner which included PhotoShop Elements 4.0, but after uninstalling Elements the problem has disappeared. For the moment. Thanks again. On Sunday, January 21, 2007 at 10:31 am, joel08 wrote: >I was having the same problem with my satellite a70 toshiba, with a wireless card >from a satellite m40. Renamed zcfgSvc.exe and works fine now. Thanks!! > > > [Reply or follow-up to this message] re: XP shutdown errors Wednesday, November 18, 2009 at 12:16 pm Posted by Richard (1 messages posted) Thank you!!!! Intel ProSet was the culprit after 2 months of torture. I opted for the 2nd option. On Thursday, January 15, 2004 at 7:27 am, Hokahey wrote: >I just discovered the solution to this problem. The problem is caused by a component >of the Intel ProSet software which is installed on many computers with wireless cards >- especially Centrino based machines. The component that is causing the problem >is called ZCfgSvc.exe and can be seen in your task list. You have two options. >One, end the task on ZCfgSvc.exe and then rename the file (located in C:\Winnt\Systems32 >on Win2K) to ZCfgSvc.old. I just don't like deleteing files outright - I prefer >to rename them in case I need them later. Restart the machine and that should fix >the problem. I don't think that this component actually has bearing on the function >of your wireless card or the processor performance, but if you notice that it does, >you may want to try the second option. The second oiption is to uninstall and reinstall >the Intel ProSet software. If you have a Dell, this is pretty easy. First, uninstall >it from Control Panel and then put in your Dell Resource CD and Choose to extract >the Intel Proset software under your Wireless or Network card heading. If resinatlling >it that way doesn't fix it. remember where on your hard drive you extracted it to, >uninstall from Control Panel again, and then run the Setup.exe from the extracted >location on your hard drive. This worked for me. Good Luck! > > [Reply or follow-up to this message] re: XP shutdown errors Tuesday, December 14, 2010 at 3:00 am Posted by Dilip (1 messages posted)  found some posts here on "end program-sample" popup windows on shutdown, and one reply mentioned Intel PROset. I'm posting to report that this seemed to answer my problem. I tried removing Intel PROset entirely, and it worked. I have a Dell Inspiron 8600 with Windows XP, [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum