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re: 1720 Hard Drive Failure, Can't Boot Friday, December 5, 2003 at 9:41 pm Posted by zed rivas (2 messages posted) your hard drive has probably really crashed. try to boot to dos(a win98 startup disk could help) and save your documents you want. Run a non-windows disk diagnostic to double check disk integrity. If you use the repair windows feature (not the recovery console in the first few screens of the windows install program,) the system will not write over your user created documents but you will lose some settings and shortcuts. the motherboard warning could be and probably is right. you can do a format and identify the bad clusters, but your better off with a new drive. don't but compaq again. On Friday, December 5, 2003 at 9:37 pm, JeffTronics wrote: >Hi, > >Using OEM Win XP, Home Edition. Compag Presario 5000. The computer will not boot >into Windows. I'm getting a 1720 Imminent Hard Drive Failure, but can't read additional >text because the screen changes to black. > >I'm able to get into F8, and have tried booting into every option available. However >shortly thereafter the screen is black (not blue). > >As an attempt troubleshoot, I purchased stand alone version of Windows XP Home Edition. >I'm able to Boot from the CD, and have been trying to run CHKDSK in Recovery Console. >I Choose to check both /p and /r. The CHKDSK stops at 25%. I have to reboot. > >I'm wondering what to do next hear, the objective being to get this machine to reboot >again. Two questions at this point. > >1. If I decide to reinstall Windows from the CD, is that a safe step to overwriting >and repairing what ever is broken? > >2. Will a reinstall of Windows XP from the CD overwrite or delete any of my user >created documents? I don't mind reinstalling Applications, but don't want to lose >my word documents, etc. > >3. Is there anything on the windows CD I can use to repair the Drive? > >Thanks, > >JR [Reply or follow-up to this message] re: 1720 Hard Drive Failure, Can't Boot Friday, December 5, 2003 at 11:16 pm Posted by Jeff (8 messages posted) Zed, Thanks for you response. I agree this Disk has crashed. The Windows Repair Install doesn't not work either. It's unable to write to the disc. So i'm convinced the Drive has crashed. At startup, i can hear it spin, then stop - that's it. Though i'm convinced I still have a chance to recover data. Thanks for the Win 98 DOS Boot Tip. I've never done this before, and have a question or two about it. 1). Can is use a Win 98 SE CD to boot the machine, and get to the DOS prompt as you suggested? 2). Can you point me to any DOS for dummies guide on how to proceed with getting my files? I'm sorry, but i'm a beginner at this one, but excellent at following instructions. 3) Regarding Disk Utilities. My next step is to use some 3rd party tools to see If I can resurrect the drive to get the data off. 4) going to the store tomorrow to get a new Drive! Again, thanks for the info, look foward to more. Best, JeffTronics On Friday, December 5, 2003 at 9:41 pm, zed rivas wrote: >your hard drive has probably really crashed. try to boot to dos(a win98 startup >disk could help) and save your documents you want. Run a non-windows disk diagnostic >to double check disk integrity. If you use the repair windows feature (not the recovery >console in the first few screens of the windows install program,) the system will >not write over your user created documents but you will lose some settings and shortcuts. > >the motherboard warning could be and probably is right. you can do a format and >identify the bad clusters, but your better off with a new drive. don't but compaq >again. > > [Reply or follow-up to this message] re: 1720 Hard Drive Failure, Can't Boot Friday, December 5, 2003 at 11:37 pm Posted by C K (6525 messages posted) If you formated NTFS, a simple DOS disk won't see the drive. You will need a program also on the DOS boot disk to read NTFS from DOS. If the drive doesn't spin/stay spinning or has a severe electronics problem, you have zero chance of getting any data of the drive. In that case you would have to send the drive to a professional service. C K On Friday, December 5, 2003 at 11:16 pm, JeffTronics wrote: >Zed, > >Thanks for you response. I agree this Disk has crashed. The Windows Repair Install >doesn't not work either. It's unable to write to the disc. So i'm convinced the Drive >has crashed. At startup, i can hear it spin, then stop - that's it. Though i'm convinced >I still have a chance to recover data. Thanks for the Win 98 DOS Boot Tip. I've never >done this before, and have a question or two about it. > >1). Can is use a Win 98 SE CD to boot the machine, and get to the DOS prompt as you >suggested? > >2). Can you point me to any DOS for dummies guide on how to proceed with getting >my files? I'm sorry, but i'm a beginner at this one, but excellent at following instructions. > >3) Regarding Disk Utilities. My next step is to use some 3rd party tools to see If >I can resurrect the drive to get the data off. > >4) going to the store tomorrow to get a new Drive! > >Again, thanks for the info, look foward to more. > >Best, > >JeffTronics > > [Reply or follow-up to this message] re: 1720 Hard Drive Failure, Can't Boot Saturday, December 6, 2003 at 9:46 am Posted by Dan Sarandrea, MCSE (4310 messages posted) Seems as though the disk is too far gone for any of XP's tools to help. Find out the manufacturer of the disk and download from their website the disk diagnostic and file repair tools package. For example, Western Digiatl call theirs Data Lifeguard Tools, Maxtor call theirs PowerMax, etc. The tool disks usually boot into someone's DOS and run to examine the disk much like chkdsk does, but one would hope only better since you would expect the tool to be tailored to the disk. The tool will also be able to read any info coming from the SMART circuitry, which is probably the process that generated the "this disk is about to die" notice. I have read this in many different places and have had people tell me it works but I have yet to have occasion to do it myself, but.... If your disk has really, really crashed to where the disk manufacturer tool cannot get it to work enough to even run the diagnostics, try tightly packaging the disk in an airtight Ziplock-type bag and putting it in the freezer overnight. The next day, prepare the computer and your work area to have the disk reinstalled quickly (as you are in a battle against the disk thawing out), and then fire up the computer and attempt to start into XP. If by some semi-miracle it starts, act quickly and extract your important docs and data over a network, or to CD-R, or whatever. There is absolutley no telling if this will work, and if it does, how long will it work. If you get some docs off the drive and it crashes again, you have nothing to lose by doing the process all over again. And if you try it, you have to promise us here at annoyances.org that you post back and tell us how it went! [Reply or follow-up to this message] re: 1720 Hard Drive Failure, Can't Boot Sunday, December 7, 2003 at 1:43 am Posted by Jeff (8 messages posted) I want to thank all of you for the replies. They are creative. Because I'm nervous about the Drive's integrity, I purchased a New Maxtor Diamond Plus ATA/133 80Gig Internal Drive. My strategy (which I have begun) involves removing the old drive as is, installing the new drive as a Master. Then, I’ll put the old drive back in as a slave, and run utilities from the Master drive, and see what repairs I can make on it. The reason for this strategy is to get the machine back up and running, with a new drive too. Also, this will make the boot issues moot. Can anyone recommend some good utilities for Hard Disk recovery. Of course this implies Data recovery too, but I’m looking for utilities that will resurrect the drive itself. I’ll look on Maxtor’s site because the old drive happens to be a Maxtor too. I appreciate the tip about getting the drive cold. I actually thought heating it up would be interesting too. I thought perhaps the drive mechanism is too cold. Best to all, JeffTronics On Saturday, December 6, 2003 at 9:46 am, Dan Sarandrea, MCSE wrote: >Seems as though the disk is too far gone for any of XP's tools to help. > >Find out the manufacturer of the disk and download from their website the disk diagnostic >and file repair tools package. For example, Western Digiatl call theirs Data Lifeguard >Tools, Maxtor call theirs PowerMax, etc. > >The tool disks usually boot into someone's DOS and run to examine the disk much like >chkdsk does, but one would hope only better since you would expect the tool to be >tailored to the disk. The tool will also be able to read any info coming from the >SMART circuitry, which is probably the process that generated the "this disk is about >to die" notice. > >I have read this in many different places and have had people tell me it works but >I have yet to have occasion to do it myself, but.... > >If your disk has really, really crashed to where the disk manufacturer tool cannot >get it to work enough to even run the diagnostics, try tightly packaging the disk >in an airtight Ziplock-type bag and putting it in the freezer overnight. > >The next day, prepare the computer and your work area to have the disk reinstalled >quickly (as you are in a battle against the disk thawing out), and then fire up the >computer and attempt to start into XP. If by some semi-miracle it starts, act quickly >and extract your important docs and data over a network, or to CD-R, or whatever. > >There is absolutley no telling if this will work, and if it does, how long will it >work. If you get some docs off the drive and it crashes again, you have nothing >to lose by doing the process all over again. > >And if you try it, you have to promise us here at annoyances.org that you post >back and tell us how it went! [Reply or follow-up to this message] re: 1720 Hard Drive Failure, Can't Boot Monday, December 8, 2003 at 5:12 pm Posted by Jeff (8 messages posted) All, Here’s is my final follow up and resolution to my problem. Again, thank you all for your comments and suggestions. I discovered the faulty drive is a Maxtor, and obtain the PowerMax software from Maxtor, and it confirmed the drive is damaged and failing. I then proceeded with installing my new Maxtor drive (cable-select, formatted and installed WindowsXP), then added the faulty drive to the second connector on the ribbon cable. I then ran Norton utilities Disk Doctor against the faulty drive, and found/fixed several errors. At this point, I didn’t care what they were because this was a last-ditch effort. Nevertheless, the drive mounted and I was actually able to read/write, and boot from it again. I made a complete transition over to the new drive, and will use the faulty one in a test machine I have. In addition to the lesson of backing up, this experience confirmed for me that it’s better to fix a faulty drive from another disk (if possible). After all, if you lose your trust in the faulty drives integrity, and you plan on getting a new one, then you avoid spinning your wheels with boot disc issues . Rather get the machine up and running with your new drive, then try and resurrect the old one. Again, best to all, thanks, JeffTronics On Sunday, December 7, 2003 at 1:43 am, JeffTronics wrote: >I want to thank all of you for the replies. They are creative. > >Because I'm nervous about the Drive's integrity, I purchased a New Maxtor Diamond >Plus ATA/133 80Gig Internal Drive. My strategy (which I have begun) involves removing >the old drive as is, installing the new drive as a Master. Then, I’ll put the old >drive back in as a slave, and run utilities from the Master drive, and see what repairs >I can make on it. The reason for this strategy is to get the machine back up and >running, with a new drive too. Also, this will make the boot issues moot. > >Can anyone recommend some good utilities for Hard Disk recovery. Of course this implies >Data recovery too, but I’m looking for utilities that will resurrect the drive itself. >I’ll look on Maxtor’s site because the old drive happens to be a Maxtor too. > >I appreciate the tip about getting the drive cold. I actually thought heating it >up would be interesting too. I thought perhaps the drive mechanism is too cold. > >Best to all, > >JeffTronics > > > > [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum