I have a question about Resolving Hardware Conflicts:

Hello people, Happy New Year. My error is similar to the previous one. It's "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". This in the Device Manager. what can i do apart from re-installing and checking and using last known good configuration please? Any ideas. It was working before but after upgrading the burning software for cd-r both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well. Thanks in advance. Regards, mtnk.

[Reply or follow-up to this message]

I had the exact problem and resolved it by doing the following: Click START, RUN, type Regedit into the open field and then click ok Click MY COMPUTER at the top of the list, click FILE, then EXPORT Browse to a folder that is esy to access such as My Documents Type a filenme that is easy to remember, such as RegBackup Click SAVE to backup the registry. Click the small plus sign (+) next to each of the following folders HKEY_LOCAL_MACHINE SYSTEM Select Double click the default key and note the value Data number. This value data is used in the next step. Click the small plus sign (+) next to each of the following folders HKEY_LOCAL_MACHINE SYSTEM CONTROLSET001 (IF the default value data was 1) or Controlset002 (If the default value data was 2) Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} Right click LOWERFILTERS from the right side of the window and click Delete Right click UPPERFILTERS from the right side of the window and click DELETE Exit registry editor and restart the computer. If full CD writing function has not been restored, it may be necessary to reinstall the CD writing software. Good Luck


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

Have you tried to "update driver" or "reinstall driver" within the properties of the device in device manager?


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

Dear Angela,

Thankyou for the very quick response within 15 minutes i think...
It is a detailed and very clear step by step solution.
But..my Default key value in the HKEY_LOCAL_MACHINE>SYSTEM>Select has nothing or 
has value not set.

So i cant delete the keys in Control Set 1 or 2. Although within HKEY_LOCAL_MACHINE>SYSTEM>Select 
the Current is set to 3, Default 3, Failed 2 and Last KnownGood 4.
:) What the...

So whats your opinion then?
Regardless, thankyou very much again for the time and effort, appreciate it. 

Regards,
mtnk. 







On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number.  This value data is 
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer.  If full CD writing function has 
not 
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Thanks for the detailed response. I followed this— except that, too, had no default data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets. It worked like a charm. You saved me a lot of time and trouble. Thanks! Cam >B)


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Its really simple. open notepad, then paste this: REGEDIT4 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] "UpperFilters"=- "LowerFilters"=- save it as cd.reg, go to the folder you saved it, right click on it, and then click merge, restart your computer and everything will be fine. P.S. I am very pissed at microsoft for not putting this info on the troubleshout. We pay hundreds of dollars for their software, besides that we have to search over the internet for hours to solve a common problem like this. ALSO, WANTED TO SAY THANX TO StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution

[Reply or follow-up to this message]

Hi, Sergio_sh. Thankyou very much for that bro. It worked! After almost a month i think i got it working.Although, i should mention i guess for the benefit of others also maybe that the fix mentioned by StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 which you gave worked perfectly with filename saved as NoFilter.reg... Anyways special thanks to Sergio_sh and StoNer420. Was wondering if someone would know what it actually does the new registry file. Problem Solved thanks annoyances.org Regards, mtnk.


On Wednesday, January 21, 2004 at 3:47 pm, sergio_sh wrote:
>Its really simple.
>open notepad, then paste this:
>
>REGEDIT4
>
>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
>"UpperFilters"=-
>"LowerFilters"=-
>
>save it as cd.reg,
>go to the folder you saved it, right click on it, and then click merge, restart your
>computer and everything will be fine.
>
>P.S.
>I am very pissed at microsoft for not putting this info on the troubleshout. We pay
>hundreds of dollars for their software, besides that we have to search over the internet
>for hours to solve a common problem like this.
>
>ALSO, WANTED TO SAY THANX TO
>StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution
>

[Reply or follow-up to this message]

YOU ARE A LEGEND!!!! I have just had this same problem and been going crazy and your solution worked a gem so many MANY thanks!!! People like you are what companies like Microsoft need working for them if you ask me!!! Cheers!


On Wednesday, January 21, 2004 at 3:47 pm, sergio_sh wrote:
>Its really simple.
>open notepad, then paste this:
>
>REGEDIT4
>
>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
>"UpperFilters"=-
>"LowerFilters"=-
>
>save it as cd.reg,
>go to the folder you saved it, right click on it, and then click merge, restart your
>computer and everything will be fine.
>
>P.S.
>I am very pissed at microsoft for not putting this info on the troubleshout. We pay
>hundreds of dollars for their software, besides that we have to search over the internet
>for hours to solve a common problem like this.
>
>ALSO, WANTED TO SAY THANX TO
>StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution
>

[Reply or follow-up to this message]

I deleted the LOWERFILTERS AND UPPERFILTERS as well and restored my DVD & CD drive, the unexpected result was a unbelievable boost is over all system speed. Program open almost instantly. Web pages load faster than ever. Has anyone else experiance a similar result?


On Monday, January 19, 2004 at 6:44 am, Cam wrote:
>Thanks for the detailed response. I followed this— except that, too, had no default
>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets.
>It worked like a charm. You saved me a lot of time and trouble. Thanks!
>
>Cam >B)
>

[Reply or follow-up to this message]

I deleted LOWERFILTERS and UPPERFILTERS as well which restored both my DVD and CD drives. The unexpected benifit was a tremendous increase in spead of program launch and web page load. Why this happened I don't know, but I am sure grateful to those that gave this advise. Has anyone else experianced a similar gain in system speed?


On Monday, January 19, 2004 at 6:44 am, Cam wrote:
>Thanks for the detailed response. I followed this— except that, too, had no default
>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets.
>It worked like a charm. You saved me a lot of time and trouble. Thanks!
>
>Cam >B)
>

[Reply or follow-up to this message]

Cool.. This fixed my problem. how did you find this? heh


On Tuesday, January 27, 2004 at 12:23 am, Gav wrote:
>YOU ARE A LEGEND!!!! I have just had this same problem and been going crazy and your
>solution worked a gem so many MANY thanks!!! People like you are what companies like
>Microsoft need working for them if you ask me!!! Cheers!
>
>

[Reply or follow-up to this message]

Thank you so much! I did mess it up a bit by desperately removing all upperfilters from the registry (*stupid stupid*), but after rebooting into Last Known Good Configuration my CD-ROM was back and working! Thanks a lot, this made my day :D


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

thank you!

[Reply or follow-up to this message]

This post (the one I am responding to by Angela) is the solution to your problem. It worked for me, so try it. btw, you don't have to export your whole registry, just the last folder that you are about to modify. Saves lots of time!


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>
>On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>>I have a question about Resolving
>>Hardware Conflicts:

>>Hello people, Happy New Year.
>>
>>My error is similar to the previous one. It's "Windows cannot start this hardware
>>device because its configuration information (in the registry) is incomplete or
>damaged.
>>(Code 19)". This in the Device Manager.
>>what can i do apart from re-installing and checking and using last known good configuration
>>please?
>>Any ideas. It was working before but after upgrading the burning software for cd-r
>>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>>Thanks in advance.
>>Regards,
>>mtnk.

[Reply or follow-up to this message]

I had this problem too. I think it was due to a virus in some software. Anyway, after a day of trying to fix the problem (and almost giving up and losing everything!!) I put the error message I was getting into google. This site came up. With less than full confidence I tried the solution here, and my computer was saved!!! Thank you so much!!


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

I had been wrestling with this problem for a month and the techs I brought it to 
were too scared to fiddle with the registry. I was facing a reformat and factory 
re-image, but instead of resorting to such a blunt tool, your procedure was a surgeon's 
touch! Thanks Angela for posting such a helpful solution! And thanks Cam for parsing 
the lines out for clarity.

My experience was that I did not have a value set either under HKEY_LOCAL_MACHINE 
SYSTEM\Default key. So I followed Cam's example and deleted the FILTERS from both 
Controlsets. I did not find any UPPERFILTERS, so deleted only LOWERFILTERS. Upon 
reboot, the drive was there again.

Thanks a million!

David







On Monday, January 19, 2004 at 6:44 am, Cam wrote:

>Thanks for the detailed response. I followed this— except that, too, had no default 

>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets. 

>It worked like a charm. You saved me a lot of time and trouble. Thanks!

>

>Cam >B)

>
 

[Reply or follow-up to this message]

Hi Sergio,

I tried your solution but my problem has nothing to do with CD software, etc.  I 
was trying to install a web cam and then it wouldn't work so I uninstalled everything 
(Yes the "right way" with add/remove programs).  After doing this, my sound area 
of device manager had little yellow exclamation points on EVERY device/driver that 
was in there.  The reason I looked was because my sound was not working.

Do you have any quick fixes for sound?

Please email me if you do because I am not sure I can find my way back here.. probchild4u@hotmail.com

Thanks!!

PC









On Wednesday, January 21, 2004 at 3:47 pm, sergio_sh wrote:

>Its really simple.

>open notepad, then paste this:

>

>REGEDIT4 

>

>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 

>"UpperFilters"=- 

>"LowerFilters"=- 

>

>save it as cd.reg,

>go to the folder you saved it, right click on it, and then click merge, restart 
your 

>computer and everything will be fine.

>

>P.S.

>I am very pissed at microsoft for not putting this info on the troubleshout. We 
pay 

>hundreds of dollars for their software, besides that we have to search over the 
internet 

>for hours to solve a common problem like this.

>

>ALSO, WANTED TO SAY THANX TO 

>StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution

>  

[Reply or follow-up to this message]

Mother F'ing Awesome. I will buy who ever figured this out a steak dinner. Thank you very much.


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Add me to the LONG list of happy readers of this thread. Angela and Cam -- your solution worked beautifully. I had 3 different "controlsets" and had to delete the UpperFilter and LowerFilter from each to get my CD and DVD drives back. Worked like a charm. I started out this evening thinking I had a hardware disconnect and ended the evening with a fixed registry. Thanks a million!!!!!


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

man, u must be god or something!!! how the hell did ya figure that put?! worked perfectly for me... all i did was remove my dvd drive and re-install it and neither that nor my other cd drive that was never removed would work... ur solution fixed it all... if i were a billionaire, i'd make u a millionaire :)


On Friday, October 1, 2004 at 11:57 pm, Gwhizkids wrote:
>Add me to the LONG list of happy readers of this thread. Angela and Cam -- your
>solution worked beautifully. I had 3 different "controlsets" and had to delete the
>UpperFilter and LowerFilter from each to get my CD and DVD drives back. Worked like
>a charm. I started out this evening thinking I had a hardware disconnect and ended
>the evening with a fixed registry. Thanks a million!!!!!
>
>
>

[Reply or follow-up to this message]

Neither thing's will work for me when i try the cd.reg it gives me a error saying: Not all data was successfully written to the registry. some keys are open by the system or other processes. Why I try to delete the upper and the lower I dont have either one listed where they are suppost to be. Im on windows xp pro and my problem started when I changed out my cd rom for a cd-rw now neither work.


On Saturday, November 13, 2004 at 10:38 pm, gd wrote:
>man, u must be god or something!!! how the hell did ya figure that put?! worked perfectly
>for me... all i did was remove my dvd drive and re-install it and neither that nor
>my other cd drive that was never removed would work...
>
>ur solution fixed it all... if i were a billionaire, i'd make u a millionaire :)
>
>
>

[Reply or follow-up to this message]

You folks are pure Genius Thanks for the advise, I only had the "lowerfilter" but As soon as deleted it I got my CD back..... Thank you...oh Thank you, I can now start putting my hair back on Tony


On Monday, January 19, 2004 at 6:44 am, Cam wrote:
>Thanks for the detailed response. I followed this— except that, too, had no default
>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets.
>It worked like a charm. You saved me a lot of time and trouble. Thanks!
>
>Cam >B)
>

[Reply or follow-up to this message]

I have what I think is the same problem, that is, on my Dell Dimension 2400 running Win XP home edition, I Tried to run a game one day and an error occured, thinking nothing of it I didn't even take much note of what it said, and forgot quickly. I rebooted the system and my Sony CD-RW CRX216E had disappeared from 'My Computer' I went to the device manager and it had a yellow exclamation mark. When I tried to re-install it I got the "Windows cannot start this device........(Code 19) I tried merging that cd.reg file after pasting the line into notepad but no change has occured. I am sorry to be a bother, and am afraid it is probably just that my inaptitude with computers has led me to do something wrong, but any help would be greatly appreciated. Oh, I forgot to mention, just before this happened (a day or 2), I set p a network with my Brother's Laptop to play games, I don't know if that is related in any way. Thankyou to anyone who is able to help me.

[Reply or follow-up to this message]

Worked like a charm, thanks!


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

I would really just like to thank the people who provided the answer to this cdrom missing problem and to the host of this forum. Finally after many restores to "go back in time" only to have the problem occur again, after hours of web searching the deleting of my Lowerfilters in all the Controlset folders restored all my drives without their bs conflict. And yes, tisk tisk on Microsoft for not noticing such a wide spread problem and posting a simple post for it. By the way, I think it may have started happening to me after a Windows Update, I was not impressed. Once again, thank you.

[Reply or follow-up to this message]

this worked for me with no need to reboot onwindows XP start run regedit then open HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} delete the 2 filter entries (right click delete) then open control panel and in system, hardware tab, device manager uninstall the cd drive that is giving you trouble then from the menu choose action, scan for hardware changes and your cd should appear and be usable hope this helps mark

[Reply or follow-up to this message]

Best Solution of them all. Thanks Buddy. Boris


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

I thank you. You are truely a genius. Best regards, Mark


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>

[Reply or follow-up to this message]

Thanks for the detailed solution. I had a problem of CD-ROM, I found Lowerfilter only, upperfilter was not present. Problem has been solved. Thanks for same. Dipak


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

I was having the same issue today and just want to thank the person before me who had this issue because it made it easier for me to get a solution. I also want to thank each person for their solution. Each of them work to some extent, but more importantly, more issue was resolved. Now, I will search for my next issue. Thanks again.


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

This was going along well until I went to delete the LOWERFILES and UPPERFILES...I could only find UPPERFILES and the LOWERFILES were nowhere to be found. Does anyone know what I should do? I have AIM & MSN feel free to contact me at mrXbeaverhousen (AIM) and at toxic__one@hotmail.com (MSN) Thank you so much, and please help.


On Monday, January 19, 2004 at 6:44 am, Cam wrote:
>Thanks for the detailed response. I followed this— except that, too, had no default
>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets.
>It worked like a charm. You saved me a lot of time and trouble. Thanks!
>
>Cam >B)
>

[Reply or follow-up to this message]

That was it!! Thank you for the perfect fix. I had spend 3 hours on it, knowing it was caused by some new DVD software I had installed, but couldn't remove what was conflicting in the registry. Dan


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

O Mama, It works perfectly. Thank you MARK


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

Just wanted to say thanks!! - this helped me out big-time! - I got the following error and it was resolved using your technique of deleting the Upper and LowerFilter settings in the registry. Thanks again: The LowerFilter or UpperFilter registry key for CD-ROM was containing incorrect drivers. It has been corrected. You must reboot your computer in order the changes are effective. Until then, you may not be able to access your CD-ROM drives.


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Thanks! Did a google search on this error and it brought me here. Finally, after updating drivers for my motherboard, pulling what little hair I have left out, the problem is fixed without a reload of windows! Thanks again.


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Thanks Angela (and all the follow-on replies.) You guys added a couple of years onto my life! I've been going nuts trying to solve this glitch and it got fixed as soon as I found this site. Thanks again and I've got this site on my desktop now. Later//Jim


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

thank you! this instruction solved my problem, hoever i don't understand how!


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Error We Invite You To Browse PCToday.com! Error: Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19) Translation: When attempting to enable 3D, an MSI G4 4200 Ti-TD video card cannot see the Display adapter under device manager. When trying to add new hardware, the card is listed, but it produces this error when clicked. Solution: Run WinXP’s repair/reinstall on top of the installed version. It will rebuild the Registry. Then, you will have to reinstall any updates/service packs (available at www.windowsupdate.com). See Also: Windows XP Hardware Errors Keep Windows & Devices In Sync

[Reply or follow-up to this message]

Does anyone know what causes the filters to turn on in the first place? I removed them from a customers pc and the fix worked great. But in a week they were back. I am noticing some might think it is cd burning software (this guy uses Sonic Record Now). I am trying to find a way to keept his from happening again. Many thanks. The folks on this message forum are fantastic!


On Monday, June 20, 2005 at 6:01 pm, shawz wrote:
>
>
>Error We Invite You To Browse PCToday.com!
>
>
>Error:
>Windows cannot start this hardware device because its configuration information (in
>the Registry) is incomplete or damaged. (Code 19)
>
>Translation:
>When attempting to enable 3D, an MSI G4 4200 Ti-TD video card cannot see the Display
>adapter under device manager. When trying to add new hardware, the card is listed,
>but it produces this error when clicked.
>
>
>Solution:
>Run WinXP’s repair/reinstall on top of the installed version. It will rebuild the
>Registry. Then, you will have to reinstall any updates/service packs (available at
>www.windowsupdate.com).
>
>
>
>See Also:
>Windows XP Hardware Errors
>Keep Windows & Devices In Sync

[Reply or follow-up to this message]

Just wanted to add my thanks. Had the same problem after running Registry Mechanic, and this worked like a charm.

[Reply or follow-up to this message]

OMG, sergio_sh, you were absolutely right!  It really was simple!

Thanks so much!







On Wednesday, January 21, 2004 at 3:47 pm, sergio_sh wrote:

>Its really simple.

>open notepad, then paste this:

>

>REGEDIT4 

>

>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 

>"UpperFilters"=- 

>"LowerFilters"=- 

>

>save it as cd.reg,

>go to the folder you saved it, right click on it, and then click merge, restart 
your 

>computer and everything will be fine.

>

>P.S.

>I am very pissed at microsoft for not putting this info on the troubleshout. We 
pay 

>hundreds of dollars for their software, besides that we have to search over the 
internet 

>for hours to solve a common problem like this.

>

>ALSO, WANTED TO SAY THANX TO 

>StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution

>  

[Reply or follow-up to this message]

Thanks to sergio_sh & Annoyances dot org. Mucho simplicity!!!


On Thursday, December 8, 2005 at 7:51 pm, Yaz wrote:
>OMG, sergio_sh, you were absolutely right! It really was simple!
>
>Thanks so much!
>
>
>

[Reply or follow-up to this message]

Oh my god! I love you all! That really did the trick. I was convinced I was crazy, and that I had really fowled everything up. It is so comforting to see so many others were having the same problem.

[Reply or follow-up to this message]

Thanks had the same problem with error 19 and went to HKEY_LOCAL_MACHINE- SYSTEM-Control Class{4D36E965-E325-11CE-BFC1-08002BE10318} and deleted the upperfilters and lowerfilters,then rebooted,worked like a charm!

[Reply or follow-up to this message]

I've tried ALL of the suggestions given, and I STILL have the same problem. The yellow exclamation point (Code 19) error is always besides the Secondary IDE channel, and then when I uninstall/reinstall or when I upgrade its driver...the CD-Writer and the DVD-ROM drives magically appear, but they STILL have yellow exclamation points besides them. I fixed the problem about 2 months ago, but this time when I tried the same methods I've used before, it didn't work. I deleted the upper and lower filter keys from the registry (EXACTLY as suggested), and I also merged the "No Filters" registry file into the registry, after copying and pasting the info into notepad given in this thread. I followed ALL of the step by step instructions given, but when I restart my computer, the problem still exists. Forgive me, but I'm very frustrated. It's just that I'm confused how I was able to fix the problem last time, but now I'm unable to. I thank you all for your suggestions, but I'm running out of options here. Is there any specific detail that I might be missing here? I'd appreciate ANY further help given. Thanks in advance. --- By the way, I don't know if this triggered the problem THIS time around, but everything was fine with both drives to my knowledge, until I attempted to burn a CD using HP Record Now.

[Reply or follow-up to this message]

I deleted the Uppers and Lowers and I still have the same problem! It still tells me Code 19.

[Reply or follow-up to this message]

Like everyone else, i'm just dropping a huge thank you to Angela for the great save! two years after the post and it still works like a charm!


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

just deleted some info from mark hopgoods solution....and it still doesnt work...so i have to retrace ny steps and reinstall the filter files and values on the followinfile. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} does any one know how to do this thanks joel


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

:)
:)

[Reply or follow-up to this message]

QUOTE sergio_sh "I am very pissed at microsoft for not putting this info on the troubleshout. We pay hundreds of dollars for their software, besides that we have to search over the internet for hours to solve a common problem like this." why throw away your money on windows?? Load Linux!!! I had this problem on a laptop at work...fixed it right up! Thanks to all of you! onthefritz

[Reply or follow-up to this message]

Thank You SO much for taking the time to post this fix. I have struggled for quite a while but this has just made my day! THNX again...


On Thursday, January 22, 2004 at 11:38 pm, mtnk wrote:
>Hi,
>Sergio_sh.
>
>Thankyou very much for that bro. It worked! After almost a month i think i got it
>working.Although, i should mention i guess for the benefit of others also maybe that
>the fix mentioned by StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175
>which you gave worked perfectly with filename saved as NoFilter.reg...
>
>Anyways special thanks to Sergio_sh and StoNer420.
>Was wondering if someone would know what it actually does the new registry file.
>
>Problem Solved thanks annoyances.org
>
>Regards,
>
>mtnk.
>
>
>

[Reply or follow-up to this message]

This is a very very kool fix! Thanks to all the heros here. I thought I am going to reinstall the (*) XP again.

[Reply or follow-up to this message]

Same problems, reading the info here solved it in ten minutes I had to come back and say `Thank all of you for this!`


On Saturday, January 3, 2004 at 6:10 am, mtnk wrote:
>
>Dear Angela,
>
>Thankyou for the very quick response within 15 minutes i think...
>It is a detailed and very clear step by step solution.
>But..my Default key value in the HKEY_LOCAL_MACHINE>SYSTEM>Select has nothing or
>has value not set.
>
>So i cant delete the keys in Control Set 1 or 2. Although within HKEY_LOCAL_MACHINE>SYSTEM>Select
>the Current is set to 3, Default 3, Failed 2 and Last KnownGood 4.
>:) What the...
>
>So whats your opinion then?
>Regardless, thankyou very much again for the time and effort, appreciate it.
>
>Regards,
>mtnk.
>
>
>

[Reply or follow-up to this message]

I have tried all the deleting filters and uninstalling the cd roms and re-booting--Nothing is working. I have spent 10 hrs. trying to remedy this problem. Ater all the fixes, I still have two yellow exclamation points under device manager next to the two cd roms.. Please help if you have any suggestions.. Thanks Lisa

[Reply or follow-up to this message]

Angela, like an angel u saved my system.. i'm very impressed the way you sorted this way out with the registry i dont know if this post helped someone else or not.. but in mycase u'r the angel :) hope u keep up the good work and keep providin good advises.. cheers, demonizer __________________________________________


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Thanks to Boris, Cam & especially Angela, for this has worked well for me with XP pro refusing to see installed USB controllers. Spent 2 days trying to find the answer. MS should post this solution. Thanks again, Norbert.


On Saturday, January 29, 2005 at 7:05 pm, Boris A wrote:
>Best Solution of them all. Thanks Buddy.
>
>Boris
>
>
>

[Reply or follow-up to this message]

Thanks for the tip!! After hours of sheer frustration a solution that works!! :)


On Wednesday, March 16, 2005 at 6:12 pm, Blagoy wrote:
>O Mama,
>
>It works perfectly.
>Thank you MARK
>
>
>

[Reply or follow-up to this message]

Dell was remote logged in for 3 hours and still couldn't figure it out, I googled and found this and fixed it in 5 minutes. THANKS!!!


On Monday, June 19, 2006 at 6:24 am, kratumay wrote:
>Angela, like an angel u saved my system.. i'm very impressed the way you sorted this
>way out with the registry i dont know if this post helped someone else or not.. but
>in mycase u'r the angel :) hope u keep up the good work and keep providin good advises..
>
>cheers,
>demonizer
>__________________________________________
>
>
>

[Reply or follow-up to this message]

I'm really pleased that so many have found that deleting the upperfilters and lowerfilters works. It works for me as well. I've used it at least 2 dozen times in the last 6 months. I'm looking for the root cause of the filters being loaded in the first place and the yet again and again, etc. Any suggestions would be helpful.


On Friday, January 13, 2006 at 6:24 am, Greg wrote:
>I've tried ALL of the suggestions given, and I STILL have the same problem.
>
>The yellow exclamation point (Code 19) error is always besides the Secondary IDE
>channel, and then when I uninstall/reinstall or when I upgrade its driver...the CD-Writer
>and the DVD-ROM drives magically appear, but they STILL have yellow exclamation points
>besides them.
>
>I fixed the problem about 2 months ago, but this time when I tried the same methods
>I've used before, it didn't work.
>
>I deleted the upper and lower filter keys from the registry (EXACTLY as suggested),
>and I also merged the "No Filters" registry file into the registry, after copying
>and pasting the info into notepad given in this thread.
>
>I followed ALL of the step by step instructions given, but when I restart my computer,
>the problem still exists. Forgive me, but I'm very frustrated. It's just that I'm
>confused how I was able to fix the problem last time, but now I'm unable to.
>
>I thank you all for your suggestions, but I'm running out of options here. Is there
>any specific detail that I might be missing here? I'd appreciate ANY further help
>given. Thanks in advance.
>---
>By the way, I don't know if this triggered the problem THIS time around, but everything
>was fine with both drives to my knowledge, until I attempted to burn a CD using HP
>Record Now.

[Reply or follow-up to this message]

Has anyone encountered and resolved the same type of problem and error with USB controller? All of a sudden my USB port quit responding. If I boot with win98 or with a liveCD (linux or XP) the hardware works fine. If I troubleshoot and reinstall the driver according to MS instructions reinstall fails returning error that there is another device id that conflicts with it. I've been working for months with this and have no restore point to go back to. Can't figure out what device is conflicting and how to clear all USB devices to force a reinstall of all of them. Any help would be appreciated.

[Reply or follow-up to this message]

ive tried everything but this error code is on my packet scheduler miniport in device manager and i dont know what this is, can someone please help

[Reply or follow-up to this message]

hiya, when i went to delete the lowerfilters and upperfilters it said that there was an error in deleting them, ive tried everything and its still not working. im not very good at using the registry editor so im not sure if im doing everything right, is there any more ideas?. i am getting the error code on packet scheduler miniport in device manager and i cant seem to find a solution to fix it!!!!

[Reply or follow-up to this message]

can you help? when i go to device manager i have an explanation mark in network adaptors-packet scheduler miniport 2# that says Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged!! i am really confused!! i have tried unistalling the upper and lower filters but when i do this it say cannot delete! i am at my witts end with this problem as my cd drive aint working and i dont know if this packet scheduler miniport 2# error is anything to do with it!! this is the only error i have in device manager!!

[Reply or follow-up to this message]

Hi Mark - I am having the same problem but it with the keyboard . Should I do the same thing that you recomemded with the CD . Thanking you in advance . Amit


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

I'm having the same problem but with my HP Photosmart 3200. The scanner portion won't work and when I check in Device Manager I get the same message - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Any suggestions for a workaround? Thanks in advance.


On Friday, November 10, 2006 at 10:24 am, Amit wrote:
>Hi Mark -
>
> I am having the same problem but it with the keyboard . Should I do the same thing
>that you recomemded with the CD .
>
>Thanking you in advance .
>
>Amit
>
>
>

[Reply or follow-up to this message]

GENIUS!!

I had problems with the pc deciding the cd drives were there but not working, tried 
your solution and it worked first time!!

Thank-you x






On Friday, January 2, 2004 at 6:27 am, Angela wrote:

>I had the exact problem and resolved it by doing the following:

>Click START, RUN, type Regedit into the open field and then click ok

>

>Click MY COMPUTER at the top of the list, click FILE, then EXPORT

>

>Browse to a folder that is esy to access such as My Documents

>

>Type a filenme that is easy to remember, such as RegBackup

>

>Click SAVE to backup the registry.

>

>Click the small plus sign (+) next to each of the following folders

>

>HKEY_LOCAL_MACHINE

>

>SYSTEM

>

>Select

>

>Double click the default key and note the value Data number.  This value data is 

>used in the next step.

>

>Click the small plus sign (+) next to each of the following folders

>

>HKEY_LOCAL_MACHINE

>SYSTEM

>CONTROLSET001 (IF the default value data was 1)

>or

>Controlset002 (If the default value data was 2)

>

>Control

>Class

>{4D36E965-E325-11CE-BFC1-08002BE10318}

>

>Right click LOWERFILTERS from the right side of the window and click Delete

>Right click UPPERFILTERS from the right side of the window and click DELETE

>

>Exit registry editor and restart the computer.  If full CD writing function has 
not 

>been restored, it may be necessary to reinstall the CD writing software.

>

>Good Luck

>

>
 

[Reply or follow-up to this message]

Just saying **thanks** to all for the last couple of threads, I was on the verge of rebooting my _entire_ system until I came across this advice, which worked a charm :) Thanks again, Chuck


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

Thanks Chuck, I have followed your details to the letter with no problem, until i get to the upper and lower filters, could you please explain what and where these filters are?


On Monday, December 11, 2006 at 3:31 pm, Chuck wrote:
>
>Just saying **thanks** to all for the last couple of threads, I was on the verge
>of rebooting my _entire_ system until I came across this advice, which worked a charm
>:)
>
>Thanks again,
>Chuck
>
>

[Reply or follow-up to this message]

Thank you very much. I'm back in business. I was ready to go out and buy a new CD rom. I think things got screwed up when I installed Nero CD burning software. Registry editing can be very scary - thanks for being so specific.


On Friday, January 2, 2004 at 6:08 am, mtnk wrote:
>I have a question about Resolving
>Hardware Conflicts:

>Hello people, Happy New Year.
>
>My error is similar to the previous one. It's "Windows cannot start this hardware
>device because its configuration information (in the registry) is incomplete or damaged.
>(Code 19)". This in the Device Manager.
>what can i do apart from re-installing and checking and using last known good configuration
>please?
>Any ideas. It was working before but after upgrading the burning software for cd-r
>both cd-rom and cd-r aren't working now. I think i can't update my BIOS as well.
>Thanks in advance.
>Regards,
>mtnk.

[Reply or follow-up to this message]

I had to shout out thanks to Angela and sergio_sh for their immediate responses to the original problem.

I guess you'll all be pleased to hear that Microsoft finally (after 3 years) released a knowledgebase report that explains the root cause of the loss of CD/DVD drives as being uninstalling some software.

You can find it here: http://support.microsoft.com/kb/314060

Angela on Friday, January 2, 2004 at 6:27 am
[backup registry and manually edit registry keys]

also:

sergio_sh on Wednesday, January 21, 2004 at 3:47 pm
[create a text file called "cd.reg" (or any name with .reg extension) to automatically modify registry settings, with the contents:]
REGEDIT4
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

original solution by StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175

[Reply or follow-up to this message]

Yay! My computer's finally working right again! Thanks for the good step-by-step to fix it.


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

It's many years later - but this tip is still worth it's weight in gold! THANKS!!!


On Wednesday, January 21, 2004 at 3:47 pm, sergio_sh wrote:
>Its really simple.
>open notepad, then paste this:
>
>REGEDIT4
>
>[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
>"UpperFilters"=-
>"LowerFilters"=-
>
>save it as cd.reg,
>go to the folder you saved it, right click on it, and then click merge, restart your
>computer and everything will be fine.
>
>P.S.
>I am very pissed at microsoft for not putting this info on the troubleshout. We pay
>hundreds of dollars for their software, besides that we have to search over the internet
>for hours to solve a common problem like this.
>
>ALSO, WANTED TO SAY THANX TO
>StoNer420 at http://club.cdfreaks.com/showthread.php?threadid=76175 for the solution
>

[Reply or follow-up to this message]

YES....!!!!GODS.....1 minute I follow this method, I can fixed this problem...Thank you so much...for everyone who support this question....!!!


On Monday, May 14, 2007 at 9:03 am, dryad57 wrote:
>It's many years later - but this tip is still worth it's weight in gold! THANKS!!!
>
>
>

[Reply or follow-up to this message]

THANK YOU! That is the only solution that worked for me!!!


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

Thank you! This is the one that worked for me. (After 2 days of trying to solve this).


On Monday, January 17, 2005 at 3:51 pm, mark hopgood wrote:
>this worked for me with no need to reboot onwindows XP
>
>start run regedit then
>open
>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>delete the 2 filter entries (right click delete)
>
>then open control panel and in system, hardware tab, device manager uninstall the
>cd drive that is giving you trouble then
>from the menu choose action, scan for hardware changes and your cd should appear
>and be usable
>
>hope this helps
>mark

[Reply or follow-up to this message]

Hi Guys have had the same Problem, and a friend did the regedit as above, problem?? he did not backup the registary and the fix has not worked could he have taken the wrong key? and if so how can I rebuild the registary
>
>

[Reply or follow-up to this message]

wow! thank you all!

[Reply or follow-up to this message]

.. guys i have the same problem but the rightside of ma screen there is no .. upfilters or low filters .. what can i do .. ???


On Friday, January 2, 2004 at 6:27 am, Angela wrote:
>I had the exact problem and resolved it by doing the following:
>Click START, RUN, type Regedit into the open field and then click ok
>
>Click MY COMPUTER at the top of the list, click FILE, then EXPORT
>
>Browse to a folder that is esy to access such as My Documents
>
>Type a filenme that is easy to remember, such as RegBackup
>
>Click SAVE to backup the registry.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>
>SYSTEM
>
>Select
>
>Double click the default key and note the value Data number. This value data is
>used in the next step.
>
>Click the small plus sign (+) next to each of the following folders
>
>HKEY_LOCAL_MACHINE
>SYSTEM
>CONTROLSET001 (IF the default value data was 1)
>or
>Controlset002 (If the default value data was 2)
>
>Control
>Class
>{4D36E965-E325-11CE-BFC1-08002BE10318}
>
>Right click LOWERFILTERS from the right side of the window and click Delete
>Right click UPPERFILTERS from the right side of the window and click DELETE
>
>Exit registry editor and restart the computer. If full CD writing function has not
>been restored, it may be necessary to reinstall the CD writing software.
>
>Good Luck
>
>

[Reply or follow-up to this message]

I to have the same problem I have no upper or lower filters. all i see is. oooo under that is properties. operating system is vista.


On Tuesday, December 11, 2007 at 1:37 pm, george hills wrote:
>.. guys i have the same problem but the rightside of ma screen there is no .. upfilters
>or low filters .. what can i do .. ???
>
>
>

[Reply or follow-up to this message]

Well I'll just be. Followed the simple instructions and it works!!!!!!!!!!<:0)


On Monday, January 19, 2004 at 6:44 am, Cam wrote:
>Thanks for the detailed response. I followed this— except that, too, had no default
>data key so I deleted the LOWERFILTERS and UPPERFILTERS from all the control sets.
>It worked like a charm. You saved me a lot of time and trouble. Thanks!
>
>Cam >B)
>

[Reply or follow-up to this message]

I was having trouble finding upperfilters and lowerfilters as well. The script that was noted didn't work for me either. I just used the "find" function in the registry, searched for upperfilters. You can hit F3 and it will tab through all the instances of "upperfilters" in your entire registry. Thanks to reading the note from someone who accidentally deleted all the instances, I looked for info that showed if it was related to the CD or DVD rom drives. Fortunately it did. Do a find, look in the "data" column and look at the default file. As you F3 through them, some might say keyboard, others "value not set", and there will be ones that say CD or DVD. Delete these instances of the UpperFilters and LowerFilters. Restart...viola! Thanks again to those that solved this problem almost 4 years ago now and it is still working!!!

[Reply or follow-up to this message]

okay DAVID! well....exact same situation as yours...but i had 2 lowerfilters in each folder and i erased those. I, too, didn't see any upperfilters. I rebooted and its still the same. ??????????????????????????? I hate this f-ing computer. :)


On Saturday, July 24, 2004 at 1:13 am, David wrote:
>I had been wrestling with this problem for a month and the techs I brought it to
>were too scared to fiddle with the registry. I was facing a reformat and factory
>re-image, but instead of resorting to such a blunt tool, your procedure was a surgeon's
>touch! Thanks Angela for posting such a helpful solution! And thanks Cam for parsing
>the lines out for clarity.
>
>My experience was that I did not have a value set either under HKEY_LOCAL_MACHINE
>SYSTEM\Default key. So I followed Cam's example and deleted the FILTERS from both
>Controlsets. I did not find any UPPERFILTERS, so deleted only LOWERFILTERS. Upon
>reboot, the drive was there again.
>
>Thanks a million!
>
>David
>
>
>

[Reply or follow-up to this message]

OMGOMGOMGOMGOMG I LOOOOOOOOVVVVVVVVVVEEEEEEEEEE u. Seriously...hug yourself.

[Reply or follow-up to this message]

Thanks Angela. I have a Windows Vista and followed your instructions to change the registry by deleting the Upperfilters file. I have tried many other options and that's the only one that works. I could have saved lots of time had I found out your message sooner. Thanks again.

[Reply or follow-up to this message]

it just worked, thanks alllllot.

[Reply or follow-up to this message]

I didn't have a clue what I was doing but I followed the instructions and it worked....yippee,now I can play dvds and cds again :-D thank you!!


On Sunday, May 25, 2008 at 9:57 am, obaid wrote:
>it just worked, thanks alllllot.

[Reply or follow-up to this message]

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