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re: Cannot get out to the internet. Saturday, January 17, 2004 at 7:39 pm Posted by richard (247 messages posted) start by removing zone alarm completely right click my computer and left manage and left device manager look for yellow or reds and uninstall those device,right click and choose uninstall and reboot. check the ip address cmd ,ok ipconfig ipaddress try ipconfig /release ipconfig /renew reset the router and wait thirty seconds and plug it back in. disable xp firewall if enabled and try again. On Saturday, January 17, 2004 at 6:34 pm, MaCarl wrote: >Long story short, I hope. We have 2 Windows XP computers that share the same Cox >Cable internet line using a Linksys EtherFast Router (BEFSR41 ver. 2). Has worked >fine for just over a year. A couple days ago while attempting to copy a DVD on one >of the computers (I'll call it computer 'A' and the other - computer 'B') a problem >was encountered, the software vendor sugessted that by using msconfig to disable >all startups, then reboot and try the copy again - it was successful. It seems >when the Startups were enabled again that all programs were enabled not just the >necessary ones and it was done while the ZA firewall was disabled. After rebooting >the computer it worked ok, but after resetting everything back to "normal", and rebooting >the computer would not go out to the internet and we received an error indicating >"A Network Cable is Unplugged" (it wasn't). After trying a few times rebooting and >also unplugging the computer and lettiing it sit for 15-30 mins and replugging and >rebooting we still could not get out to the internet. Originally there were two >entries in the Network Connections window but now only one - - 1394 Connection - >LAN or High-Speed Internet - Enabled - 1394 Net Adapter. Computer 'B' has that >entry plus one other - - Local Area Connection - LAN or High-Speed Internet - Enabled >- RealTek RTL8139/810x Family Fast Ethernet NIC. Computer 'B' has access to the >internet but Computer 'A' does not. We need help to get 'A' back to normal so that >it has internet access. We would appreciate any help that we can get. Thank you, >MaCarl [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 7:52 pm Posted by triplate (20834 messages posted) Disable that firewall and he,ll have MSBlaster in 2 secs!... On Saturday, January 17, 2004 at 7:39 pm, richard wrote: >start by removing zone alarm completely > >right click my computer and left manage and left >device manager > >look for yellow or reds and uninstall those device,right click and choose uninstall >and reboot. > >check the ip address > >cmd ,ok >ipconfig >ipaddress > >try ipconfig /release >ipconfig /renew > >reset the router and wait thirty seconds and plug it back in. > >disable xp firewall if enabled and try again. > > [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 9:04 pm Posted by MaCarl (5 messages posted) Did not help to get out to the net, no IP Address, no yellow or red devices and don't have to sweat MSBlaster yet. On Saturday, January 17, 2004 at 7:52 pm, triplate wrote: >Disable that firewall and he,ll have MSBlaster in 2 secs!... > > [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 9:18 pm Posted by triplate (20834 messages posted) Ya know..i,d try changing out that NIC...they,re cheap, and it would eliminate one more possible failure...did you use a toothpick and physically dump the Routers caps??...do that also...theres a very small Hole(Button) somewhere on the back of your router...unplug completely and discharge the caps and memory for @20secs...let us know ;) On Saturday, January 17, 2004 at 9:04 pm, MaCarl wrote: > >Did not help to get out to the net, no IP Address, no yellow or >red devices and don't have to sweat MSBlaster yet. > [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 9:33 pm Posted by MaCarl (5 messages posted) We will do a full reset of the Router (will hold it for 30 secs). The computer I'm using to "talk" with you gets it's internet through the same Router - we have switched the locations of the data out cables from the router also. No place to get a new NIC tonight. We are perplexed as to why computer 'A' now only has one (1) entry in its networks connection panel instead of the two that were there before and computer 'B' has two entries. Shouldn't they be just about the same if not identical ??? Seems to be more software than hardware??? On Saturday, January 17, 2004 at 9:18 pm, triplate wrote: >Ya know..i,d try changing out that NIC...they,re cheap, and it would eliminate one >more possible failure...did you use a toothpick and physically dump the Routers caps??...do >that also...theres a very small Hole(Button) somewhere on the back of your router...unplug >completely and discharge the caps and memory for @20secs...let us know ;) > > [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 9:48 pm Posted by triplate (20834 messages posted) Well...i,m trying too eliminate a few things first ;)...can you duplicate(add) the other entry??...and what are those 2 entrys anyway?? On Saturday, January 17, 2004 at 9:33 pm, MaCarl wrote: > We will do a full reset of the Router (will hold it for 30 secs). The computer I'm >using to "talk" with you gets it's internet through the same Router - we have switched >the locations >of the data out cables from the router also. No place to get a new NIC tonight. > We are perplexed as to why computer 'A' now only has one (1) entry in its networks >connection panel >instead of the two that were there before and computer 'B' has two entries. Shouldn't >they be just about the same if not identical ??? Seems to be more software than >hardware??? > > [Reply or follow-up to this message] re: Cannot get out to the internet. Saturday, January 17, 2004 at 10:34 pm Posted by MaCarl (5 messages posted) We do appreciate the help, I know it is very difficult to try and work on something when you can't see it and check things out for yourself. The two entries are basic entries for the Network and Internet Connections portion of the Computer Settings. This is the Network Connects page. A tile view would have two pictures - each has 2 computers attached with a "T" connector and a "cable". The 1st is described as - 1394 Connection Enabled 1394 Net Adapter The 2nd is described as - Local Area Connection Enabled RealTek RTL8139/810x FAmily Fast Ethernet NIC Don't know how else to describe it, the forum does not accept pictures. We will do another reset on the Router (30 secs discharge) Thanks again, MaCarl On Saturday, January 17, 2004 at 9:48 pm, triplate wrote: >Well...i,m trying too eliminate a few things first ;)...can you duplicate(add) the >other entry??...and what are those 2 entrys anyway?? > > [Reply or follow-up to this message] re: Cannot get out to the internet. Sunday, January 18, 2004 at 4:48 am Posted by triplate (20834 messages posted) How,d you make out? On Saturday, January 17, 2004 at 10:34 pm, MaCarl wrote: >We do appreciate the help, I know it is very difficult to try and work on something >when you can't see it and check things out for yourself. The two entries are basic >entries for the Network and Internet Connections >portion of the Computer Settings. This is the Network >Connects page. A tile view would have two pictures > - each has 2 computers attached with a "T" connector >and a "cable". The 1st is described as - >1394 Connection >Enabled >1394 Net Adapter > >The 2nd is described as - >Local Area Connection >Enabled >RealTek RTL8139/810x FAmily Fast Ethernet NIC > >Don't know how else to describe it, the forum does >not accept pictures. We will do another reset on the >Router (30 secs discharge) Thanks again, MaCarl > > [Reply or follow-up to this message] re: Cannot get out to the internet. Sunday, January 18, 2004 at 1:18 pm Posted by MaCarl (5 messages posted) No good. We are trying a few odds and ends?? I'll let you know whats happens and if they are successful, what we did. On Sunday, January 18, 2004 at 4:48 am, triplate wrote: >How,d you make out? > > [Reply or follow-up to this message] re: Cannot get out to the internet. Sunday, January 18, 2004 at 1:31 pm Posted by triplate (20834 messages posted) Right on..heres a reference site for you(may shed some light)...www.onecomputerguy.com....Good Luck!! On Sunday, January 18, 2004 at 1:18 pm, MaCarl wrote: > >No good. We are trying a few odds and ends?? I'll let >you know whats happens and if they are successful, what we did. > > > > [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum