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Internet Explorer Problems
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Internet Explorer Problems
Thursday, February 24, 2005 at 7:52 am
Posted by Heather (2 messages posted)

I went to open Internet Explorer and it will not open. I get that error pop up that says "there has been an unknown error and that it is closing, and would like to send an error report". I tried to send an error report but it wont even send it. After messing with it for a while, I went to Add/ Remove Window Components and removed Internet Explorer. I then redownloaded it from microsoft.com. Problem is, It did not reappear on my program files menu. So i then tried Adding it with Add/ Remove Components. It still wont show up. I tried running iexplore.exe, but it gave me the error message again. Can someone please help me, I just want it to go back on my desktop/program files, and work again. Thanks, Heather

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Tip: Run a free scan for common Windows errors ad

re: Internet Explorer Problems
Thursday, February 24, 2005 at 8:14 am
Posted by Falcon (13489 messages posted)

Perform the following:

  1. Disable System Restore
  2. Perform an online virus scan.
  3. Download, update, and run these tools: Repeat as necessary until clean.
  4. If you still experience problems after doing these steps, download HijackThis and post a log to this forum.
  5. To protect against reinfection, download and use these:
  6. Optionally Reenable System Restore

If you encounter any broken links, please inform me of them. Also note that these links direct through my web server to allow me to keep them up-to-date or post additional info.

The Wereotter

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re: Internet Explorer Problems
Thursday, February 24, 2005 at 8:23 am
Posted by borg (2664 messages posted)

The problem with IE is that it cannot be removed. The description on Add/ Remove Window Components is: "Adds or removes access to Internet Explorer from the Start Menu and Desktop". IE is very customizable and integrates into the shell (Windows Explorer), and malware writers are very happy about that. Follow Otter's malware removal procedure.

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re: Internet Explorer Problems
Saturday, April 2, 2005 at 10:25 am
Posted by Cheri (10 messages posted)

Is it safe to Disable System Restore? This step makes me nervous.


On Thursday, February 24, 2005 at 8:14 am, Otter wrote:
>

Perform the following:
>


    >
    >
  1. Disable System Restore

  2. >
    >
  3. Perform an online
    >virus scan
    .

  4. >
    >
  5. Download, update, and run these tools:
    >
    > Repeat as necessary until clean.
    >

  6. >
    >
  7. If you still experience problems after doing these steps, download
    >HijackThis and post
    >a log to
    >this forum.

  8. >
    >
  9. To protect against reinfection, download and use these:
    >
    >

  10. >
    >
  11. Optionally Reenable
    >System Restore

  12. >

>


>


> If you encounter any broken links, please inform
> me of them
. Also note that these links direct through my web server to allow
>me to keep them
> up-to-date or post additional info.
>


>
>

The Wereotter


>

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re: Internet Explorer Problems
Saturday, April 2, 2005 at 10:43 am
Posted by Falcon (13489 messages posted)

System Restore is pretty worthless anyway: What happens if your computer is unbootable? No way you'll be ably to use System Restore. What happens even if Interne tExplorer is badly broken? Since System Restore uses IE to display its windows, SR is worthless.

The reason to disable it is to prevent the scanners from finding--and being unable to repair--malware in your restore points. In addition, the restore points are rather useless to you unless you wish to go through the removal again, as they are also infected.

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