I'm stumped, so I've come here for some help please! I'm working on my MIL's new Dell PC. She's had it a few weeks, we've loaded some software [mostly games :), Norton AntiVirus, Earthlink]. Here's what's happening: My active window becomes inactive. This typically happens while connected to the internet. It's the strangest thing - nothing else appears to be happening; no pop-ups, no error messages, no other application opens (that I know of). I might be writing an email, and I've got to move the mouse and click on the email window to make it active again. I've checked Task Manager and there are typically 40+ processes running. I don't know what they all are, but recognize some (like mm_tray, iexplore, msmsgs, etc.). I ran SpyBot and found a few annoyances, deleted all. Problem still occurs. Norton is fully updated and running. Any suggestions? I'm not an expert, but my MIL considers me her tech support.

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browse and peruse this site.  :)  W.
http://www.blackviper.com/WinXP/Archive/xpprofiles.htm

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or go with some of Otter's Goodies.Cant hurt to be sure.  :)  W.
http://www.annoyances.org/exec/forum/winxp/1108484174

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I've run the utilities, and I don't think the problem is spyware/adware/trojans. Everything comes up clean, but the problem still occurs. Any other suggestions? It's driving my MIL (therefore me :) ) absolutely nuts. Thanks


On Friday, March 4, 2005 at 7:12 am, Cat wrote:
>I'm stumped, so I've come here for some help please! I'm working on my MIL's new
>Dell PC. She's had it a few weeks, we've loaded some software [mostly games :), Norton
>AntiVirus, Earthlink].
>
>Here's what's happening: My active window becomes inactive. This typically happens
>while connected to the internet. It's the strangest thing - nothing else appears
>to be happening; no pop-ups, no error messages, no other application opens (that
>I know of). I might be writing an email, and I've got to move the mouse and click
>on the email window to make it active again.
>
>I've checked Task Manager and there are typically 40+ processes running. I don't
>know what they all are, but recognize some (like mm_tray, iexplore, msmsgs, etc.).
>I ran SpyBot and found a few annoyances, deleted all. Problem still occurs. Norton
>is fully updated and running.
>
>Any suggestions? I'm not an expert, but my MIL considers me her tech support.

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Post your HijackThis log. 40 processes is excessive, even with several programs open, so we can at least help you reduce that... (I have just 20, with no programs open)

The Wereotter

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