Remote Assistance Help
Friday, March 4, 2005 at 10:39 am
Posted by Jag
(1 messages posted)
Hello,
I am running Windows XP Home edition. I am trying to get a friend to help me with
my computer using Remote Assitance. He has tried it with me and it has worked, but
when I invite him it says for him, he cannot connect to me. I have tried it numerous
times. I am behind a firewall, and i have tried to forward a port, but it says it
has been already automaticly forwarded. I have turned off my Norton Auto-Protect.
So, what else might I need to do?
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re: Remote Assistance Help
Friday, March 4, 2005 at 4:33 pm
Posted by Daniel
(24 messages posted)
It depends on the firewall. If you're using Norton, try turning it off and seeing
if it works. Also, if you're on a router or your friend is, you'll need to forward
that port. It could also be your friend's PC, I've had that experience before. Try
turning firewalls off on both PCs, and if it exists, forward the port on the router
or disconnect the router and see what happens.
On Friday, March 4, 2005 at 10:39 am, Jag wrote:
>Hello,
>
>I am running Windows XP Home edition. I am trying to get a friend to help me with
>my computer using Remote Assitance. He has tried it with me and it has worked, but
>when I invite him it says for him, he cannot connect to me. I have tried it numerous
>times. I am behind a firewall, and i have tried to forward a port, but it says it
>has been already automaticly forwarded. I have turned off my Norton Auto-Protect.
>So, what else might I need to do?
>
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