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re: Blue screen Wednesday, October 26, 2005 at 2:10 pm Posted by jcw (5124 messages posted) That blue screen with writing all over it is the infamous "blue screen of death" denoting a "stop error" or "system failure" that can be due to many things, but usually problems with hardware or drivers or an interaction of hardware and software. Without knowing what the text is on the screen though, it's hard to say what the precise problem is, much less the fix. Can the laptop boot into safe mode? If yes, do so, and then follow these steps to keep the computer from automatically restarting upon a system failure: Control Panel --> System --> Advanced --> Startup and Recovery --> Settings --> uncheck "Automatically restart" --> Click OK (twice) When the computer does show the blue screen, get all available information, including the stop error name and number (an 8-digit hexadecimal stop error code number such as 0x0000000A or 0x00000050, followed by four other 8-digit hexadecimal numbers in parentheses). On Wednesday, October 26, 2005 at 1:22 pm, Matt Jones wrote: >Hi, my boss has a laptop that has stopped working. When it starts up the windows >logo apears for a few seconds then a blue screen with lots of writing on it apears >for 1 second, to quick to read it then it re-starts again over and over. Does this >mean his hard drive has gone or is it something to do with the boot files? I tried >to get to the command prompt but all that was available was 'Start in safe mode and >comand prompt' or something like that. I wanted to run scan disk. How do I get the >command prompt in wxp home. My next question is if I bought a 2.5" caddy for a laptop >drive can I usb it into my pc to retreive the data? > >Thanks. >Matt. [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:17 pm Posted by rob (721 messages posted) first of all you data is most probably safe - a caddy means you could retrieve data pretty easily - as to the cause of the BSOD....it could be down to a whole host of factors...try to report back on what screen says if you can... On Wednesday, October 26, 2005 at 1:22 pm, Matt Jones wrote: >Hi, my boss has a laptop that has stopped working. When it starts up the windows >logo apears for a few seconds then a blue screen with lots of writing on it apears >for 1 second, to quick to read it then it re-starts again over and over. Does this >mean his hard drive has gone or is it something to do with the boot files? I tried >to get to the command prompt but all that was available was 'Start in safe mode and >comand prompt' or something like that. I wanted to run scan disk. How do I get the >command prompt in wxp home. My next question is if I bought a 2.5" caddy for a laptop >drive can I usb it into my pc to retreive the data? > >Thanks. >Matt. [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:25 pm Posted by jcw (5124 messages posted) Further to my prior reply: I should have included in my prior reply that if you can't boot into safe mode, if the lap-top has WXP SP2, reboot and during the startup repeatedly press the F8 key, and then on the "advanced (startup) options" screen look for an option to disable "automatic restart" so you can turn it off and thereby get to see the contents of the "BSOD' when you reboot. [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:26 pm Posted by Matt Jones (164 messages posted) Hi Rob Thanks for you reply I have posted a couple of message on this forum latley but had no replys. I did try today to read the blue screen but it is to fast. Do you know of a way to pause the screen? I have bid on one of those cd's on ebay that say you can boot up from the cd and diagnose the problem. Do you no if this sort of software would help? Cheers again for the reply. Matt. On Wednesday, October 26, 2005 at 2:17 pm, rob wrote: >first of all you data is most probably safe - a caddy means you could retrieve data >pretty easily - as to the cause of the BSOD....it could be down to a whole host of >factors...try to report back on what screen says if you can... > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:31 pm Posted by Matt Jones (164 messages posted) Ok thanks I will look for that. I presume F8 is the bios set up screen? I did look in here but I was not looking for that section. I will look tomorrow. Cheers. On Wednesday, October 26, 2005 at 2:25 pm, jcw wrote: >Further to my prior reply: > I should have included in my prior reply that if you can't boot into safe mode, >if the lap-top has WXP SP2, reboot and during the startup repeatedly press the F8 >key, and then on the "advanced (startup) options" screen look for an option to disable >"automatic restart" so you can turn it off and thereby get to see the contents of >the "BSOD' when you reboot. [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:50 pm Posted by jcw (5124 messages posted) F8 usually is the key to press to raise the advanced or startup options screen (not the BIOS). On Wednesday, October 26, 2005 at 2:31 pm, Matt Jones wrote: >Ok thanks I will look for that. I presume F8 is the bios set up screen? I did look >in here but I was not looking for that section. I will look tomorrow. > >Cheers. > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 2:52 pm Posted by Matt Jones (164 messages posted) Hi JCW I just remembered my boss had said the hard drive was ticking loudly yesterday before it would not start. hen I try to enter safe mode a black dos type screen appears and a load of directory files fly by and then re-starts again going back to the page of start up options. i will try the bios option tomorrow to stop it from re-starting. Do you or anybody else out there no of a good book that would detail things like the blue screen of death etc. Am I better off looking at an A+ course or something? Cheers. Thanks for your reply. On Wednesday, October 26, 2005 at 2:10 pm, jcw wrote: >That blue screen with writing all over it is the infamous "blue screen of death" >denoting a "stop error" or "system failure" that can be due to many things, but usually >problems with hardware or drivers or an interaction of hardware and software. Without >knowing what the text is on the screen though, it's hard to say what the precise >problem is, much less the fix. Can the laptop boot into safe mode? If yes, do >so, and then follow these steps to keep the computer from automatically restarting >upon a system failure: > Control Panel --> System --> Advanced --> Startup and Recovery --> Settings >--> uncheck "Automatically restart" --> Click OK (twice) > When the computer does show the blue screen, get all available information, including >the stop error name and number (an 8-digit hexadecimal stop error code number such >as 0x0000000A or 0x00000050, followed by four other 8-digit hexadecimal numbers in >parentheses). > > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 3:01 pm Posted by Matt Jones (164 messages posted) I don't remember an advanced start up option in the F8 menu just the usual safe mode, normal mode etc. But I will look again tomorrow. Thanks. On Wednesday, October 26, 2005 at 2:50 pm, jcw wrote: >F8 usually is the key to press to raise the advanced or startup options screen (not >the BIOS). > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 4:20 pm Posted by jcw (5124 messages posted) The advanced (or start-up) options screen shows the safe mode, etc. options. See the screen-shot at: -->   http://www.webtree.ca/windowsxp/repair_xp.htm (at its top, click on "How to access safe mode") On Wednesday, October 26, 2005 at 3:01 pm, Matt Jones wrote: >I don't remember an advanced start up option in the F8 menu just the usual safe mode, >normal mode etc. But I will look again tomorrow. > >Thanks. > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 4:31 pm Posted by Matt Jones (164 messages posted) Hi JCW that looks like a useful site. Yes the screen does look like that but I still don't see the option to stop the computer from re-starting so I can read the blue screen. I have clicked all the options available to me on that screen. Matt. On Wednesday, October 26, 2005 at 4:20 pm, jcw wrote: >The advanced (or start-up) options screen shows the safe mode, etc. options. > See the screen-shot at: > -->   http://www.webtree.ca/windowsxp/repair_xp.htm > (at its top, click on "How to access safe mode") > > > > [Reply or follow-up to this message] re: Blue screen Wednesday, October 26, 2005 at 4:56 pm Posted by georgemason (93 messages posted) Sounds -rather, looks- like you have the same problem as I... It'd be great if you posted some specifications of the comp, as well as what was last done, or what new thing that was previously installed/run/etc before continuous BSODs. As I said, your problem is almost exactly the same as mine, does the comp wait an eternity before the first system info shows on the monitor?? My bloody problem is believed to be caused by a nvidia driver function or whatnot, at least it began from that. Does your STOP say somethings about PAGE_FAULT_IN_NONPAGED, etc.? I'd know more, but I still haven't fixed that comp of mine yet... "The first wealth is health." -Emerson ==== Salutes, gregor. [Reply or follow-up to this message] re: Blue screen Thursday, October 27, 2005 at 9:54 am Posted by jcw (5124 messages posted) If the option to keep the computer from rebooting isn't listed on the Advanced Options screen, the laptop doessn't have WinXP SP2. You wern't able to boot into safe mode? How about safe mode with command prompt? On Wednesday, October 26, 2005 at 4:31 pm, Matt Jones wrote: > >Hi JCW that looks like a useful site. Yes the screen does look like that but I still >don't see the option to stop the computer from re-starting so I can read the blue >screen. I have clicked all the options available to me on that screen. > >Matt. > > [Reply or follow-up to this message] re: Blue screen Thursday, October 27, 2005 at 11:47 am Posted by Matt Jones (164 messages posted) Hello again, I was wrong about the Advanced start up I thought I was on it each time the computer started up but when I pressed F8 I got all the other options. I managed to do what I was told and here is what the blue screen says. UNMOUNTABLE_BOOT_VOLUME Stop: 0X000000ED ( 0X82F68900, 0XC000000E, 0X00000000, 0X00000000 ) the 3rd set of numbers sometimes ends in a 6 and other times in an E. I loaded the wxp disk and tried to run a repair there was an error on the disk and I got a new blu screen message. Problem caused by the following Partmgr.sys Stop: 0X000000CE (0XF8C0667, 0X000000, 0XF87C0667, 0X00000000 ) DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION The ticking was back on the hard drive for a bit then it went away. Just to be clear I have tried every option in the Advanced start up and none of them will load windows. I hope this gets us a bit further. Thanks again for your help. One quick question I am looking at new Hard drives for the laptop and see there are two different thicknesses am I right in saying that the 9.5mm thick drive is the one to get for a Dell dimensions 8100. Its about 3-4 years old. I am presuming the 11.5mm drives are older machines. Thanks again. Mathew. On Thursday, October 27, 2005 at 9:54 am, jcw wrote: >If the option to keep the computer from rebooting isn't listed on the Advanced Options >screen, the laptop doessn't have WinXP SP2. > You wern't able to boot into safe mode? How about safe mode with command >prompt? > > > [Reply or follow-up to this message] re: Blue screen Thursday, October 27, 2005 at 12:28 pm Posted by jcw (5124 messages posted) I don't recall if you said before - do you have a WinXP full install CD, or a recovery CD from the manufacturer of the computer (DELL?) ? The first stop error you gave is discussed in MS KB Art. 297185 at: http://support.microsoft.com/?kbid=297185 I'd start there before addressing the 2nd stop error. If you don't have a full install CD for the version of XP on the laptop, can you borrown one? You might be able to effect the repair using a borrowed CD for WinXP. As to your last "quick" question, I'd guess the same as you presume, BUT you should check with the laptop manufacturer before making a final decision. On Thursday, October 27, 2005 at 11:47 am, Matt Jones wrote: >Hello again, I was wrong about the Advanced start up I thought I was on it each time >the computer started up but when I pressed F8 I got all the other options. > >I managed to do what I was told and here is what the blue screen says. UNMOUNTABLE_BOOT_VOLUME >Stop: 0X000000ED ( 0X82F68900, 0XC000000E, 0X00000000, 0X00000000 ) the 3rd set of >numbers sometimes ends in a 6 and other times in an E. > >I loaded the wxp disk and tried to run a repair there was an error on the disk and >I got a new blu screen message. Problem caused by the following Partmgr.sys Stop: >0X000000CE (0XF8C0667, 0X000000, 0XF87C0667, 0X00000000 ) DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION > >The ticking was back on the hard drive for a bit then it went away. Just to be clear >I have tried every option in the Advanced start up and none of them will load windows. > >I hope this gets us a bit further. > >Thanks again for your help. >One quick question I am looking at new Hard drives for the laptop and see there are >two different thicknesses am I right in saying that the 9.5mm thick drive is the >one to get for a Dell dimensions 8100. Its about 3-4 years old. I am presuming the >11.5mm drives are older machines. > >Thanks again. >Mathew. > > > [Reply or follow-up to this message] re: Blue screen Thursday, October 27, 2005 at 12:42 pm Posted by Matt Jones (164 messages posted) Hi JCW I did all the things that the mircosoft page says to do today at work. The only differance is I didn't put the /r at the end of chkdsk do you think this would of made a difference? I presume this means repair. I did the fix boot thing and it said it was succssesful but the errors where still the same. Matt. On Thursday, October 27, 2005 at 12:28 pm, jcw wrote: >I don't recall if you said before - do you have a WinXP full install CD, or a recovery >CD from the manufacturer of the computer (DELL?) ? The first stop error you gave >is discussed in MS KB Art. 297185 at: >http://support.microsoft.com/?kbid=297185 > I'd start there before addressing the 2nd stop error. > If you don't have a full install CD for the version of XP on the laptop, can you >borrown one? You might be able to effect the repair using a borrowed CD for WinXP. > As to your last "quick" question, I'd guess the same as you presume, >BUT you should check with the laptop manufacturer before making a final decision. > > > > [Reply or follow-up to this message] re: Blue screen Thursday, October 27, 2005 at 1:10 pm Posted by jcw (5124 messages posted) Yes; the /r switch for the chkdsk command locates bad sectors and recovers readable information. Run the chkdsk command again, this time with the /r switch. If still no good, run the fixboot command again as given in the MS KB Article. On Thursday, October 27, 2005 at 12:42 pm, Matt Jones wrote: >Hi JCW I did all the things that the mircosoft page says to do today at work. The >only differance is I didn't put the /r at the end of chkdsk do you think this would >of made a difference? I presume this means repair. I did the fix boot thing and it >said it was succssesful but the errors where still the same. > >Matt. > > > [Reply or follow-up to this message] re: Blue screen Monday, October 31, 2005 at 2:01 pm Posted by Matt Jones (164 messages posted) Hello again I have done the chkdsk r/ and it stopped at around 59% and said it had found parts of the disk to be permanently damaged. So I think I am going to give up on it. The drive that is in it is 12.5mm thick I need to know if I can fit a 9.5mm drive in its place or do I have to buy another 12.5mm drive. For example is there any other dimension changes that might cause a problem fitting it in to the laptop caddie? A quick response would be much appreciated. Regards. Matt. On Thursday, October 27, 2005 at 12:42 pm, Matt Jones wrote: >Hi JCW I did all the things that the mircosoft page says to do today at work. The >only differance is I didn't put the /r at the end of chkdsk do you think this would >of made a difference? I presume this means repair. I did the fix boot thing and it >said it was succssesful but the errors where still the same. > >Matt. > > > [Reply or follow-up to this message] continious rebooting Tuesday, August 14, 2007 at 8:41 am Posted by Dahiru (1 messages posted) Hi, my friend has a laptop that has stopped working. When it starts up it takes me to the following options: we appologise for the inconviniences, but windows did not starts successfully............. if your computer stpos responding, restarted unexpectedly, or was........ if previous startup attempt was interuppted due power failure or because the ....... safe mode safe mode with networking safe mode with command prompt Last known good configuration starts windows normally, the windows logo apears for a few seconds then a blue screen with lots of writing on it apears for about one second, unable to read it then it re-starts again over and over. o/s is winXP prof. Thanks. Dahiru [Reply or follow-up to this message] re: continious rebooting Tuesday, August 14, 2007 at 9:03 am Posted by MartinM (7551 messages posted) Please start a new thread for your question. This one is 2 years old. 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