I recently read a tip that folks won't follow the branches of an old thread very 
far to find a current response, so thought perhaps it was better to start a new/follow-up 
discussion as the original has been going since 2002 and seems rather abandoned now. 
 I've referenced the old title, but updated the Subject line to reflect my still 
unresolved problem.  

After a drive-by auto update, our laptop audio was repaired with a System Restore 
(no missing Plug and Play Software Device Enumerator involved,) then we moved on 
to fix a brand new custom-built w/onboard sound -- it now has a PnP (Swenum) and 
audio thanks to the words of wisdom in the previous thread, but is still locking 
up every fifteen minutes after an XP repair following uninstallation of SP2 (which 
immediately preceded the loss of audio and annihilation of the PnP.)  

Yet another victim of auto-updates (second custom-built system running SP1 - three 
years old/onboard sound) is waiting in the wings for a fix:

Driver install directly from the VIA site indicates the sound card isn't enabled 
in the BIOS, although it is and has been for over two years.  Only the MS Kernel 
System Audio Device is working -- the other three essential components (according 
to the NAD thread) are grayed out.  That includes MS Kernel Audio Splitter/Wave Audio 
Mixer and WINMM WDM Audio Compatibility Driver.  I've uninstalled them, but they 
disappear never to resurface again until I uninstall/reinstall the AC'97.

When the third machine went down, I called MicroSoft and was actually granted free 
sessions with the techs.  They agreed that it was obviously an update glitch, but 
had no record of it, even though someone in the other thread mentioned the fact that 
MS hadn't been able to affect either a prevention or a cure.  Two techs and many, 
many hours later, I personally fixed the audio problems on two separate machines 
using the advice in the original NAD thread; the techs at MS seem to have given up 
on the third system (even though I gave 'em a link to Annoyances.org!)  If MS can't 
reconcile its own in-house-activated problems, then I suppose it's up to Obi-wan 
to help me because right now, he's my only hope.

Until later, Amigos...  

Tip: Run a free scan for common Windows errors ad

re: Windows doesn't recognize sound card enabled in BIOS (was Windows reports ''no audio device'') Monday, December 19, 2005 at 12:33 pm Posted by Jake (713 messages posted) Not that I'm defending MS Techs or any such thing but sometimes it is really hard to fix a "box" without it being right in front of me. I can go back and forth all day on a board or the phone and not be able to fix something that I can fix as soon as it is sitting in front of me. Jake Your mileage may vary On Monday, December 19, 2005 at 9:35 am, Penne wrote: >I recently read a tip that folks won't follow the branches of an old thread very >far to find a current response, so thought perhaps it was better to start a new/follow-up >discussion as the original has been going since 2002 and seems rather abandoned now. > I've referenced the old title, but updated the Subject line to reflect my still >unresolved problem. > >After a drive-by auto update, our laptop audio was repaired with a System Restore >(no missing Plug and Play Software Device Enumerator involved,) then we moved on >to fix a brand new custom-built w/onboard sound -- it now has a PnP (Swenum) and >audio thanks to the words of wisdom in the previous thread, but is still locking >up every fifteen minutes after an XP repair following uninstallation of SP2 (which >immediately preceded the loss of audio and annihilation of the PnP.) > >Yet another victim of auto-updates (second custom-built system running SP1 - three >years old/onboard sound) is waiting in the wings for a fix: > >Driver install directly from the VIA site indicates the sound card isn't enabled >in the BIOS, although it is and has been for over two years. Only the MS Kernel >System Audio Device is working -- the other three essential components (according >to the NAD thread) are grayed out. That includes MS Kernel Audio Splitter/Wave Audio >Mixer and WINMM WDM Audio Compatibility Driver. I've uninstalled them, but they >disappear never to resurface again until I uninstall/reinstall the AC'97. > >When the third machine went down, I called MicroSoft and was actually granted free >sessions with the techs. They agreed that it was obviously an update glitch, but >had no record of it, even though someone in the other thread mentioned the fact that >MS hadn't been able to affect either a prevention or a cure. Two techs and many, >many hours later, I personally fixed the audio problems on two separate machines >using the advice in the original NAD thread; the techs at MS seem to have given up >on the third system (even though I gave 'em a link to Annoyances.org!) If MS can't >reconcile its own in-house-activated problems, then I suppose it's up to Obi-wan >to help me because right now, he's my only hope. > >Until later, Amigos... [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum