re: boot up
Friday, March 17, 2006 at 1:07 pm
Posted by Mark
(1810 messages posted)
Can you tell us when it started and are there any error messages? Did you install
any new programs?
Since you cannot get to your OS then the best thing that you can do is run a repair
using the guidelines as outlined here.
On Friday, March 17, 2006 at 8:14 am, Andrew wrote:
>My computer freezes on the xp screen, and does not boot up ,I have tried to start
>it in safe mode and also last known useable setting with no luck just freezes on
>the xp screen again
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re: boot up
Friday, March 17, 2006 at 1:30 pm
Posted by el Jefe
(8 messages posted)
Andrew,
My daughter had a problem with her computer in that it wouldn't start beyond the
windows xp screen. What caused this were numerous viruses she picked up using music
download sites.
When windows xp freezes, press ctrl-alt-del to bring up the task manager then click
on processes. You should find drwtsn32 as a process. drwtsn32 is the error reporting
software microsoft uses and it may be stopping windows from going beyond an error
point in wndows startup. Right click on drwtsn32 and delete drwtsn32 from the process
list.
Hopefully windows will then continue with its startup and get you to the desktop.
Also, when in the task manager and process list, write down process names that seem
strange and use google to search on these names. You may find that viruses and adware
is starting with windows and bollixing it up.
If you see strange process names that aren't found through googling, these are most
likely hashed addresses windows has stored in it prefetch file. The prefetch file
should be cleared every once in a while and deleting the contents of this file will
take those hashed addresses away and clear some of the crap out of windows' process
list.
Also, to clear any viruses and adware from your computer, get the write-ups from
symantec and use their instructions on removing these things.
Good luck,
wmckce.
Thanks for all you work - really like this site, el Jefe10.
On Friday, March 17, 2006 at 8:14 am, Andrew wrote:
>My computer freezes on the xp screen, and does not boot up ,I have tried to start
>it in safe mode and also last known useable setting with no luck just freezes on
>the xp screen again
[Reply or follow-up to this message]
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