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Clarification requested Friday, March 17, 2006 at 10:47 am Posted by jcw (5124 messages posted) With so little information given in your message and possible mis-understanding of terminology, let's clarify your situation. -- You are a XP-Pro user? -- Your computer is not a server? -- You cannot get "onto AOL" - which means what exactly? -- What other misbehavior, if any, are you having with your computer? Be specific. -- Have you scanned your computer system for vires and malware, and if so, what were the results? FYI: what you called a "worm" is a security buffer overflow vulnerability discussed at: http://xforce.iss.net/xforce/xfdb/22985 http://seer.support.veritas.com/docs/279553.htm On Friday, March 17, 2006 at 9:30 am, el Jefe wrote: >I have a DoS that stops me from getting onto AOL. The worm is named: "Veritas Netbackup >Shared Library BO". I was wondering if anybody has any idea on how to get this out >of the system. [Reply or follow-up to this message] re: Clarification requested Friday, March 17, 2006 at 1:11 pm Posted by el Jefe (8 messages posted) jcw - thank you for your response. I am running windows xp home sp2. My computer is not s server. AOL starts up and gets all the way to checking the password. From there AOL drops off due to Norton Anti-Virus closing the offending program (AOL) due to what it says is a worm attack on the Veritas Netbackup Shared Library BO. The desktop computer is not showing any other 'mis-behaviour'. I have done a complete scan of the computer using the latest Norton Live Update software (up until the time I couldn't get on the internet - two days ago.) As a note the Norton AV scans the computer every other day. The results of the AV scan turnined up nothing unusual. I have checked the sites you recommended, problem is I don't see anything explicitly names windows xp home pertaining to the 'fix'. Thanks, wmckce. Thanks for all you work - really like this site, el Jefe10. On Friday, March 17, 2006 at 10:47 am, jcw wrote: > >With so little information given in your message and possible mis-understanding of >terminology, let's clarify your situation. >-- You are a XP-Pro user? >-- Your computer is not a server? >-- You cannot get "onto AOL" - which means what exactly? >-- What other misbehavior, if any, are you having with your computer? Be specific. >-- Have you scanned your computer system for vires and malware, and if so, what were >the results? > >FYI: what you called a "worm" is a security buffer overflow vulnerability discussed >at: > http://xforce.iss.net/xforce/xfdb/22985 > http://seer.support.veritas.com/docs/279553.htm > > > > [Reply or follow-up to this message] Try this . . . Friday, March 17, 2006 at 2:09 pm Posted by jcw (5124 messages posted) First, reboot, and then empty the recycle bin, delete the temp files and temp internet files for all user-accounts on the computer, and delete the temp files in the Windows\Temp folder. (You may keep in the recycle bin or any folder for temp files any files that you know to be safe.) Disable or turn-off NAV's resident/active monitoring feature. Make sure that your firewall is on and active. Have all programs closed. Now open your browser and try to connect to AOL - can you do it? [Reply or follow-up to this message] re: Try this . . . Friday, March 17, 2006 at 3:17 pm Posted by el Jefe (8 messages posted) Hi jcw, I did everything you suggested and i am now on line. i went to yhe nav site and downloaded all the updates and installed them - problem still exists. My next step is to try the windows updates, although this computer is on automatic update. Thanks again for all your help - wmckce. Thanks for all you work - really like this site, el Jefe10. On Friday, March 17, 2006 at 2:09 pm, jcw wrote: >First, reboot, and then empty the recycle bin, delete the temp files and temp >internet files for all user-accounts on the computer, and delete the temp files in >the Windows\Temp folder. (You may keep in the recycle bin or any folder for temp >files any files that you know to be safe.) >Disable or turn-off NAV's resident/active monitoring feature. >Make sure that your firewall is on and active. >Have all programs closed. >Now open your browser and try to connect to AOL - can you do it? [Reply or follow-up to this message] re: Try this . . . Friday, March 17, 2006 at 3:41 pm Posted by jcw (5124 messages posted) If your system is clean, and if you are not having any other problems, getting NAV updates probably won't solve the problem, and getting MS updates certainly won't solve the problem. The problem stems from NAV detecting a problem in connecting to AOL, and you will need to explore those two entities (e.g. their respective tech help and web-sites) for the solution, or keep your active resident monitoring feature in NAV turned-off. I don't believe your problem is one directly with WinXP. On Friday, March 17, 2006 at 3:17 pm, el Jefe wrote: >Hi jcw, >I did everything you suggested and i am now on line. i went to yhe nav site and >downloaded all the updates and installed them - problem still exists. My next step >is to try the windows updates, although this computer is on automatic update. >Thanks again for all your help - wmckce. > > > > Thanks for all you work - really like this site, el Jefe10. [Reply or follow-up to this message] re: Try this . . . Friday, March 17, 2006 at 7:05 pm Posted by el Jefe (8 messages posted) jcw - thanks for all the effort - not sure how the veritas shared library problem actually affects the computer. The thing is acting normally and I continue to watch the current version run and task processes. Again, thanks for all your help, wmckce. Thanks for all you work - really like this site, el Jefe10. On Friday, March 17, 2006 at 3:41 pm, jcw wrote: >If your system is clean, and if you are not having any other problems, getting >NAV updates probably won't solve the problem, and getting MS updates certainly won't >solve the problem. The problem stems from NAV detecting a problem in connecting >to AOL, and you will need to explore those two entities (e.g. their respective tech >help and web-sites) for the solution, or keep your active resident monitoring feature >in NAV turned-off. I don't believe your problem is one directly with WinXP. > > > [Reply or follow-up to this message] re: Denial of Service (DoS) Friday, March 17, 2006 at 11:27 pm Posted by dan (379 messages posted) You need an update fr Symantec. Read this but I guess u need to translate it. On Friday, March 17, 2006 at 9:30 am, el Jefe wrote: >I have a DoS that stops me from getting onto AOL. The worm is named: "Veritas Netbackup >Shared Library BO". I was wondering if anybody has any idea on how to get this out >of the system. [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum