The other day my computer crashed and now every time I try to turn it on it will proceed as if it is about to start and then a screen appears that tells me that my computer has failed to start successfully and that might be due to a hardware/software problem. It gives me the options to run in safe mode, last known good config, and start normally by using the arrows. Every time I try to use the arrows to make it start they do not work. I made sure my keyboard was plugged in but really I am not a computer person and I need help! I think it might have to do with memory?!? I would appreciate any help you guys could give me, I'm clueless about these things. Thank you!

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Is connected to the computer via USB?  If it is, you might want to check in the bios 
to make sure that the option for usb keyboard is enabled or you won't be able to 
use keyboard during post or trying to get into safe mode.  You will only be able 
to use it once it gets into windows.







On Tuesday, July 4, 2006 at 9:27 pm, Danielle wrote:

>The other day my computer crashed and now every time I try to turn it on it will 

>proceed as if it is about to start and then a screen appears that tells me that 
my 

>computer has failed to start successfully and that might be due to a hardware/software 

>problem. It gives me the options to run in safe mode, last known good config, and 

>start normally by using the arrows. Every time I try to use the arrows to make it 

>start they do not work. I made sure my keyboard was plugged in but really I am not 

>a computer person and I need help! I think it might have to do with memory?!? I 
would 

>appreciate any help you guys could give me, I'm clueless about these things. Thank 

>you! 

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I went into bios and enabled usb emulation and was able to move the cursor on the start up options screen. Now, whether I choose normal, safe mode, or last known config my computer restarts.

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If you have a genuine MS XP CDROM, use it to start the computer into the Recovery 
Console and then run checkdisk /r to check for and repair file system errors.

If no XP CDROM but have a floppy disk drive, then use the 6-boot floppy utility to 
make a set of 6 boot floppies.  They have the Recovery Console on them:  
http://support.microsoft.com/kb/310994/en-us

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