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re: THANK YOU for this tip!!! Monday, July 2, 2007 at 12:53 pm Posted by Dan Sarandrea, MCSE (7132 messages posted) Windows XP's Online Crash Analysis is on my personal list of the 5 best things about Windows XP. Microsoft actually analyzes the data from the reports and has corrected quite a few problems. Just the other day a customer called to say that his normally very reliable XP Pro computer blue-screened as he was trying to work with a Lan Fax program. I remoted in and tried it myself, also seeing the bluescreen. After the computer restarted, OCA displayed a dialog box of what was wrong, what program caused the problem, and what MS KB I needed to read to fix the problem. Now that's a useful feature!!! (Turned out there was a problem with an incompatibility with a Ricoh Lan Fax driver and a recent Windows Update....off to the KB to get the fix, boom, done in less than 5 minutes.) This type of report-analysis-fix feature does rely heavily on people sending in those reports, though, so I would encourage you to keep doing so. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Monday, July 2, 2007 at 5:01 pm Posted by Helen~ (2626 messages posted) Hi Dan, I wish MS had been as reliable when a KB update broke my Realtec AC97 Audio. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Monday, July 2, 2007 at 11:26 pm Posted by Anonymouse (412 messages posted) Did it need the update to break? :) I ask because the AC'97 device has been spontaneously disappearing from my laptop since I got it in 2004 - the first time it happened was before I applied any upgrades. The only cure I've found is to shut down completely and boot up again, or uninstall the damn thing via Device Manager and then reinstall it. On Monday, July 2, 2007 at 5:01 pm, Helen~ wrote: >Hi Dan, > >I wish MS had been as reliable when a KB update broke my Realtec AC97 Audio. > > [Reply or follow-up to this message] re: THANK YOU for this tip!!! Monday, July 2, 2007 at 11:37 pm Posted by werner (7097 messages posted) fact remains that a KB wreaked Havoc with that Audio Device. :) werner List of Lists [Reply or follow-up to this message] re: THANK YOU for this tip!!! Monday, July 2, 2007 at 11:51 pm Posted by NigelHH (1324 messages posted) Which one? I have that audio device, but have never had a problem with it. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 5:33 am Posted by Helen~ (2626 messages posted) I've never had a problem with the Realtec Audio until the KB 925902. I did a simple Restore Point to repair it and haven't had a problem since. Here are some links regarding the KB update glitch. http://talkback.zdnet.com/5208-12691-0.html?forumID=1&threadID=32146&messageID=592865&start=-27 http://it.slashdot.org/article.pl?sid=07/04/04/1256229 http://support.microsoft.com/kb/935448/ [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 5:41 am Posted by Helen~ (2626 messages posted) See this explanation. http://www.annoyances.org/exec/forum/winxp/1183466004 [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 6:37 am Posted by Dan Sarandrea, MCSE (7132 messages posted) This particular problem was fixed by both a fix from MS and an updated Lan Fax program file from Ricoh. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 6:56 am Posted by Helen~ (2626 messages posted) Thanks Dan, I think that I had a link to the MS repair, but decided to simply avoid that KB925902 update altogether. So far nothing has crashed nor gone up in smoke. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 9:27 am Posted by werner (7097 messages posted) Yep,thats the one.Couldn't find it.(Too many Bookmarks) lol werner List of Lists [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 6:45 pm Posted by NigelHH (1324 messages posted) Thanks for the info. If I ever strike it I will know where to look. It looks like Microsoft did finally fix it. [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 6:51 pm Posted by Helen~ (2626 messages posted) You might want to bookmark Microsoft's 'fix' for their mischief. http://www.microsoft.com/downloads/details.aspx?familyid=74AD4188-3131-429C-8FCB-F7B3B0FD3D86&displaylang=en [Reply or follow-up to this message] re: THANK YOU for this tip!!! Tuesday, July 3, 2007 at 7:28 pm Posted by NigelHH (1324 messages posted) Thanks, I'll add it to my ever-expanding list. Though unless it refers to the properties panel for the device, I have never encountered the "Realtek Audio Control Panel" [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum