When I sign into my name, all I see is the mouse pointer and the background. I cant press ctrl>alt>del because my task manager has been disabled by my administrator. what can i do?

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Is this your personal computer or a work/school computer?

Neurons that fire together, wire together. (Posted with Opera)

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it's my computer.

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Just wanted to be sure. Since it it your computer, YOU are the Administrator! What you have is a malware problem!

Does the "Windows Key" of the keyboard bring up the Start Menu?

Neurons that fire together, wire together. (Posted with Opera)

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Out of the blue they wont show?What did you do with the machine?







On Tuesday, August 28, 2007 at 7:55 am, Andrea wrote:

>When I sign into my name, all I see is the mouse pointer and the background. I cant 

>press ctrl>alt>del because my task manager has been disabled by my administrator. 

>what can i do? 

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i didn't do anything! it's so strange.

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no. i tried it.

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Have you tried to boot to "Safe Mode?" If you can, log into the ADMINISTRATOR account.

Neurons that fire together, wire together. (Posted with Opera)

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ok. then what?

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Cool! Now get this:http://www.softpedia.com/progDownload/RRT-Remove-Ristrictions-Tool-Download-68926.html

It will restore your Taskmanager. Once Taskmanager is working again, use File>New Task (RUN) and type: explorer.exe

Might not work in some cases, but it is worth a try. If it does work, your Taskbar and Start menu will reappear. If not, use the "Run" feature of Taskmanager to go here:

http://www.geekstogo.com/forum/Must-Read-Before-Posting-Hijackthis-Log-t2852.html

After following all the instructions, post a HiJackThis log here:

http://www.geekstogo.com/forum/Malware-Removal-HijackThis-Logs-Go-Here-f37.html

Free registration is required, but you will be helped by a trained malware removal specialist.

Posting a HJT log elsewhere in the forum will only delay the help you need.

Good luck, and happy hunting.

Neurons that fire together, wire together. (Posted with Opera)

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quick question. where do i type that website in?

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Just type in iexplore.exe to run IE. then use it in the normal way. (or firefox.exe or opera. exe--whatever you've got)

Neurons that fire together, wire together. (Posted with Opera)

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what do you mean by post a log. how do i do it?

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That's a good question.. what can I do. We have no way of knowing, whether you're 
trying to bypass restrictions you have no right to. It doesn't seem likely that all 
of sudden you'd get that type of message, when you try to logon.

Were you able to get past the desktop last time you booted up? If so, what was the 
last thing done, had you made any changes? Have you tried last known Good Configuration? 
Do you have System Restore enabled?

As far as I know, malware infections don't place those type of restrictions. It's 
usually restrictions on accessing the Ctrl Panel, or your directories, i.e. Windows 
Explorer.
/font>

Blocking Unwanted Parasites with a Hosts File

Doc, we can't take anyone's word for it, that they're being truthful about that... 
not ever. After all, anyone who's trying to bypass restrictions is going to lie about 
it. They come to the forums all the time, but this info. can just as easily be found 
online by using a search engine.

I'm not saying Andrea couldn't possibly be telling the truth, but we have no way 
of knowing. You've gotta admit she's being quite vague about details.



Blocking Unwanted Parasites with a Hosts File

maybe too simple, but possibly worth a try :

Desktop icons : right click on desktop, select "arrange icons by" then tick "show 
desktop icons"

Taskbar : take cursor to bottom of screen, if changes to vertical arrows, left click 
and drag upwards to make taskbar re-appear, right click taskbar and tick "lock the 
taskbar"

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I am having the same problem. It is a virus (worm) or backdoor trojan. The only thing I can do is wipe my computer C drive clean. you lose all pictures and documents but at least the computer is usable then.


On Tuesday, August 28, 2007 at 7:55 am, Andrea wrote:
>When I sign into my name, all I see is the mouse pointer and the background. I cant
>press ctrl>alt>del because my task manager has been disabled by my administrator.
>what can i do?

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The instructions at Geeks to Go explain how to use HiJackThis. Once registered there, open a new topic in the proper section, explain your problem and what you have done so far. "Paste" the log from Notepad into the thread.

Bald Eagle: Yes, having "Taskmanager disabled by Administrator" is a very common malware symptom these days.

Neurons that fire together, wire together. (Posted with Opera)

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lavon--please start your own thread. Difficult enough to work one problem per thread. Thanks.

Neurons that fire together, wire together. (Posted with Opera)

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Andrea, if you have not been able to get Task Manager working, try this:

Use regedit to change the value of this key from 1 to 0.

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System

DisableTaskMgr from 1 to 0

More fixes here: http://www.dougknox.com/security/

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