If I stay connected to the Internet (DSL) and shut down or restart the computer it will freeze at the Windows loading screen , however if I turn off the internet before shutting down or restarting then it will start up fine. Also if , after shutting down, I turn the machine off via the main rear switch for about 4 sec. and then turn it on it will boot up fine. Any thoughts ?

[Reply or follow-up to this message]

If you are not connected through a broadband router, but straight to the modem, Windows 
can/will freeze while it is waiting for the ISP to assign an IP address.  This was 
a common problem with older modems that didn't have, or were not enabled with an 
internal router, and coonected to the ISP with an always on connection.  If your 
account is one in which the computer has to log in, then your machine is probably 
going through this process when booting up.

Not sure why turning off the PSU switch makes a difference unless powering down is 
effecting the hardware or NIC (Network Interface Card) in the machine.  A bad NIC 
can cause a problem in connecting to the network also.  If you are having other problems 
or corrupted downloads while online, this may be an issue..

If you do have a broadband router connected between the modem and your PC (always 
the safest and recommended way on broadband if your modem doesn't have it built-in 
with a firewall), then the router may be having some issus in assigning an IP address.

Bad cables can also have a negative effect.  To be sure, try another known good cable.. 
 They should have never been kinked tightly.  The ones that the phone company includes 
in their kits are a classic example of what should never be done to a LAN cable. 
 Bending sharply can disturb the twist on the conductors which is essential for proper 
operation.  LAN cables should never be coiled or bent tighter than 1 inch in diameter. 
 I make all of my own cable from bulk rolls which have not been bent sharply.  Has 
made a big diff on my LAN's, especially since they are 1 gig system(s)..

There could be other issues, but gets more difficult to diagnose over a forum without 
a lot more info..  







On Friday, October 12, 2007 at 9:30 am, Brenda Anderson wrote:

>If I stay connected to the Internet (DSL) and shut down or restart the computer 
it 

>will freeze at the Windows loading screen , however if I  turn off the internet 
before 

>shutting down or restarting then it will start up fine.

>Also if , after shutting down, I turn the machine off via the main rear switch for 

>about 4 sec. and then turn it on it will boot up fine.

>

>Any thoughts ? 

[Reply or follow-up to this message]

I am connected through a Router and have no problems connecting. It is as if there is still something held in memory and the only way to clear it is to remove power to the computer. Thanks Brenda


On Friday, October 12, 2007 at 10:01 am, C K wrote:
>If you are not connected through a broadband router, but straight to the modem, Windows
>can/will freeze while it is waiting for the ISP to assign an IP address. This was
>a common problem with older modems that didn't have, or were not enabled with an
>internal router, and coonected to the ISP with an always on connection. If your
>account is one in which the computer has to log in, then your machine is probably
>going through this process when booting up.
>
>Not sure why turning off the PSU switch makes a difference unless powering down is
>effecting the hardware or NIC (Network Interface Card) in the machine. A bad NIC
>can cause a problem in connecting to the network also. If you are having other problems
>or corrupted downloads while online, this may be an issue..
>
>If you do have a broadband router connected between the modem and your PC (always
>the safest and recommended way on broadband if your modem doesn't have it built-in
>with a firewall), then the router may be having some issus in assigning an IP address.
>
>Bad cables can also have a negative effect. To be sure, try another known good cable..
> They should have never been kinked tightly. The ones that the phone company includes
>in their kits are a classic example of what should never be done to a LAN cable.
> Bending sharply can disturb the twist on the conductors which is essential for proper
>operation. LAN cables should never be coiled or bent tighter than 1 inch in diameter.
> I make all of my own cable from bulk rolls which have not been bent sharply. Has
>made a big diff on my LAN's, especially since they are 1 gig system(s)..
>
>There could be other issues, but gets more difficult to diagnose over a forum without
>a lot more info..
>
>
>

[Reply or follow-up to this message]

RAM memory is volatile so even a warm boot clears it out.  Windows trying to load 
into defective RAM, not that is a possibility, but you should have other issues or 
BSODs while it is running if that is the case.  The memory has to be a different 
type to retain a "state" for that to be happening, and that type  will not work in 
a PC.  There is something else going on.

Would have to physically bench the machine and test it myself to see what the trouble 
may be without more info sadly enough.  Any piece of hardware, or the motherboard 
itself could be the possible source.  The only thing a tech could do is test or swap 
parts to eliminate a hardware source as the possible cause.

You can test your memory with this:

http://oca.microsoft.com/en/windiag.asp

Make sure to read all of the documentation before using it though..







On Friday, October 12, 2007 at 10:44 am, Brenda Anderson wrote:

>I am connected through a Router and have no problems connecting.

>It is as if there is still something held in memory and the only way to clear it 

>is to remove power to the computer.

>Thanks 

>Brenda

>

>

> 

[Reply or follow-up to this message]

This is an interesting issue.  I certainly believe that this problem is related to 
some problem with your internet connection, and the fact that the connection may 
not be "resetting" properly, when you reboot.

I have seen many PCs continue to power the onboard NIC, after you turn the power 
off on the PC.  This gives the PC the ability to power up by sending it a signal 
over the LAN.  SO, by physically turning off the power or resetting your dsl modem, 
you are completely resetting a connection, that otherwise, probably stays partially 
"active", even when the PC is turned "off."

I would say that some service on the PC is failing, or taking a long time to continue, 
when your internet connection is not working properly.

As a test, I would suggest clicking start -> run -> type 'msconfig' (without the 
quotes), and press enter.  Click the 'services' tab, check 'Hide all microsoft services', 
click disable all, click the 'start up' tab, click disable all, then click 'OK', 
and restart your PC without physically turning off the power or powering down the 
DSL modem.. See if it locks up still, now.

If it doesn't, you will have pinpointed a third party application that is causing 
your problems.  After performing the above test, you can put your PC back the way 
it was, by clicking 'start', 'run', typing 'msconfig' and pressing enter. Click the 
'general' tab, and select 'normal startup' to get back to the way it was before the 
changes I suggested.

Post back with your results, and we may be able to help you further.

[Reply or follow-up to this message]

The modem is bad. Make them replace it.

[Reply or follow-up to this message]

It turns out that the Ethernet on the mainboard was bad-added a PCI Ethernet card (disabled on board unit) and problem was solved Thanks Brenda


On Friday, October 12, 2007 at 1:02 pm, Jacob6601 wrote:
>The modem is bad. Make them replace it.

[Reply or follow-up to this message]

Cool. Sounded like hardware. Glad you're ok.

[Reply or follow-up to this message]

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