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re: Blue error screen on running antivirus Thursday, July 24, 2008 at 12:42 pm Posted by Dan Sarandrea, MCSE (7132 messages posted) IME when you get BSODs with all sorts of different STOP error codes, very often that means it turns out to be a memory issue. If you feel comfortable inside the box, remove your RAM, gently polish the golden fingers with a soft pencil eraser, then blow out the dust and replace RAM. If you don't feel comfortable under the hood, you could try a memory testing program. Here's Microsoft's: http://oca.microsoft.com/en/windiag.asp [Reply or follow-up to this message] re: Blue error screen on running antivirus Friday, July 25, 2008 at 4:13 am Posted by heather (10 messages posted) Hi Thanks for your help, have done what you said with the ram, then tried running antivirus, but again it went to blue error screen, saying bad_pool_caller. So did the windows diagnostic memory test which reported no errors, so now I am back where I started. Am hoping you may have some more ideas? Thanks again On Thursday, July 24, 2008 at 12:42 pm, Dan Sarandrea, MCSE wrote: >IME when you get BSODs with all sorts of different STOP error codes, very often that >means it turns out to be a memory issue. > >If you feel comfortable inside the box, remove your RAM, gently polish the golden >fingers with a soft pencil eraser, then blow out the dust and replace RAM. > >If you don't feel comfortable under the hood, you could try a memory testing program. > Here's Microsoft's: >http://oca.microsoft.com/en/windiag.asp [Reply or follow-up to this message] re: Blue error screen on running antivirus Friday, July 25, 2008 at 8:00 am Posted by Dan Sarandrea, MCSE (7132 messages posted) The STOP errors you are seeing have two major causes, (a) RAM-related such as bad ram or poor contact, and (b) driver-related such as damaged or out-of-date drivers. The driver problem also includes file system filters/drivers that antivirus programs install. Uninstall your current AV, restart. Visit the support page for your make and model of computer and see if there are any BIOS and driver updates available that you do not have. Consider installing those updates. Restart as necessary. After that, visit Windows Updates to see if there are any safety/security updates that you don't have, and if so, consider installing them. Visit Trend Micro's housecall of Symantec's online scanner and do scans for any serious viruses/malware. If all that goes well, try installing a trial version of one of the name-brand antivirus programs and run it, checking to see if it blue-screens as others did before. [Reply or follow-up to this message] re: Blue error screen on running antivirus Friday, July 25, 2008 at 8:25 am Posted by Jacob6601 (2174 messages posted) Have you installed any new hardware? If so, look at it first. Otherwise, you may have bad spots on your disk, particularly the swap file (virtual memory). Try "Run --> chkdsk c: /r". This will take a long time, run it before going to bed. chkdsk = http://support.microsoft.com/kb/315265/en-us If chkdsk doesn't help, look for a bad device/driver. Start in safe mode and see if you can run a scan from there. [Reply or follow-up to this message] re: Blue error screen on running antivirus Saturday, July 26, 2008 at 3:48 pm Posted by heather (10 messages posted) Hi Thanks again, did all that you said, went to packard bell site, downloaded updates for bios and some others, ran trend micro housecall - nothing found on there. Then installed trial version of mcafee, ran that hooray stayed running no crash. Then ran spybot - again ran the whole thing no crash, thought it was sorted. Today it has blue error screened 3 times when no one or no programme running on it, just sitting idle, so absolutely no idea, should i replace the ram or what about taking it back to factory settings? On Friday, July 25, 2008 at 8:00 am, Dan Sarandrea, MCSE wrote: >The STOP errors you are seeing have two major causes, (a) RAM-related such as bad >ram or poor contact, and (b) driver-related such as damaged or out-of-date drivers. > >The driver problem also includes file system filters/drivers that antivirus programs >install. > >Uninstall your current AV, restart. > >Visit the support page for your make and model of computer and see if there are any >BIOS and driver updates available that you do not have. Consider installing those >updates. Restart as necessary. > >After that, visit Windows Updates to see if there are any safety/security updates >that you don't have, and if so, consider installing them. > >Visit Trend Micro's housecall of Symantec's online scanner and do scans for any serious >viruses/malware. > >If all that goes well, try installing a trial version of one of the name-brand antivirus >programs and run it, checking to see if it blue-screens as others did before. 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