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re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 1:10 pm Posted by MartinM (7551 messages posted) He must have done more - just removing SP2 would not have produced the symptoms you are seeing. Exactly how far do you get when the PC starts ? Can you boot into Safe Mode ? To do this, repeatedly press F8 when the PC is started up - until the menu appears. Then select Safe Mode and see what happens - be patient, Safe Mode can take a little while to sart up. Let us know what happens. [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 1:24 pm Posted by nichola mackle (15 messages posted) tried safe mode, it tries to log on then defaults to blank screen allowing me to f8 again - same in safe mode with promt On Wednesday, October 28, 2009 at 1:10 pm, MartinM wrote: > >He must have done more - just removing SP2 would not have produced the symptoms you >are seeing. > >Exactly how far do you get when the PC starts ? > >Can you boot into Safe Mode ? To do this, repeatedly press F8 when the PC is started >up - until the menu appears. Then select Safe Mode and see what happens - be patient, >Safe Mode can take a little while to sart up. > >Let us know what happens. > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 1:31 pm Posted by MartinM (7551 messages posted) Hmmm - do you have files on the PC which you need and which aren't backed up ? [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 1:33 pm Posted by nichola mackle (15 messages posted) fortunately i dont think so, i have just purchased laptop with W7 and i think i have got all i need On Wednesday, October 28, 2009 at 1:31 pm, MartinM wrote: > >Hmmm - do you have files on the PC which you need and which aren't backed up ? > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 1:36 pm Posted by nichola mackle (15 messages posted) no i dont think so. On Wednesday, October 28, 2009 at 1:31 pm, MartinM wrote: > >Hmmm - do you have files on the PC which you need and which aren't backed up ? > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 2:56 pm Posted by MartinM (7551 messages posted) What was the "restore" process you referred to orginally ? I think that may now be your only option :-( [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 3:06 pm Posted by nichola mackle (15 messages posted) did not mean to mislead you, i was thinking i was going to have to use the discs that came with my machine when purchased - restore to basics. is this what you are askin me about? On Wednesday, October 28, 2009 at 2:56 pm, MartinM wrote: > >What was the "restore" process you referred to orginally ? > >I think that may now be your only option :-( > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 3:18 pm Posted by nichola mackle (15 messages posted) i need to lof off but please please pass on what your thoughts are for me to try tomorrow. On Wednesday, October 28, 2009 at 3:06 pm, nichola mackle wrote: >did not mean to mislead you, i was thinking i was going to have to use the discs >that came with my machine when purchased - restore to basics. is this what you are >askin me about? > > > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 3:47 pm Posted by Adam Bradley (8787 messages posted) A factory restore from the disks will get the system booting again, provided it is not a hardware problem. The uninstall might have just happened at the same time as a piece of the system deciding to go kaput. On Wednesday, October 28, 2009 at 3:18 pm, nichola mackle wrote: > >i need to lof off but please please pass on what your thoughts are for me to try >tomorrow. > > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Wednesday, October 28, 2009 at 5:53 pm Posted by MartinM (7551 messages posted) You do indeed need to use those restore disks you will lose all your own data and any programs you have installed. It is possible you have other issues with the PC, but they will be exposed when you try the restore disks. Let us know how you get on tomorrow. [Reply or follow-up to this message] re: sp2 removed in error cannot log on Thursday, October 29, 2009 at 2:00 am Posted by nichola mackle (15 messages posted) how do i restore from these discs though if i cannot log on, i havent done this before On Wednesday, October 28, 2009 at 5:53 pm, MartinM wrote: > >You do indeed need to use those restore disks you will lose all your own data and >any programs you have installed. > >It is possible you have other issues with the PC, but they will be exposed when you >try the restore disks. > >Let us know how you get on tomorrow. > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Thursday, October 29, 2009 at 2:30 am Posted by MartinM (7551 messages posted) I don't know the procedure for your specific PC but usually you put the CD in right at the beginning and the PC boots from the Restore Disk - it never goes near Windows, so you don't have to logon. No harm in trying this. Do you have a manual ? If not they are usually available from the manufacturer's website. If you can't find it there I expect someone here can help - might be worth starting a new thread if that's the information you need. [Reply or follow-up to this message] re: sp2 removed in error cannot log on Thursday, October 29, 2009 at 3:51 am Posted by nichola mackle (15 messages posted) not sure if i am allowed to use the reply to say thanks but - so what! you have been really patient and helpful, thanks On Thursday, October 29, 2009 at 2:30 am, MartinM wrote: > >I don't know the procedure for your specific PC but usually you put the CD in right >at the beginning and the PC boots from the Restore Disk - it never goes near Windows, >so you don't have to logon. > >No harm in trying this. > >Do you have a manual ? If not they are usually available from the manufacturer's >website. If you can't find it there I expect someone here can help - might be worth >starting a new thread if that's the information you need. > [Reply or follow-up to this message] re: sp2 removed in error cannot log on Thursday, October 29, 2009 at 5:36 am Posted by MartinM (7551 messages posted) Its a public forum - you can say what you want to say ! Seriously, people who describe their problems accurately, without too much verbiage and respond to replies usually get good service from the many supporters of this forum :-) Conversely, people who are vague, are too lazy to make any sort of effort themselves, write pages of irrelevant stuff, already know the answer, miss out critical information or abuse those trying to help don't generally get much from posting here :-( That's life I suppose ! [Reply or follow-up to this message] re: sp2 removed in error cannot log on Thursday, October 29, 2009 at 5:49 am Posted by Keith Stanier (1655 messages posted) Hi Nichola. Martin has given you a brief explanation of the startup procedure to WinXP. I've had problems with service packs. Mine is WinXP 2002 SP2 so I download SP3 from Microsoft and save it to a flash drive and install it. Now I've done 3, SP3 updates over the past few weeks only the first time it worked as it should. I do a restart and Windows never starts up. I have to start in Safe Mode and uninstall SP3 from Control Panel Add/Remove. As for the Repair option of the WinXP CD I can never get that to work it comes up with invalid folder well the installation put it there. I've recently bought WinXP 2002 with SP3 so I don't have that problem now. If WinXP was a decent operating system you could save all your important files in DOS without using Windows. NTFS has no true DOS. If you have the WinXP CD then do a format and a fresh install. ALWAYS remember with WinXP backup important files, you won't be warned when problems occur. 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