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Removing Norton/Symantec
Showing all messages in thread #1257103326
Windows XP Annoyances Discussion Forum
The following are all of the messages in this thread (11 in all), shown in chronological order. Click any message subject to view that message by itself or to view the thread hierarchy.
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Removing Norton/Symantec
Sunday, November 1, 2009 at 11:22 am
Posted by Bo
(144 messages posted)
This is a topic that is covered in countless forums and blogs, but none of them have
helped me, and I have been trying to figure out how to purge my system of this stuff
on and off for years. I'm not even sure how it got on my computer, unless one of
my buddies loaded it years ago, as I have no installation disc. I do however, have
asked some of my geek friends to help me over the years, and I wouldn't put it past
them to have loaded it to do me a "Favor". Now, I haven't been able to get rid of
it, and I have tried getting the Symantec uninstaller, but apparently, it is no longer
available for Norton 2002 and before.
This is basically what I still have on my computer:
Under all the Norton files in “Program Files”
SDOPTIONS.DLL
Nopdb.exe
Npcomsvr.dll
Nprotect.exe
Numisc.dll
S32krnll.dll
S32utill.dll
SDEXCEPTION.dll
In Registry:
HKEY_CLASSES_ROOT
SymAData.ActiveDataInfo
(This followed by at least one more with a similar name, then followed by)
Symantec.AnalysisSnapIn
(This is a long, long list, going down to)
Symantec.VolumeInfo.1
(Then followed by)
SymAppTracc.TaleWorks
(A few more with similar names, down to)
SymSimpleLogger.SymSimpleLogger.1
HKEY_LOCAL_MACHINE
Software
Symantec
Norton Utilities
Norton Protection
Drive C:
Drive E:
Speed Disc
SymNRT
LTM
HKEY_USERS
.Default
Software
Symantec
Norton Utilities
Norton Unerase
State Icons
S-1-5-18
Software
Symantec
Norton Utilities
Norton Unerase
State Icons
The ones left in "Program Files" won't let me delete them.
The ones in the registry, I don't know about,as I haven't yet tried to delete them.
Can anybody help me? Can you direct me to a website or something where somone else
could help me. I recently loaded AVAST on my computer and every time it opens it
gives me a message saying that Norton Antivirus is running, so it can't run some
of its stuff. This kind of thing is driving me nuts. Obviously, after all this
time, I'm at my wits end, and any help will be greatly appreciated.
Thanks in advance,
BoDill
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Sunday, November 1, 2009 at 12:28 pm
Posted by Ricer46
(23825 messages posted)
There is a removal tool on the Symantec web site.
On Sunday, November 1, 2009 at 11:22 am, Bo wrote:
>This is a topic that is covered in countless forums and blogs, but none of them
have
>helped me, and I have been trying to figure out how to purge my system of this stuff
>on and off for years. I'm not even sure how it got on my computer, unless one of
>my buddies loaded it years ago, as I have no installation disc. I do however, have
>asked some of my geek friends to help me over the years, and I wouldn't put it past
>them to have loaded it to do me a "Favor". Now, I haven't been able to get rid
of
>it, and I have tried getting the Symantec uninstaller, but apparently, it is no
longer
>available for Norton 2002 and before.
>
>This is basically what I still have on my computer:
>
>Under all the Norton files in “Program Files”
>
>SDOPTIONS.DLL
>Nopdb.exe
>Npcomsvr.dll
>Nprotect.exe
>Numisc.dll
>S32krnll.dll
>S32utill.dll
>SDEXCEPTION.dll
>
>In Registry:
>
>HKEY_CLASSES_ROOT
> SymAData.ActiveDataInfo
> (This followed by at least one more with a similar name, then followed by)
> Symantec.AnalysisSnapIn
>
> (This is a long, long list, going down to)
>
> Symantec.VolumeInfo.1
>
> (Then followed by)
> SymAppTracc.TaleWorks
>
> (A few more with similar names, down to)
>
> SymSimpleLogger.SymSimpleLogger.1
>
>HKEY_LOCAL_MACHINE
> Software
> Symantec
> Norton Utilities
> Norton Protection
> Drive C:
> Drive E:
> Speed Disc
> SymNRT
> LTM
>
>HKEY_USERS
> .Default
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
> S-1-5-18
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
>
>The ones left in "Program Files" won't let me delete them.
>The ones in the registry, I don't know about,as I haven't yet tried to delete them.
>
>Can anybody help me? Can you direct me to a website or something where somone else
>could help me. I recently loaded AVAST on my computer and every time it opens it
>gives me a message saying that Norton Antivirus is running, so it can't run some
>of its stuff. This kind of thing is driving me nuts. Obviously, after all this
>time, I'm at my wits end, and any help will be greatly appreciated.
>
>Thanks in advance,
>BoDill
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Sunday, November 1, 2009 at 12:43 pm
Posted by Bo
(144 messages posted)
Their removal tools stop at 2003 versions. I have tracked down links to the previous
version, clicked on them, and found a dead end with nothing. Don't forget, I have
been screwing around with this for a long time, and I have a great respect for this
forum. I need some serious help here!
On Sunday, November 1, 2009 at 12:28 pm, Ricer46 wrote:
>There is a removal tool on the Symantec web site.
>
>
>
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Sunday, November 1, 2009 at 12:56 pm
Posted by Ricer46
(23825 messages posted)
Always helps to list what you have tried, otherwise we are playing 20 questions.
Have you tried removing it in Safe Mode?
On Sunday, November 1, 2009 at 12:43 pm, Bo wrote:
>Their removal tools stop at 2003 versions. I have tracked down links to the previous
>version, clicked on them, and found a dead end with nothing. Don't forget, I have
>been screwing around with this for a long time, and I have a great respect for this
>forum. I need some serious help here!
>
>
>
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Sunday, November 1, 2009 at 1:20 pm
Posted by Johnb33
(2283 messages posted)
Go here and download the removal tool for 2002 and earlier.
http://service1.symantec.com/support/sunset-c2002kb.nsf/0/73bf2b6c4e168da785256edd00478da6?opendocument
Just click on the blue arrow to the left of where it says "To download and run Rnav2003.exe"
You will then see a link to download the removal tool and it does work.
On Sunday, November 1, 2009 at 11:22 am, Bo wrote:
>This is a topic that is covered in countless forums and blogs, but none of them
have
>helped me, and I have been trying to figure out how to purge my system of this stuff
>on and off for years. I'm not even sure how it got on my computer, unless one of
>my buddies loaded it years ago, as I have no installation disc. I do however, have
>asked some of my geek friends to help me over the years, and I wouldn't put it past
>them to have loaded it to do me a "Favor". Now, I haven't been able to get rid
of
>it, and I have tried getting the Symantec uninstaller, but apparently, it is no
longer
>available for Norton 2002 and before.
>
>This is basically what I still have on my computer:
>
>Under all the Norton files in “Program Files”
>
>SDOPTIONS.DLL
>Nopdb.exe
>Npcomsvr.dll
>Nprotect.exe
>Numisc.dll
>S32krnll.dll
>S32utill.dll
>SDEXCEPTION.dll
>
>In Registry:
>
>HKEY_CLASSES_ROOT
> SymAData.ActiveDataInfo
> (This followed by at least one more with a similar name, then followed by)
> Symantec.AnalysisSnapIn
>
> (This is a long, long list, going down to)
>
> Symantec.VolumeInfo.1
>
> (Then followed by)
> SymAppTracc.TaleWorks
>
> (A few more with similar names, down to)
>
> SymSimpleLogger.SymSimpleLogger.1
>
>HKEY_LOCAL_MACHINE
> Software
> Symantec
> Norton Utilities
> Norton Protection
> Drive C:
> Drive E:
> Speed Disc
> SymNRT
> LTM
>
>HKEY_USERS
> .Default
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
> S-1-5-18
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
>
>The ones left in "Program Files" won't let me delete them.
>The ones in the registry, I don't know about,as I haven't yet tried to delete them.
>
>Can anybody help me? Can you direct me to a website or something where somone else
>could help me. I recently loaded AVAST on my computer and every time it opens it
>gives me a message saying that Norton Antivirus is running, so it can't run some
>of its stuff. This kind of thing is driving me nuts. Obviously, after all this
>time, I'm at my wits end, and any help will be greatly appreciated.
>
>Thanks in advance,
>BoDill
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 1:42 am
Posted by John Beavin
(71 messages posted)
I had the same problem and found the solution by going to http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039
for a free removal tool.
On Sunday, November 1, 2009 at 11:22 am, Bo wrote:
>This is a topic that is covered in countless forums and blogs, but none of them
have
>helped me, and I have been trying to figure out how to purge my system of this stuff
>on and off for years. I'm not even sure how it got on my computer, unless one of
>my buddies loaded it years ago, as I have no installation disc. I do however, have
>asked some of my geek friends to help me over the years, and I wouldn't put it past
>them to have loaded it to do me a "Favor". Now, I haven't been able to get rid
of
>it, and I have tried getting the Symantec uninstaller, but apparently, it is no
longer
>available for Norton 2002 and before.
>
>This is basically what I still have on my computer:
>
>Under all the Norton files in “Program Files”
>
>SDOPTIONS.DLL
>Nopdb.exe
>Npcomsvr.dll
>Nprotect.exe
>Numisc.dll
>S32krnll.dll
>S32utill.dll
>SDEXCEPTION.dll
>
>In Registry:
>
>HKEY_CLASSES_ROOT
> SymAData.ActiveDataInfo
> (This followed by at least one more with a similar name, then followed by)
> Symantec.AnalysisSnapIn
>
> (This is a long, long list, going down to)
>
> Symantec.VolumeInfo.1
>
> (Then followed by)
> SymAppTracc.TaleWorks
>
> (A few more with similar names, down to)
>
> SymSimpleLogger.SymSimpleLogger.1
>
>HKEY_LOCAL_MACHINE
> Software
> Symantec
> Norton Utilities
> Norton Protection
> Drive C:
> Drive E:
> Speed Disc
> SymNRT
> LTM
>
>HKEY_USERS
> .Default
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
> S-1-5-18
> Software
> Symantec
> Norton Utilities
> Norton Unerase
> State Icons
>
>The ones left in "Program Files" won't let me delete them.
>The ones in the registry, I don't know about,as I haven't yet tried to delete them.
>
>Can anybody help me? Can you direct me to a website or something where somone else
>could help me. I recently loaded AVAST on my computer and every time it opens it
>gives me a message saying that Norton Antivirus is running, so it can't run some
>of its stuff. This kind of thing is driving me nuts. Obviously, after all this
>time, I'm at my wits end, and any help will be greatly appreciated.
>
>Thanks in advance,
>BoDill
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 8:33 am
Posted by Bo
(144 messages posted)
First, thank you to everyone who commented. Next, for the benefit of anyone else
struggling with this, a few comments;
1) I have two drives in my computer, C: and E:. Both of them had many instances
of both Norton and Symantec stuff. In the past, when I tried to delete stuff in
"Safe Mode", the stuff didn't disappear when I clicked on it, and hit "Delete", so
I gave up immediately. After reading one of the posts, I just sat down and deleted
everything on both drives whether it looked like it took or not (There were a LOT
of them, and a lot of duplicates).
2) I did this a couple of times, switching back and forth between "Safe Mode" and
a regular log on, checking for signs and results at the same time. Finally, I didn't
find any more listings for Norton or Symantec. Still, my AVAST came up with the
"Norton AntiVirus is running".
Finally, I tried one of the downloads listed to get me to "Rnav2003.exe" and followed
the directions. It only took a number of seconds to tell me "Norton" was removed,
so I restarted my PC and did NOT get a warning from AVAST. So far, I'm very happy
and VERY, VERY GRATEFUL.
Next, I'm assuming that whatever Avast was finding is gone, and it will work now.
This last restart did not get an error message.
That was for the other people who are having trouble uninstalling; now, for my benefit
again;
I DO want to know if there is something I can or should do about all the Symantec
and Norton stuff that is in my registry?
Again, Thank you VERY, VERY much!!
BoDill
On Monday, November 2, 2009 at 1:42 am, John Beavin wrote:
>I had the same problem and found the solution by going to http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005033108162039
> for a free removal tool.
>
>
>
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 9:17 am
Posted by MartinM
(7551 messages posted)
If all you want is a PC that works, you can ignore all the un-needed entries in the
Registry - they are harmless.
If you also have an innate sense of tidiness, first take a backup of your Registry
and also create a Restore Point.
Then just delete them all. If you screw up your system (unlikely but not impossible)
you can just restore the Registry
Personally I wouldn't bother.
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 10:09 am
Posted by Bo
(144 messages posted)
Martin M,
Thank you. I'm not sure what I'll do yet, but I'm inclined to got with, "ignore"
for now, although I hate to think I might have to start all over again sometime in
the future.
On Monday, November 2, 2009 at 9:17 am, MartinM wrote:
>
>If all you want is a PC that works, you can ignore all the un-needed entries in
the
>Registry - they are harmless.
>
>If you also have an innate sense of tidiness, first take a backup of your Registry
>and also create a Restore Point.
>
>Then just delete them all. If you screw up your system (unlikely but not impossible)
>you can just restore the Registry
>
>Personally I wouldn't bother.
>
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 10:19 am
Posted by Adam Bradley
(8786 messages posted)
Removing all traces of an antivirus program from a system is hard just due to the
nature of how they interact with the OS, I would second Martin's option of just leaving
them. While you can delete unused registry keys there is really no need to despite
what some registry cleaners will tell you (I'll spare you that rant in full) for
the same reason doctors do not remove an appendix unless it is causing trouble.
On Monday, November 2, 2009 at 10:09 am, Bo wrote:
>Martin M,
>
>Thank you. I'm not sure what I'll do yet, but I'm inclined to got with, "ignore"
>for now, although I hate to think I might have to start all over again sometime
in
>the future.
>
>
>
[Reply or follow-up to this message]
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re: Removing Norton/Symantec
Monday, November 2, 2009 at 1:22 pm
Posted by Bo
(144 messages posted)
Adam,
Thank you.
BoDill
On Monday, November 2, 2009 at 10:19 am, Adam Bradley wrote:
>Removing all traces of an antivirus program from a system is hard just due to the
>nature of how they interact with the OS, I would second Martin's option of just
leaving
>them. While you can delete unused registry keys there is really no need to despite
>what some registry cleaners will tell you (I'll spare you that rant in full) for
>the same reason doctors do not remove an appendix unless it is causing trouble.
>
>
[Reply or follow-up to this message]
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