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re: Question about 'When I choose "Shut Down" from the Start Menu, my computer hangs at the "Please Wait" screen' Tuesday, August 10, 2010 at 10:26 pm Posted by AndyP (506 messages posted) could be a background program failing to terminate itself properly before the system shutdown. the problem is, i don't have an idea what "SupportSoftDMHDN" means, or what program is using it. perhaps, you could install and run HijackThis. then let it scan the system to log all your running applications. post the contents of the log in here, so that at least we might have a clue as to which specific process is causing it. [Reply or follow-up to this message] re: Question about 'When I choose "Shut Down" from the Start Menu, my computer hangs at the "Please Wait" screen' Wednesday, August 11, 2010 at 3:58 am Posted by MartinM (7679 messages posted) Are you using a Lexmark printer ? [Reply or follow-up to this message] re: Question about 'When I choose "Shut Down" from the Start Menu, my computer hangs at the "Please Wait" screen' Monday, March 21, 2011 at 11:25 am Posted by Anita (1 messages posted) I have this too WHAT IS   Support Soft DMHDN   ??   can't find anywhere.  is it part of Norton that won;t uninstall??? or some kind of virus ??   is preventing XP from shutting down. [Reply or follow-up to this message] Tip: Use one of the [Reply or follow-up to this message] links above to add a message to this thread Search this forum Start a new thread on a different subject Report abuse of the forum Return to the Windows XP Discussion Forum